So as the title suggests im pretty much fed up with ZZP...

I ordered their whisper resonator and it rattles.....

I owned their dp header combo and the Flex pipe broke off.....

I paid for a new one with gaskets they send me the wrong one w/o gaskets

I ship it back and pay for shipping 13 days later i get the right one.... w/o gaskets

Find out the Flange that hooks up to the Headers is completely bowed so exhaust leaks on the top and bottom.....

So the header flange looks like _ and the ZZP DP looks like U

So im going to most likely have to return that AGAIN and hope that they get it freaking right...... one...last... time!!!!!!

EDIT: i wanted to add that this is nothing against ZZP's customer service Kayla does an amazing job, probably the only thing keeping me from insanity.

that sucks, they fogot to send me the catback with the header and dp so now it will be here monday...

they should post a pic of kayla she sounds pretty hot over the phone :D

watch her not be hot... :lol:

lol fukin pervs...

i love it

haha...come on....anyone that has talked with kayla from zzp on the phone knows what i'm sayin...haha...and yall know ya wanna see if she's hot or not

cbodnar....bashing vendors is not allowed...you can earn yourself a ban quickly bashing vendors that sponsor the site

i was thinking the same thing guys. kayla sounds damn gorgeous. she seems liek a car girl too. hmmmm are we still doign clones in the usa??? hahah :)

cbodnar....bashing vendors is not allowed...you can earn yourself a ban quickly bashing vendors that sponsor the site

I know its in the rules, but i think it should be aloud if there is a problem the company should be held accountable. If they are a good one they will deal with it and make it right . If not they should be called out on it in a public forum.

^X2 People deserve to know what they could be potentially getting their selves into when buying from a company.

ZZP i had to spend more money on the welds on the whisper customize my own hanger so direct bolt on my ass

these threads make me wonder how bad my zzp exhaust will be if it ever shows up

cbodnar....bashing vendors is not allowed...you can earn yourself a ban quickly bashing vendors that sponsor the site
So if someone sells a crappy product and has problems with a certain company, which isn't the first time I've head of it with this one, they should not let others know of their experiences good or bad. Maybe if others are aware they will make an attempt to do the right thing. It sounds like a vendor fee on this site is nothing more than an attempt for the mods to kiss you ass and make sure everyone else does.

Yea i dont agree with being banned for telling people the truth of the hassle you have had to go through. Reminds me of maple ridge chrysler threatening to take me to court because i told them i was going to tell anybody i know not to buy from them after how they treated me. they said they can sue me for slander? First off, it would never make it to court because there is no law against stating your opinion on how you were treated, and two, why the hell is it my fault that they treated me like crap and then EXPECT me to recommend them to people or else?

Same thing here, thats great they sponsor the site but when there is handfuls of people not getting the product they order and not happy with the service, why should they be silenced and let the next person walk right into this problem? Not everyone can install all these things themselves and then they would be paying hundreds of dollars and time without a car to keep taking it back to shops to get the car fixed again and again because of the companies screw up, not theirs.

well if zzp evers goes out of business, I hope I can recruit kayla. ;) haha

Every company makes mistakes but how they fix them is what makes them a great company. And if its seen on a public forum maybe they will do a little more to make things right. And if they are a bad one idc if they sponsor this site they should be removed, Because they will just keep fuckin people over and won't care because we can't say anything about it on the site. jmo

Ibtl.,..

:lock: :lock: :lock: :lock:

This is great. im kinda glad i ddnt get in on that group buy now

I just with they could have compensated me for all my months of troubles by at least next day airing me the part i have needed to finally be able to run my car!! Not make me wait longer for it to be ground shipped from michigan to California! If i fked up i would make sure the customer is happy bar none thats just called good business!

they ment well im sure...

