I would not consider this thread bashing their company but more of a customers real experience with the company at hand.
I was one of the original 5 that put money down for the kit.
I have paid for the kit in full and still havent recieve a working kit.
It took me around nine months of waiting around with my money already put out for this kit, to recieve a defective product.
I would also like to add that before I even recieved the defective product, I was asking for a refund of my money because they were unable to produce a working product within a reasonable time period.
I was told by Rebel that, they had some minor complications with the design and fixed all the flaws and that I would be satisfied when I recieved my kit and that they are unable to give me a refund.
By the way, not only was it defective but caused damaged to occur to my car. Which Rebel agreed to compensate me for my damages, but then only sent me half of the money it cost me to replace everything it broke.
Which still means I'm also out of the money I put out to have my car professionally tuned.
As an upset customer, I took the twinscrew kit to be examined by a mechanical engineer.
Only because, I was starting to question the quality of the parts and the company I purchased it from.
The engineer told me the kit was machined and designed wrong and that the powder coating job looked to be more like a baked on paint job.
I tried going to the BBB of canada but since Rebel list no address or phone number its making it harder for them to contact them about the issues at hand. I also tried to dispute this on pay pal, but since their company kept making me false promises of a working kit the deadline to dispute has past.


As a bussiness owner myself, I believe in good customer service and working with good products. If I'm not able to offer my customer a working product that they already paid for, I'm going to give them their money back.
So in this thread I have included some of my personal emails with Rebel about this particular kit and my experiences with them as a company.
Giving you a chance to decide for yourself whats really going on with this kit.

I MUST SAY THIS ONCE AGAIN I AM NOT BASHING THEIR COMPANY.I POSTED THIS BECAUSE ON THIS BOARD I WAS LISTED AS ONE OF THEIR PAYING CUSTOMER AN ALSO WAS LISTED AS ONE OF THE ONLY TWO PEOPLE TO RECIEVE A KIT. BY ME NOT POSTING ABOUT THE ISSUES I EXPERIENCED I FEEL AS THOUGH MY SCLIENCE MAY LEAD TO ANOTHER CUSTOMER PUTTING OUT 3500 DOLLARS FOR THE SAME PAPER WEIGHT I RECIEVED.




Re: twinscrew

--------------------------------------------------------------------------------

Quote:
Originally Posted by BoomInIt
Quote:
Originally Posted by Eng@RebelAutoWorxs
Hi Matt,

Ok I've spoke to Jim and he told me you have your head being ported and some dyno time booked up.

Now your parts are ready to ship but we have not tested the new seal as of yet. The snout we sent to 2K5SS/SC? had slight leak of oil so we will be sending him a new seal to test out.

I just don't want you to get this seal and have the same problem. I will still try to get everything done and get your items sent out this week but at the same time I don't want to rush anything.

Let me know if you have any concerns.

Regards,
Meisam

The head should be ready for this week. I don't mind if you send everything out now and then send me the new seal later. I would like to get the dual pass installed while I still have time. I own my own company, work part time elsewhere and goto school full time starting on the 25th therefore no time.
I will put the charger on after I recieved the new seal. The dual pass is my main concern. NOPI nationals is on Sep. 15-16 in Atlanta, GA...one of the largest car shows! I will be there giving the twinscrew national exposure. Dyno time is set for the week of Aug 3-7 thats my deadines for the project.

thanks,
Matt

ok we tested the new seal, seems to work good. The only thing we didn't like was the 2nd bearing in the snout is getting kind of hot. I've ordered a new type of bearing which will be in Thursday.
What is the latest you need the parts there for?

Re: twinscrew shipment

--------------------------------------------------------------------------------

Sorry Sir
We had a Bearing Failure on 2kss kit.
I didn't want to send it to you and have it Mess up. The last thing I needed
We Got Eveything together on thursday and I had a Death in the Family and wasn't able to ship it out.
I"m sorry about the Huge Delays. I Didn't wanna send it out with it being right.
We already Bought One Blower for 2kss Due to us being giving the wrong bearings and in turn Messing up a Blower.

The issues are resolved Now.
Yours is ready to ship tuesday.
I can't refund you on it. You can resell it,the best I can do.






