Banned from 2 dealerships in 1 day!
10-10-2011, 01:22 PM
#1
Senior Member
Thread Starter
Join Date: 12-04-10
Location: Edmonton,Alberta,Canada
Posts: 2,267
Likes: 0
Received 1 Like
on
1 Post
Banned from 2 dealerships in 1 day!
Trying to spread the word around and hopefully since this is a regional section I can prevent someone else from getting screwed over.
Ok so most of you know that in June/July I went to Northside Mitsubishi and i traded my 05 SRT-10 QC in for a 2011 EvoX GSR. Truck had 94,000km on it and the transmission was started to slip. I got quoted $550 for parts (master rebuild kit) and $1300 labour to install it from the Derrick Dodge dealership where i bought my truck. Was getting around those prices at other shops as well.
So when i did the deal for the Evo i told Kenn (the sales guy) that the transmission was slipping in 2nd. Brian (sales manager) took the truck for a test drive, said no issues with it and signed off on it. So i told Kenn i wanted the 3m rock gaurd on my front bumper, hood, fenders and mirrors ($700)
Day came to pick my car up, first thing i noticed was only the hood had a small strip of the 3m tape. Went back the next day, talked to Kelly (finance manager) about it, she told me thats all i was entitled to. But yet my bill of sale was showing $600 and only the hood costs $160. So she got Brian to come over and talk to me, sure enough that went on wheres so Patt (General Manager) told me thats all I was getting and that it costs to much for the dealership to do the rest.... wtf? i dont care what the dealership pays, im getting charged $600 and only got $160 worth of the work. After arguing for awhile Patt started swearing and left the office. I told Kelly ill be back with a Lawyer....5mins later she came back and said they will do the whole front end. Hmm, funny how i mention lawyer and they do what im entitled to.
2 days later i pick the car up. Quickly look over the work and noticed a few issues but i was still pissed off so i let it go. After looking closely at it i noticed alot more issues. The tech didnt clean the bumper so bugs were stuck on it and he taped over them. The cuts were really uneven and he used a razor knife and cut the paint all the day down to the plastic of the bumper on a few spots....heres 2 pics...
So i had enough of them, went and spoke with Garret (Service Manager) and asked if they will pay another shop that I trust to redo the work because im not letting the dealership touch my car ever again. He said no, they will redo the work under warrenty. The same time Brian came up to me and asked if I knew the truck had transmission issues. I said yes and that I told Kenn. I asked why and he said "because we sold the truck to Great West Chrysler and they just did the repairs on the transmission and they sent us the bill for $8000. I laughed and asked where the truck was now and he said at Great West Chrysler. So i took a drive down...truck was no wheres to be found. So i went in and talked to a Sales Manager, Service Manager and the techs that did the work. Only work done to my truck was a safety inspection. They said they could feel the transmission slipping in second gear but no work order was made and nothing was sent to Northside Mitsubishi. They even showed me the files on the computer of the work on the truck. It showed the safety inspection and then before that is when I went in to get my A/C recharged. So i asked where the truck was and they said we sold it 2 weeks ago at a auction.
So I had enough with Northside Mitsubishi and I filed a complaint with AMVIC. 2 days ago I got a call from the piece officer that was doing the investigation. He said he cant fine the dealership on poor craftsmenship and damage to my bumper, i have to go to civil court for that. He said if i called AMVIC when the dealership first tried to screw me over with just doing the hood and tried to steal $440 from me then they could have been charged.
I went back to Northside and asked to speak to the GM. He informed me that since I made the complaint they are no longer doing "good will" deals for me...ie, redoing my 3m tape. A. i could care less because they were never going to touch my car again. and B. "good will" no, thats warrenty that im paying for. So he seen that I didnt care about that, he then informs me that he has the right to revoke the manufactors warrenty on the car and that he has done so....yea right....
So we get talking about when they first tried to screw me over and tried to steal $440 from me. I asked him about that and he blamed the whole thing on Kelly. He said "Kelly wrote on your bill of sale $600 and then told the techs to only do the hood, thats why she was fired 2 weeks after you bought he car" I said "if that was true, then why were you saying for $600 all i was entitled to was the hood, when you poster on the wall says its $160 for the hood. Where was the other $440 going?" He said "thats profit, thats how dealerships make money" I looked at and said "what? so you steal my $440 and thats profit?" he claimed it wasnt stealing.... i know i didnt do good in math in school but when you pay the dealership $600 for 3m tape and they only do $160 worth of work and they keep the other $440...that something is fucked up.