Damn, hopefully nothings wrong with the exhaust parts im getting from them. G/L with getting everything fixed.

i just got a big upgrade kit from them, pulley, injectors, headers, downpipe. pcm flash. the pcm threw 5 codes. so i sent it back. he reflashed it bout 2 months ago. told him im losing power in the high end and it still boggs in low end. after looking at the code on my pcm...he tells me that i have an old file and needs to be updated? just got this so called new flash 2 months ago and already its old?? they want me to put a deposit down and pay for shipping when the car is producing 189hp at 5000 rpm! obviously this hasnt been tuned right and zzp thinks nothing is wrong! im with you guys. that along with the paint burning off my headers in less then an hr.....makes me believe they should not be on this site. we just want a better attempt of zzp to help their customers. this is not small amounts of money we are giving to them...this is hundreds and hundreds of dollars at a time. they should be guaranteeing us quality work....at least fix what u got wrong.

i just got a big upgrade kit from them, pulley, injectors, headers, downpipe. pcm flash. the pcm threw 5 codes. so i sent it back. he reflashed it bout 2 months ago. told him im losing power in the high end and it still boggs in low end. after looking at the code on my pcm...he tells me that i have an old file and needs to be updated? just got this so called new flash 2 months ago and already its old?? they want me to put a deposit down and pay for shipping when the car is producing 189hp at 5000 rpm! obviously this hasnt been tuned right and zzp thinks nothing is wrong! im with you guys. that along with the paint burning off my headers in less then an hr.....makes me believe they should not be on this site. we just want a better attempt of zzp to help their customers. this is not small amounts of money we are giving to them...this is hundreds and hundreds of dollars at a time. they should be guaranteeing us quality work....at least fix what u got wrong.

I agree they need to sell quality products to the people who spend there hard erned money!

^Amen

thats just funny sorry i know i'm late but a whispering resonator that rattles...

no kidding you are late

no kidding you are late

blow it out your tail pipe

start with this:

http://www.cobaltss.net/forums/showthread.php?t=147252

Then after reading the thread linked in that link Go to this:

http://www. redlineforums .com/forums/general-discussion/37682-so-i-searching-interwebz.html
(FIX THE BREAKS IN THE LINK TO MAKE IT WORK)

CHECK THIS OUT! after theyr proven wrong they continue to BASH theyr customers... PLUS my THREAD GOT DELETED...halfcent, needs some manners.

Quote:
Originally Posted by Zooomer
Exactly and the fact that we've sold over 200 sets and never once included a head to header gasket with only this one customer publicly complaining is pretty good evidence that there was a misinterpretation here.

Airman then decided on his own that he was owed $24 because that's what a dealer charges for the gasket he thought he should have received. Tim's poor replies exasperated the problem.

Now people are on here using straw man tactics to argue (look it up) and claiming victory when in fact they won't list the specific points to which each party was wrong or right about.
------------------------------
Do you want to know why intense is all but out of business and people bash them? Just search in their primary market on clubGP. There are dozens of threads about them. This is an example from a moderator:
ClubGP Message Forum troubleshooting
----------------------------------
I would like to sponsor the forums and would like a PM about it or I will try and contact the forum owner to get our banner add up. ZZPerformance is positioning ourselves to be the largest vendor of this market. I'm sure there will be plenty of haters doing whatever they can to tear down our business and slow development of new parts but we are going to investing regardless. We are the worlds largest vendor for 3800 parts and are moving our race program out of those cars and into the Ecotec platform as we speak.

-----------------------------------------------------------------------------------------------------------------------

then a regular forum member responds :

YOU sir, are absolutely absurd...WE, as customers, have NO obligation to present EACH side's right or wrong points...but MERELY to uphold the points and stance of our fellow community member and YOUR customer...who WAS, in fact, 100% correct the WHOLE time. A member of your organization BLATANTLY called him (the CUSTOMER) a liar, in a public forum, when in fact, the COMPANY was lying and doctoring information to try and wrong the customer - YOUR CUSTOMER SERVICE TACTICS NEED A SERIOUS ADJUSTMENT, if you plan to be the LARGEST vendor in this community (which, take a look pal, isn't THAT hard to achieve...LoL

Do YOU want to know why Intense is hurting? Call me crazy, but ZZP seems to be creating somewhat of a deja vu situation here...maybe someone spiked my egg nog, I dunno.