Quote:
Originally Posted by BoomInIt
Hey Jim,

I have waited past my deadline and no longer able to do this project. I will have to get a refund on the kit.

Thanks,
Matt

Re: kit shipment

--------------------------------------------------------------------------------

Quote:
Originally Posted by BoomInIt
Any word on shipment?
It was suppossed to be shipped out yesterday. I need a tracking number asap!
Hopefully this kit arrives in enough time to install before NOPI Nationals car show. If not I will be a very unsatisfied customer, since I bought this kit to be complete before this one huge car show.

your tracking number is ce 339 524 917 ca, it will be on canadapost.ca in 24hr.

we couldn't get you a surge tank so I will be refunding you the value.

You can get it here:

http://www.crateenginedepot.com/stor...ries-C221.aspx

you will need the cap aswell.

I need an email address to send the instructions to.

sorry for the inconvinience.



09-06-2007, 10:18 AM
Sales@rebelautoworxs
Supporting Vendor


Join Date: 03-21-07
Location: Rebel Land
Member #: 15018

Posts: 212

Twin Screw Has been shipped

--------------------------------------------------------------------------------

Not in the office. Trying toi get the tracking number for it.
It's on it's way

Again sorry about all the delays..
you'll be very happy when you open the box.







09-15-2007, 06:03 PM
Eng@RebelAutoWorxs
Supporting Vendor


Join Date: 07-09-07
Location: Toronto
Member #: 18080

Posts: 284

Re: twin screw update!

------------------------------------------------------------------------------09-22-2007, 10:36 PM
Eng@RebelAutoWorxs
Supporting Vendor


Join Date: 07-09-07
Location: Toronto
Member #: 18080

Posts: 284

Re: twin screw update!

--------------------------------------------------------------------------------

Quote:
Originally Posted by BoomInIt
Quote:
Originally Posted by Eng@RebelAutoWorxs
Quote:
Originally Posted by BoomInIt
Quote:
Originally Posted by Eng@RebelAutoWorxs
any updates?

well...

at first it started off like this

http://s15.photobucket.com/albums/a386/melissaco2003/?action=view&current=840A0374.flv

after 4 hrs of paid tuning we noticed it started doing this..

http://s15.photobucket.com/albums/a386/melissaco2003/?action=view&current=840A0375.flv


A mechanical engineer is inspecting the parts in detail this week. He examined them while they were running with the issues at hand. The engineer said without looking inside of it. It appears to be that the snout was designed with a deformity and ate away at the seal inside allowing it to leak oil.
I've talked to the other customer that purchased your kit, and he had said that was the issue he had, that your company was fixing. You told me that I would be satisfied with the product when I opened the box and I am definatly not since the issue wasn't fixed and has cost me, both finacial and mental stress. I will give you the engineers detailed diagnosis after that so you can adhear to a couple issues.
On another negative note; I missed my show, lost the registration money, hotel money, money for tunning, gas everything! I had to hunt down a new gasket to put my car back stock and my engine bay is covered in oil from the twinscrew. Which caused my belt to slip and tear and I now have to buy another one and have that replaced to.
I haven't posted anything in the forum because I thought I'd give you a chance first to explain why I had to endure this horrible experience due to a flaw in the products design, an what your going to do to help compensate this situation.

Please comply,
Matt B.

I'm sorry for the oil leak as we thought we had fix the problem.

We're going to do extensive testing now before anything else is sent out.

Can you have your 1200ax sent to PSE for inspection:

http://www.pse.us/contactus.htm

We will compensate you for your damages. What are you looking for? how about a new lower intake manifold which will flow better and require less boost to make more power.


You can compensate for the damages by returning my car back to normal prior to the disasterious snout oil leak. I need a new Underhood Blanket, belt, and shipping of the supercharger. I need an intake manifold gasket, since I already bought 2 that went to waste.

Thanks,
Matt

how much do you need for the above?

-

10-02-2007, 10:23 AM
Eng@RebelAutoWorxs
Supporting Vendor


Join Date: 07-09-07
Location: Toronto
Member #: 18080

Posts: 284

Re: Damage report...