So he came right back and said "well basically you stole $6000 from us because you lied about the transmission and now i have to fork out $6000 to fix it" I said "wait, its $6000 now? and its not fixed" he said yes. I asked "Brian told me 3-4 weeks ago it was $8000 and it was fixed, and yet when i went to the dealership they called you guys full of ****" He then started back paddling and saying "well the truck went to the auction but couldnt get sold because the issue with the transmission and we have the right to sue you for the $6000 since you lied to us about it" I jumped out of my chair and started yelling at him, i said "for one, i told kenn the day i came in this dealership that one of the reasons im getting rid of the truck is because the transmission is slipping and it cant handle the power i want to throw at it and second, it doesnt cost $6000 to fix it, it costs $550 for parts and $1300 labour" He laugh and said "oh what you are a mechanic now? I said to him "well I drive a 46 ton tank in the army, i have to maintain it so I do have mechanical skills, and the quote i got was from Derrick Dodge"
Once again he went back to me lieing to them, blah blah blah. So i asked where the truck was at and he said back at Great West Chrysler. So i got up and said "i dont know how you are a gm of a dealership, with the way you run things im surprised no one has knocked you out before"
Drove down to the dealership and asked for the GM. While I was waiting I was talking to a few guys and they told me the truck was sold a long time ago and it never came back (i checked for myself and sure enough it wasnt there). Sales manager came up to me and said 'GM will not seen you, he just got off the phone with Patt from Northside Mitsubishi and since you threatend to knock him the **** out, he has banned you from their and any dealerships associated with the deal, which means this one, please leave the property now, if you want any information from us please bring a lawyer"
wow, really? patt had to lie saying i threatend him because i caught him on so many lies and banned me from 2 dealerships? So i was told by a few people to make a complaint against Northside Mitsubishi with Mitsubishi Motors of North America. Unfortunely they are closed for the holidays and I head to afghanistan on Wed until March. So all this will have to go on hold until I return.
So what do you guys think?
Ok so most of you know that in June/July I went to Northside Mitsubishi and i traded my 05 SRT-10 QC in for a 2011 EvoX GSR. Truck had 94,000km on it and the transmission was started to slip. I got quoted $550 for parts (master rebuild kit) and $1300 labour to install it from the Derrick Dodge dealership where i bought my truck. Was getting around those prices at other shops as well.
So when i did the deal for the Evo i told Kenn (the sales guy) that the transmission was slipping in 2nd. Brian (sales manager) took the truck for a test drive, said no issues with it and signed off on it. So i told Kenn i wanted the 3m rock gaurd on my front bumper, hood, fenders and mirrors ($700)
Day came to pick my car up, first thing i noticed was only the hood had a small strip of the 3m tape. Went back the next day, talked to Kelly (finance manager) about it, she told me thats all i was entitled to. But yet my bill of sale was showing $600 and only the hood costs $160. So she got Brian to come over and talk to me, sure enough that went on wheres so Patt (General Manager) told me thats all I was getting and that it costs to much for the dealership to do the rest.... wtf? i dont care what the dealership pays, im getting charged $600 and only got $160 worth of the work. After arguing for awhile Patt started swearing and left the office. I told Kelly ill be back with a Lawyer....5mins later she came back and said they will do the whole front end. Hmm, funny how i mention lawyer and they do what im entitled to.
2 days later i pick the car up. Quickly look over the work and noticed a few issues but i was still pissed off so i let it go. After looking closely at it i noticed alot more issues. The tech didnt clean the bumper so bugs were stuck on it and he taped over them. The cuts were really uneven and he used a razor knife and cut the paint all the day down to the plastic of the bumper on a few spots....heres 2 pics...