If you knew ANYTHING about business and/or customer service, you'd refrain from making yourself look WORSE with these idiotic responses and do the RIGHT thing with the customer...YOU were wrong, the fact that 200 customer before him did NOT demand what was described in the product does NOT make Ben wrong...end of story.

Man up and good luck with your business venture...if I were you, I'd stick to wrenching on cars and NOT trying to run a business - EPIC FAIL, at this point.

blow it out your tail pipe

:spam:

I'm never ordering anything from them. It's threads like this that we NEED to see if a company is good or not. Without them, how the fuck are we supposed to know who's good and who sucks? Ya know?

We need a vendor rating system, or vendor review section, SOMETHING so people can get the word out as to who's good and who produces shitty products.

same shit happend to DAYTA with his header dp combo... shits garbage

I think banning people and deleting posts for discussing problems with vendors is asinine. As long as it is done in the context of being professional. As a consumer I have the right to know about the quality and proffesionalism of products and vendors I am interested in. If they do a bang up job, great, if they put out a sub par product I want to know that too as it afffects my decision. Right now as it stands, we only hear the good stuff, and everything else gets deleted and banned. This is asinine. This site can't really be taken at face value when deciding on the rep of a vendor. Rebel Auto Worx for example has been ripping people here for a long time now.... This is a frustration point for me too. Where is the incentive for vendors to improve the quality of products when they know that any negative comments about them will be hidden and deleted... I just dont see the logic here.

There should be a customer satisfaction survey rating with each vendor on this site, if you drop below a certian level, they bad surveys get qualified. If the vendor is putting out sub par products, they should not be here. Give the top vendors the praise they deserve for putting that extra work to make a great product and help them distance themselves from the vendors who are sub par...

Man, well sorry to hear that. How ever I don't buy anything made "In house" from any of these vendors really unless its TTR. And even then, I spent the extra money on the Name brand Header Dp... Vibrant being that D/Dp combo.

http://www. redlineforums .com/forums/general-discussion/37682-so-i-searching-interwebz.html

(fix the breaks to make it work)

just reminding you guys - your not the only ones fed up with theyr bull shit.

Ill spam this untill everyone gets the idea of how disgracefull they are tto theyr customers.

it cost dayta alot ot have it fixed.... 2 hours of milling the thing

I think banning people and deleting posts for discussing problems with vendors is asinine. As long as it is done in the context of being professional. As a consumer I have the right to know about the quality and proffesionalism of products and vendors I am interested in. If they do a bang up job, great, if they put out a sub par product I want to know that too as it afffects my decision. Right now as it stands, we only hear the good stuff, and everything else gets deleted and banned. This is asinine. This site can't really be taken at face value when deciding on the rep of a vendor. Rebel Auto Worx for example has been ripping people here for a long time now.... This is a frustration point for me too. Where is the incentive for vendors to improve the quality of products when they know that any negative comments about them will be hidden and deleted... I just dont see the logic here.

There should be a customer satisfaction survey rating with each vendor on this site, if you drop below a certian level, they bad surveys get qualified. If the vendor is putting out sub par products, they should not be here. Give the top vendors the praise they deserve for putting that extra work to make a great product and help them distance themselves from the vendors who are sub par...

I had a VERY informative thread posted here this morning have how poor theyr customer service was, It was a GREAT read but they deleted it... and for no reason (stating to me in a PM theyr are privatized website and can do what they want)

Wow didn't realize this thread was started back up, But i completely agree with all of you, there needs to be a checks and balances initiative in place that will allow for members to make educated purchases with out having to scroll through pages and pages of information.