--------------------------------------------------------------------------------

Quote:
Originally Posted by BoomInIt
Quote:
Originally Posted by Eng@RebelAutoWorxs
Quote:
Originally Posted by BoomInIt

Damage report...
$202.44 for the blanket, belt, and intake manifold at crate engine depot
$39.84 for the shipping

we owe you another $115, I can send you something instead if you like for the time being. How about this shipped:

http://www.cobaltss.net/forums/showt...02#post1508802

No thanks on that...I just want my car back to the way it was prior to the install. I'm just down to much money to invest in something else at this time.

When does the retesting start?
When do you think will be the expected rerelease date?

Have you heard back from PSE yet?

we should have a new SC by next week, testing will start immediately





11-10-2007, 12:12 PM
Eng@RebelAutoWorxs
Supporting Vendor


Join Date: 07-09-07
Location: Toronto
Member #: 18080

Posts: 284

Re: where to ship now?

--------------------------------------------------------------------------------

Quote:
Originally Posted by BoomInIt
Being that the kit was flawed and all the damage that occured to my poor car due to the flaw in your design. and being that i asked for a refund long ago. and you told me that it wasnt possible but youd send me a working kit that id be satisfied with within that week, which only lead to extreme dissapointment,car damage and money lost.

Which might I add you still have not put the rest of the damage money in my pay pal account either. I paid $3000 for a working kit and still havent recieved one.An I have pics of the machined mess-ups that occured with this kit.Not only was their a flaw in the design whoever your company got to machine the parts did not know what they were doing. A mechanical engineer who is also a machinest showed me and told me the problems with the kit and the plates. And since its been months since then, and theres still no kit I'm willing to bet your company doesnt know whats wrong with it.
He also told me hes never seen a powder coating job done so horribly ever. I have refrained from postin the vast amount of negative information about the flaws in your design and my truthful opinion about your kit.Ive even gone as far as to try to post it on the board and sell it but everyone knows that your kit doesnt even work.
So on that note. Im giving you the option of giving me my refund now, and having me not tell the board all the issues and posting all the pictures and videos of it destroyin my car.Some of which you havent even seen yet.That will destroy your companys name on this forum and every other forum along with proceeding with legal action.The engineer also said he would post a discription of the mess and the bad quality of not only the machined parts but your design in his own words and if it came down to it he even offered his professional assistance in court.

On that note I hope to hear from you soon. So I can know if your just going to give me my refund since your company has not been able to offer a working product that was claimed to be working already.and then have me send the kit to you. And then you can send it to Pse to get the burnt blower repaired.

Thanks
Matthew Browning

Matt, if you want to threaten us with negative publicity, go ahead. But you will not get any more warrenty help from us. Look at the policy of all other companies

1. You must ship the product back at your own expense.
2. The product will be analyzed to make sure it was a defect.

It does not matter what the opinion of the engineer you know is unless he was involved in the design of the kit.

We tested this kit on a local car for 3 weeks with many dyno runs and street runs, with out any problems. I can turn around and blame yourself for the problems in respect to bad installation or harsh driving over long periods of time.

Now we are going to figure out the problems with the kit. We have our own test vehicle now and will do extensive testing on it. But we also have regular day to day work to do aswell, this is why things are taking long. We have no intension of scrapping this project and feel it will actually be a very popular item as it will make a lot more power than the new LNF Cobalt.

So just give us some time and we will have a product that is 100%. One of the reasons you got your product so early was because you wanted your car running ASAP for the auto show.

I would like some pictures and video of the TS you have and from there we can figure out if we want it send here, PSE or if it is ok for you to use.

Let me know what you want to do

-Rebel
__________________

Not to mention your paid double of what the TVS will probably cost for an inferior product.

It's what happens when you do business with people that aren't a real solid company, just a bunch of guys that get together and try make some money.