So i had enough of them, went and spoke with Garret (Service Manager) and asked if they will pay another shop that I trust to redo the work because im not letting the dealership touch my car ever again. He said no, they will redo the work under warrenty. The same time Brian came up to me and asked if I knew the truck had transmission issues. I said yes and that I told Kenn. I asked why and he said "because we sold the truck to Great West Chrysler and they just did the repairs on the transmission and they sent us the bill for $8000. I laughed and asked where the truck was now and he said at Great West Chrysler. So i took a drive down...truck was no wheres to be found. So i went in and talked to a Sales Manager, Service Manager and the techs that did the work. Only work done to my truck was a safety inspection. They said they could feel the transmission slipping in second gear but no work order was made and nothing was sent to Northside Mitsubishi. They even showed me the files on the computer of the work on the truck. It showed the safety inspection and then before that is when I went in to get my A/C recharged. So i asked where the truck was and they said we sold it 2 weeks ago at a auction.
So I had enough with Northside Mitsubishi and I filed a complaint with AMVIC. 2 days ago I got a call from the piece officer that was doing the investigation. He said he cant fine the dealership on poor craftsmenship and damage to my bumper, i have to go to civil court for that. He said if i called AMVIC when the dealership first tried to screw me over with just doing the hood and tried to steal $440 from me then they could have been charged.
I went back to Northside and asked to speak to the GM. He informed me that since I made the complaint they are no longer doing "good will" deals for me...ie, redoing my 3m tape. A. i could care less because they were never going to touch my car again. and B. "good will" no, thats warrenty that im paying for. So he seen that I didnt care about that, he then informs me that he has the right to revoke the manufactors warrenty on the car and that he has done so....yea right....
So we get talking about when they first tried to screw me over and tried to steal $440 from me. I asked him about that and he blamed the whole thing on Kelly. He said "Kelly wrote on your bill of sale $600 and then told the techs to only do the hood, thats why she was fired 2 weeks after you bought he car" I said "if that was true, then why were you saying for $600 all i was entitled to was the hood, when you poster on the wall says its $160 for the hood. Where was the other $440 going?" He said "thats profit, thats how dealerships make money" I looked at and said "what? so you steal my $440 and thats profit?" he claimed it wasnt stealing.... i know i didnt do good in math in school but when you pay the dealership $600 for 3m tape and they only do $160 worth of work and they keep the other $440...that something is fucked up.
So he came right back and said "well basically you stole $6000 from us because you lied about the transmission and now i have to fork out $6000 to fix it" I said "wait, its $6000 now? and its not fixed" he said yes. I asked "Brian told me 3-4 weeks ago it was $8000 and it was fixed, and yet when i went to the dealership they called you guys full of ****" He then started back paddling and saying "well the truck went to the auction but couldnt get sold because the issue with the transmission and we have the right to sue you for the $6000 since you lied to us about it" I jumped out of my chair and started yelling at him, i said "for one, i told kenn the day i came in this dealership that one of the reasons im getting rid of the truck is because the transmission is slipping and it cant handle the power i want to throw at it and second, it doesnt cost $6000 to fix it, it costs $550 for parts and $1300 labour" He laugh and said "oh what you are a mechanic now? I said to him "well I drive a 46 ton tank in the army, i have to maintain it so I do have mechanical skills, and the quote i got was from Derrick Dodge"
Once again he went back to me lieing to them, blah blah blah. So i asked where the truck was at and he said back at Great West Chrysler. So i got up and said "i dont know how you are a gm of a dealership, with the way you run things im surprised no one has knocked you out before"
Drove down to the dealership and asked for the GM. While I was waiting I was talking to a few guys and they told me the truck was sold a long time ago and it never came back (i checked for myself and sure enough it wasnt there). Sales manager came up to me and said 'GM will not seen you, he just got off the phone with Patt from Northside Mitsubishi and since you threatend to knock him the **** out, he has banned you from their and any dealerships associated with the deal, which means this one, please leave the property now, if you want any information from us please bring a lawyer"
wow, really? patt had to lie saying i threatend him because i caught him on so many lies and banned me from 2 dealerships? So i was told by a few people to make a complaint against Northside Mitsubishi with Mitsubishi Motors of North America. Unfortunely they are closed for the holidays and I head to afghanistan on Wed until March. So all this will have to go on hold until I return.
So what do you guys think?