Regardless if venders are "supporting" the site, they need to be held accountable for their actions, forums are perhaps one of the most direct business to customer sales there is, and people if mislead can make poor purchasing decisions.

YUP i totally aggree

Agreed. "supporting" the site should not buy you're way out of being responsible for a bad product. But enough for the negativity. Its for the good of the vendors who deliver quality products on time and offer good customer service. They will gain the most here. There should be an incentive for vendors to be top notch, and currently it's the opposite.

I am not a fan of sensoring, I believe that people's opinions should be voiced and vendors should be allowed to address concerns. I think this is part of what allows the good to separate from the bad.

But when a douchebag gets in a thread like this and starts lying about a company or spamming about a gasket in a thread discussing resonators, it is misleading. People reading may believe he purchased this product from us and he did not. They also may believe he has a problem with a resonator and he does not.

One of the reasons I don't believe in censoring or deleting posts is that I feel vendors and customers should both be held to the same standards. I don't play the game of bashing me because I'm a vendor with baseless personal attacks and then getting upset when the same happens in return. If you want to run around to every message forum and bash ZZP over a situation you weren't involved with, then be prepared for me to defend myself and my company with the same tactics.

When you buy a part from my company, you can expect to receive a product. In return, I would like to expect to be paid. When you have a problem with that product you should be able to expect a warranty, exactly as described on our page. We entered an agreement when we did business. Expecting more than what you purchased is no different than a company cancelling your warranty because they feel it was close to the expiration.

--I think what's shocking a lot of people is that you haven't dealt with many companies that would tell a customer to F-off. I will. if you are reasonable and present a problem in an adult manner, then we will take care of you. If you yell, scream, call us names and threaten us, then I won't bow down and say the customer is always right. I'll tell you to piss off and not think about doing business with you again , just like you may not want to do business with us anymore. there are plenty of people who have purchased from ZZP, had problems and been taken care of fairly and quickly to defend us. There will be more and there will be more assholes who do not know how to conduct themselves and end up in frustration spending their days posting around on various message forums for more people to join their crusade because they would rather cause drama, cuss and swear, then have an issue resolved in a professional mannor.

I understand Zoomer, i assist in managing a local skate shop, and its extremely hard to meet everyones needs especially if they are irrational demands. As for my problem it was just frustrating to loose my flex pipe 200 miles from home, and then have to wait for close to 3 months just to get the right down pipe, and gaskets.
Its simple things like shipping the right product that shouldn't happen. And if by chance it does happen, at least try to make things easier for me!

This thread would of never been made if your company could of possibly sent it 2day ground or something that would get it to me sooner, i even asked politely a few times. Sometimes it will save you a customer =/

Sorry about all the bashing that is going around, its no fun.. Good Luck

I understand Zoomer, i assist in managing a local skate shop, and its extremely hard to meet everyones needs especially if they are irrational demands. As for my problem it was just frustrating to loose my flex pipe 200 miles from home, and then have to wait for close to 3 months just to get the right down pipe, and gaskets.
Its simple things like shipping the right product that shouldn't happen. And if by chance it does happen, at least try to make things easier for me!

This thread would of never been made if your company could of possibly sent it 2day ground or something that would get it to me sooner, i even asked politely a few times. Sometimes it will save you a customer =/

Sorry about all the bashing that is going around, its no fun.. Good Luck

I don't know the details of your situation but I agree that expecting a problem to be taken care of quickly is a reasonable explanation. I don't want anyone to feel like they were shafted. we had an issue with the flexes for some time that caused us a lot of grief and we've had meetings about our warranty policy.

