hey guys, just had a catastrophic failure of my transmission in my 06 Cobalt SS/SC
the car is about 2 months old, give or take a a few days, and has 10,000 KM's on it.

The start of this and main information about this ordeal can be found here
https://www.cobaltss.net/forums/problems-service-maintenance-69/snapping-noise-up-front-32575/

Now, My local dealer ( the only dealer around me ) says they are not going to warrenty it.
I asked why, they said "abuse", which is a load of S***.
from the day I got it, to the day it failed the car was completely stock, I have some parts, but they were not installed yet.
I never ran my car at any form of track, never experiance wheel hop and never drove the bag off it, now, I will admit I give it some gas. its an SS after all, I do like to go to WOT sometimes and experiance the car for what it is.
But I dont spin my tires, show off or do stupid things with it, After all, Im paying for it out of my earned money.

Now, Ill admit this is my First new car, The first car I owned with warrenty, So frankly, I dont know how to deal with this, Its all new to me.
I gave my side to the dealer, told them how it happened, what happened, and how I drive the car on a dayly basis, But none of that seemed to work, And they still claim they are not gonna repair it.
by what the service manager said, the damage went passed the tranny, his exact words were "Picture someone placeing a gernade inside your transmission and it went off, thats what it looks like in there", he claimed it damaged the flywheel, ends of the axels inside the tranny, and some other stuff I wrote down but dont have with me right now, not to mention the whole new transmission, which I can only assume is big money.

what do I do ? who do I call ? how do I get this handled, for such a new car, and such a drastic amount of damage, I think its ridiculous that it even happened in the first place, let alone not covered under warrenty.
Im in Canada, Im honestly not sure if our warrenty varries from the USA, but any advice would be greatly appriaceted.
I would like to handle this asap and get back to driving my new car which I love.

Thanks

 

go to a different dealer... end of story

 

Ditto!

 

The next closest dealer to me is 2 if not 3 hours away.
what would I do ? simlpy get it towed from one dealer to another ?
whos to say the dealer wouldnt give me the same story this was is ?
A tow call like that would cost a bit, and I cant see Gm road side paying for the car to go from one dealer to another ?

Thanks for the advice tho guys,

 

This is bullshit bro! Your "catastrophic" tranny explosion thing happening running stock has got to be a result of defects. With only having the car for 2 months? From what I've read around here dealing with this sort of thing, if another dealer is too far away your best bet would be to get in contact with GM directly. Tell them your story, you and your family buy GM, you paid alot of money, ect. Don't let some greasemonkeys at the dealership tell you that they contacted GM and "it's not covered". God only knows what they told them, go straight to GM themselves and I'm sure they'll be willing to take care of you. Good luck and keep us posted.

EDIT: Here's some contact info which would be a good place to start tomorrow, before having to wait out the weekend:

Customer Assistance Center
From inside Canada:
GM of Canada
1908 Colonel Sam
Oshawa, Ontario
L1H 8P7, Canada
Mail Code 163-005

1-800-263-3777 (English)
1-800-263-7854 (Français)

 

Spuds got good advice, that's what I would do anyway.

 

Thanks for the help guys, but nothing is working.
dealer said they called the "warrenty people", who ever they are, it after reviewing the pictures and info it was completely denied for all warrenty work.
So after that, I called the GM customer assistance line.
they do reveiwed the situation, and said the matter was 100% closed and the warrenty was denied.
they said the total damage exceeds 5000.00$ (can)
now, personally, I dont have that kind of money to fix it, nor do I feel I should have to pay for it.
I dont know what to do, and this is driving me insane.
the service manager said the only other ruit I have is to take it to the court systems, which again, is more money out of my pocket which i should not have to pay for.

I dont know what to do guys, Im not used to handling situations like this.
I was on the phone, and over the dealer today for hours, and it seems I went backwords, instead of moving ahead.

 

Some lawyers offer free consultation. And when you win, your award may also include your court costs.

 

^^^My thoughts exactly! Sounds like the dealer is dicking you around for something faulty from the factory. Welcome to the world of GM. They will not fix **** without a fight! My next car is most definately going to be Japanese or German. I done with shitty American car service!!

 

this is just downright disgusting that GM are such ******. if i start having problems im gonna lemon law this bitch asap and save an extra 10 grand and get a damn evo. I have loved chevy all my life but this is pathetic.


Rick

 

do NOT give in. do NOT pay these bastards. Do whatever it takes to get them to fix your car. Call a lawyer, and get some advice. Some lawyers will take your case, and not make you pay if they win. And you can sue the dealer/GM for the cost of the repairs, and the cost of legal fees, as well as pain and suffering for being late for work, not having a car, etc. Whatever happened to customer service?