10-10-2011, 01:32 PM
#4
Senior Member
Maybe I have no idea what im talking about, but the FIRST thing I would do is STOP dicking around at the dealerships. That's like complaining to the manager at a McDonalds you found a tampon in your burger.
Right then and there, I would escalate it far beyond the manager or GM of the dealership. There are thousands of dealerships and they are ran as such. They are there own little world and do not reflect the intentions of the entire company.
When I got my IC replacement refused at my dealership, I went straight to GM. Didnt bother arguing, threating, driving back there, talking to 5 different people. I phoned GM and said, this is bullshit - fix it.
Right then and there, I would escalate it far beyond the manager or GM of the dealership. There are thousands of dealerships and they are ran as such. They are there own little world and do not reflect the intentions of the entire company.
When I got my IC replacement refused at my dealership, I went straight to GM. Didnt bother arguing, threating, driving back there, talking to 5 different people. I phoned GM and said, this is bullshit - fix it.
10-10-2011, 01:45 PM
#6
Senior Member
Also the next smartest thing to do is, go through your phone, texts.. find anything you can use to make sure your dates/times/locations of what you said and when you said are exact.
Have everything on paper, in some sort of logical order, recite only what's on the paper - you will seem 10 smarter than the dealership who likely hasn't done this and doesn't remember much.
Have everything on paper, in some sort of logical order, recite only what's on the paper - you will seem 10 smarter than the dealership who likely hasn't done this and doesn't remember much.
10-10-2011, 02:14 PM
#8
Senior Member
Thread Starter
Join Date: 12-04-10
Location: Edmonton,Alberta,Canada
Posts: 2,267
Likes: 0
Received 1 Like
on
1 Post
yea thats what the peace officer that was doing the investigation said. Basically right now its a "he said" thing....i got the paperwork to back everything up.
10-10-2011, 03:50 PM
#13
Senior Member
iTrader: (1)
Join Date: 03-22-11
Location: Mass/NH
Posts: 1,835
Likes: 0
Received 0 Likes
on
0 Posts
Sounds like a lot of trouble for something that should have been done right the first time (not by you but the dealership). It's really sad that no one can find a decent dealership ANYWHERE. I definitely would not back down from this at all. I'm not sure what AMVIC is but here in the states we have BBB (better business bureau that can step in but they normally can't do too much.
Might want to write to a news paper as well. Might as well make it more public than just going to a lawyer
Might want to write to a news paper as well. Might as well make it more public than just going to a lawyer
10-10-2011, 04:02 PM
#16
Senior Member
Thread Starter
Join Date: 12-04-10
Location: Edmonton,Alberta,Canada
Posts: 2,267
Likes: 0
Received 1 Like
on
1 Post
Sounds like a lot of trouble for something that should have been done right the first time (not by you but the dealership). It's really sad that no one can find a decent dealership ANYWHERE. I definitely would not back down from this at all. I'm not sure what AMVIC is but here in the states we have BBB (better business bureau that can step in but they normally can't do too much.
Might want to write to a news paper as well. Might as well make it more public than just going to a lawyer
Might want to write to a news paper as well. Might as well make it more public than just going to a lawyer
10-10-2011, 04:11 PM
#17
Senior Member
iTrader: (1)
Join Date: 03-22-11
Location: Mass/NH
Posts: 1,835
Likes: 0
Received 0 Likes
on
0 Posts
That's a pretty good resource then. Too bad they can't take it that step further but I can see where they are limited since you took ownership of the vehicle and probably signed off on the work that was done. That's the only thing that will come back to bite you is when you start signing stuff. A signature can hurt you a lot when it comes to some stuff.
10-10-2011, 04:17 PM
#18
Senior Member
Thread Starter
Join Date: 12-04-10
Location: Edmonton,Alberta,Canada
Posts: 2,267
Likes: 0
Received 1 Like
on
1 Post
It wasnt the signing off on the car that stopped it. The officer that did the investigation told me if i made the complaint when the dealership first fucked me over (by on doing $160 worth of work and stealing the other $440) they would have been fined. Thats why the GM decided to do the whole front end after i said ill get a lawyer. But since they did the work, AMVIC cant do anything, they cant charge them for the shitty work they did. That has to go through civil court or MMNA (mitsubishi motors north america) which ill be contacting on tuesday. I leave Wed to go to Afghanistan so i dont know how this will play out until I return in march.