the problem is that a customer wants a replacement immediately so they can keep driving their car. The issue with this is that we are sending out a new part and received back a used one when our warranty is for repair of a part. I can see the issue on both sides and we've discussed solutions. Obviously having the flex issue taken care of now is the best one but it's impossible to prevent any future needs for warranty. We extended our warranty on exhaust parts for 2 years to show that we are serious about taking care of people and we have tried to come up with solutions for people to get them parts quickly.
Unfortunately the first couple failures we sent out a new part with a return label and the customers never sent back the old one. Then it gets welded at a local shop and sold in the forums with the customer's attitude "screw ZZP, their product shouldn't have failed". Because of these dishonest customers we had to take deposits for all new product going out and that angers the honest customers. Unfortunately I don't see a solution only steps we can take to better out company. One of them is having 4 of our employees buy Cobalts/Ions and drive them daily. I think this will greatly assist us in making better parts and understanding the car's needs.

I purchased their header/dp combo and received nothing but promt and geat service. Unfortunately it doesn't take much for one person to have a bad experience and tell a ton of people.

Did you guys redesgin the resignator yet??? The welds on mine keep braking at both ends...

I personally think CobaltSS.net is blinding themselves with the money vendors pay to advertise. I think feedback of a vendopr will not hurt but improve their flaws.


REVIEWING IS NOT A CRIME

i had several problems with my tune. zzp was prompt and retuned my pcm 2 more times. I finally come to find out the tune is not as bad as I thought, it was just a lil throttle body needed cleaning and my maf was fried. the tune is not perfect... but zzp is in great effort to find out what is causing my power lose after several seconds of max boost. soon as I can get a scan, im confident zzp will retune my pcm if needed and keep working with me. i sense apologized to them for blaming them for my hesitation, idle hunting and terrible driving...when, like i said, i found the problem and fixed it for the most part..and it wasnt their tune... thanx

i was reading this whole thread and thought maybe they hired kayla who is actually a phone sex girl to please there unsatisfied customers who call to complain, in a sub concious(sp?) way. just maybe......

first off guys... its KYLA


i know. cuz she emailed me. :)

you guys leave my girlfriend out of this!!!

zzp ftl.. sorry..

hahaahaha ur gf?? im sorry. perhaps she can fix my belt. i think its a little loose!!! hahahaha

everything i have bought from zzp has been great and the customer service is awesome and they are really fast to respond to emails
ZZP FTMFW

idk bought the pully belt and hub from them, was kick ass! works no problems 30k miles...

Bought this exhaust, at first didnt receive te whole thing only got the header and down pipe, then put it on , doesnt fit right tip sticks out the back really far and pulls on the hangers. Fixed that. BUt the reisnator welds didnt hold first the welds broke closest to the down pipe had that welded at a shop, then the other side broke. I called them they said its currently being redesigned... IS IT DONE YET?

zzp ftl.. sorry..

But you have a product installed on the car that they made. :lol: (see your sig).

I dunno. Everyone has mixed reviews on every vendor. Only one i've never heard bad from has been TTR.

I've dealt with:

Modern Performance (got my intake from them) - fast shipping and transaction.

Cobalt Addition (downpipe, 3 gauge pod) - came to be welded like a 4 year old did it, welds broke, flex pipe broke, flange bent in shipping, they wanted me to pay money to send back a horrible product they sent to begin with although I heard now they know the DP is bad and they are working to fix it. Hell my problem was a year ago.

Cobalt Performance Parts - (trans mounts) perfect and I got them same day (at a meet of course). Too bad they are not around anymore. Scott was awesome.

TTR - (hurst shifter) - Although I never got my shifter because it was back ordered Aaron was very attentive and promptly refunded me without hesistation. Awesome

Intense - (2.7 pulley, larger idler, NGK Plugs) - Those guys don't fuck around. Got my parts fast and they answered all my questions

NGA - (interceptor, AEM A/F Gauge) slow on shipping gauge, ordered 3 weeks ago, finally shipped and Interceptor didn't work, sent back for a new one, got it within a few days. Could never reach them almost never by phone but they did answer e-mails at like 3am. Overall: OK

im just pissed about the resinator, everyone maks mistakes its how they fix them that sets em apart....