 

Well, to be very honest, I always had "import" brand cars, and I really never had any major problems with them, and they were all puchesed used, they worked well for me.
now, I get my first new car, a chev, and boom, its destroyed and I cant use it.
I was thinking about the court action, im just scared it will cost me fortunes, I dont have alot of cash floating around, Im on a set budget, and thats what burns me the most with all this, work for years, finally be able to afford something nice, and it turns around and bites me in the face. im not happy right now, just plain out bad luck.

he claimed it was something in the main diff that let go, what it was, im not sure.
I seen some of the parts they took out of it, they dont look heathty at all, but I could clearly tell it was a problem from the sttart, you could tell that some wear was there for a while and other wear just happened, the cleaner fresh breaks were shiny and sharp, the old wear and broke parts were dull to look at and not sharp to the touch, but you could clearly see the wear.
he said he is gonna forward the pictures he took to me, once he does ill have to get them on there so i can get some more opionions and advice.

thanks again

 

Thats what I was thinking to, For such a massive corperation, You think they would be willing to work things out with you, Not only to take of mr sence I did just give them 30 grand, But to make them selves look like they care about there customers.
The dealership guys are just plain out rude and useless, I talked to the managers there countless times sence this happened and they just keep saying the matter is closed, its out of there hands, they dont make the calls on warrenty work, etc etc..
Then when I called Gm cananda, the customer service lady I got was that rude it was ridiculous, she got snippy with me, so I got snippy with her, I was polite as I could have been, but just what she was saying and how she was saying it put me over the edge and I started to get frustrated with her.
GM customer service..... whats that ?
seems they lost or are gonna lose customers because of this.

 

I don't think Canada and US laws are that different, but here in the USA, don't they have to *prove* driver abuse? I mean, they should be able to look at your tires, check your clutch, etc and see little wear and tear before they flat out deny you. Definitely look towards lawsuit, and as mentioned before, there are lawyers they should have free consultation.

Hell, tell the dealership you're taking them to court, and they may change their mind and save you the trouble. It wouldn't be the first time...

 

^^Agreed. Tell them, very politely, that you will be contacting a lawyer baout the matter. That is utter bullshit. I can't believe some of the problems people have with warranty claims. I've never had that much trouble.

Now, watch, my car will explode on the way home today.

 

This is one of a couple of reasons why American cars are losing market share to the overseas car makers. You would think they would have figured it out by now but I guess they are content with running the American car industry into the ground!

 

call a lawyer... I have the same problem right now... my car is still on hold

 

I filed a complaint about my clutch. It was resolved today with me telling GM they could have their clutch back and I was done with their dealerships. We didn't get rude with each other or anything but I got the point accross. I love my Chevy, but I hate the stealerships.

 

It's more then just a dealership thing. This **** has to be trickling down from up top! Way too many repeating stories! They should stand by their warranty especially since they just upped the ante. Ya right!!

 

whats the problem with yours ? what did they tell you ?
Id like some more information

 

Hey guys i have a little story:

I went into my stealership today to talk about some paint chipping, and the tech, who was really cool, stated that GM will only allow them to fix one piece of warranty work at a time. Meaning, that if someone comes in with let's say, a clunking sound in the power steering, and the a/c is not working properly, they are only allowed to fix one of the problems at that time. Talk about some BS. ********

 

Thats Bs not only does it waste your time,but it costs GM more money this way

 

thats a lie. i work a a GM shop as a apprentice and i have done two page work orders of warranty. but i do know what you mean about trying to get warranty, i had to fight with a guy on the phone for an hour to get a duramax motor that popped under warranty. there all bean counters.
I think the best way to get you car fixed is to get a lawyer. if theres no sign of abuse then they cant do anything. just cuz theres lots of damage dosent mean its not GMs fault. i had a valve drop on a D-max with 30K km and you could see the cam shaft through the piston wall. they warrantyed that and its 15000 Cnd.

 

what classifed as abuse tho ? what signs would there be ?
and even if there was abuse ( which there was not on mine ), how could they prove it ?
unless they phycially have a picture of my locked up in a ebrake smoke show, how could they prove it ? this is something I also do not understand.

how can they look at my tranny, look at parts and say it was abused ? makes no sence

 

I can't believe they are dicking you around so much about this! Check the phonebook and start looking into talking to a lawyer. Tell them the situation, you may find one so certain he can win the claim that his fees can be worked with or come after the settlement.