10-10-2011, 05:51 PM
#19
Senior Member
iTrader: (1)
Join Date: 03-22-11
Location: Mass/NH
Posts: 1,835
Likes: 0
Received 0 Likes
on
0 Posts
Aaaa ok that makes sense now. So they only try and help with money situations and not crumby work. Well I would definitely bring it up to a news paper of the situation. You would be surprised by how hungry some reporters are for that "channel 5 exclusive" or "dealers on a rampage" 2nd page article lol.
I did that with the last dealership that tried to keep the deposit on a car they never sold me lol. I had a signed check from the owners 2 days later. Nothing like a call from a reporter to give them some motivation.
I did that with the last dealership that tried to keep the deposit on a car they never sold me lol. I had a signed check from the owners 2 days later. Nothing like a call from a reporter to give them some motivation.
10-10-2011, 06:02 PM
#20
Senior Member
Thread Starter
Join Date: 12-04-10
Location: Edmonton,Alberta,Canada
Posts: 2,267
Likes: 0
Received 1 Like
on
1 Post
Aaaa ok that makes sense now. So they only try and help with money situations and not crumby work. Well I would definitely bring it up to a news paper of the situation. You would be surprised by how hungry some reporters are for that "channel 5 exclusive" or "dealers on a rampage" 2nd page article lol.
I did that with the last dealership that tried to keep the deposit on a car they never sold me lol. I had a signed check from the owners 2 days later. Nothing like a call from a reporter to give them some motivation.
I did that with the last dealership that tried to keep the deposit on a car they never sold me lol. I had a signed check from the owners 2 days later. Nothing like a call from a reporter to give them some motivation.
10-10-2011, 06:36 PM
#22
Senior Member
iTrader: (1)
Join Date: 03-22-11
Location: Mass/NH
Posts: 1,835
Likes: 0
Received 0 Likes
on
0 Posts
my buddy had a dealership try that. He put $1000 down on a SS/TC over the phone with a credit card. He lives 500kms out of town. Few weeks before he was coming down to pick it up i took a look at it...real nice white balt. After about a week i didnt notice it in the lot when i drove past the dealership everyday. He eventually came down and they ended up telling him that his loan wasnt approved because the amount of km's on the car. Truth of the matter is they sold the car out from under him. He asked for his deposit back and they said they couldnt refund it because it was on a credit card. After me, him and his gf flipped out at the manager and i told him to go to the media about it, he got his money back really quick.
10-11-2011, 07:46 PM
#23
Senior Member
What all these guys^^^^ have said, get everything you can on paper, file a complaint with the BBB, file complaints with Mitsu corp and Chrysler corp, and consult a lawyer. Gonna be tough with you going out of country so quick but get the ball rolling at least.
And if that doesn't work, take your "work" vehicle for a little drive down to the dealership - guessing you will get results
Might have a negative effect on your career though..........
And if that doesn't work, take your "work" vehicle for a little drive down to the dealership - guessing you will get results
Might have a negative effect on your career though..........
10-11-2011, 08:24 PM
#24
Senior Member
Thread Starter
Join Date: 12-04-10
Location: Edmonton,Alberta,Canada
Posts: 2,267
Likes: 0
Received 1 Like
on
1 Post
What all these guys^^^^ have said, get everything you can on paper, file a complaint with the BBB, file complaints with Mitsu corp and Chrysler corp, and consult a lawyer. Gonna be tough with you going out of country so quick but get the ball rolling at least.
And if that doesn't work, take your "work" vehicle for a little drive down to the dealership - guessing you will get results
Might have a negative effect on your career though..........
And if that doesn't work, take your "work" vehicle for a little drive down to the dealership - guessing you will get results
Might have a negative effect on your career though..........
10-11-2011, 08:38 PM
#25
Senior Member
Join Date: 02-13-11
Location: Olney, MD
Posts: 8,056
Likes: 0
Received 0 Likes
on
0 Posts
thats some bullshit dude... i hate getting fucked up by some ******* who thinks they are better then me. go ahead man. take them down! tell this to all the dealerships in the area. to your lawyer, owner of the dealership, the GMs boss, everyone you know man. thats fucked up