Look what happened with Dan and other members with TNT Autosport.

wow.

hmmmmm thought i called something

we need a vendor problems section so people dont send money to vendors that may have bad service or lack customer service, such as cobaltperformanceparts...where people pay for products and never received them

Won't work. We have tried numerous times. This website protects paying vendors, even if they clearly rip customers off. Jonel just cares about the money he is bringing in.

i mean how many threads about wheres my CPP stuff at have to be posted ?

huh. im surprised this matt dude didnt even swear once! kept his cool when dealin with a fool.

thanks very much matt, i have been saving for a twin screw, but after reading this, im thinkin i'll take my cash and do some porting and polish of the head and blower.

bad news for rebel tho....

wow....bad rebal bad...............
i will not ever buy anything from you guys......

we need a vendor problems section so people dont send money to vendors that may have bad service or lack customer service, such as cobaltperformanceparts...where people pay for products and never received them

We brought that up to the admin here when TnT Autosport was ripping people off. It was quickly refuted on the basis the supporting vendor fees give the vendor protection against negative publicity on the forum.

Unless its Summit, Jegs, GMPP, etc. I have learned to stay clear of vendor reviews here. Only positive rep is allowed to stay so good luck getting an objective view on actual customer experiences.

oh yeah, i've bought everything for my ss/sc through turbo tech racing, never once had a problem. I think i'll keep all my business with them!

Won't work. We have tried numerous times. This website protects paying vendors, even if they clearly rip customers off. Jonel just cares about the money he is bringing in.

There is no way for the cobalt site to predict company/customer issues, but they should have that section.
Cobaltss.net is only offering them advertising space, not crediblility.

This thread will be getting locked very soon BTW.

lolz, sux for you man but lolz

bad to hear.....I hope you get the issue resolved man.

IBTL...

This is not good business.

yeah probally but it would be nice to know whos reliable to order from and who isnt...I've only ever heard good things about TTR, nate's pulleys, CED, and bwoodys good customer service some iffy products[endlinks] but any issues were resolved with the customers and they even offered it to be put on other forums so those are who i would spend my money on. just my opinion

I think Jonel should grow some balls and protect us. There's no excuse for protecting people who don't take care of their customers. This is like teachers and tenure. If they're good, they don't need to be protected. I'm sure all of the reliable vendors on this site wouldn't care if mods allowed people to bring rational, polite complaints to their attention on here...

thanks for the heads up

sorry about your troubles :(

I think Jonel should grow some balls and protect us. There's no excuse for protecting people who don't take care of their customers. This is like teachers and tenure. If they're good, they don't need to be protected. I'm sure all of the reliable vendors on this site wouldn't care if mods allowed people to bring rational, polite complaints to their attention on here...

Like we said, there was a very long thread about this subject when TnT starting ripping people off, and Jonel was strongly against it.

or the vendors should take care of it before it ends up on the forums

/sigh...I know what its like to deal with vendors like this...im still out money for my gauge...

This thread will prob be deleted within 24 hours...

I can't believe this crap. I am dealing with rebel now and this doesn't even effect my view of them like you would think.

1) They are completely upfront about testing of products and production. Everything they make is put right out there as a test product that you are funding development. It is part of a process and that is not hidden from anyone. A normal customer should expect that. It is part of working on cars. We try stuff out and make mistakes until it works.

2) You clearly rushed them into giving you a kit they knew wasn't working. Everything you show supports that more. They warned you indirectly that it wasn't ready to come out and you kept pushing. You got what you asked for.

3) Your experience does matter and I'm personally glad that you shared it; however, this is clearly vendor bashing. You even threatened them in your e-mail. Your sole intent as you said yourself was to ruin thier reputation because you were angry. You seem to have even turned down money and every attempt for them to help you out and make this right. Keep in mind too that you signed on to see this product through. If you weren't up to that you shouldn't have got involved. That is specifically why I stayed away, so it wasn't a secret when they posted and sold this kit.

Some vendors are bad, but with the rest of you... you need to stop blaming people developing products for us to use. If you don't want to help test something, wait until it is in full production. If you don't know, now you do. Rebel takes money so they can work on stuff, not so they can give you mass produced ready to go parts. I have never had a problem understanding that. Even at that though, if you did question this stuff why not ask up front? I do not start dealing with someone until I have all of this in writing and promised. They clearly seem to have never misled or lied to you about any of the process. This kind of stuff taken the wrong way has the potential to hurt the rest of us, so it is a very fine line to proceed with negative talk.

IMO, they had plenty of time to make a product. If a customer after a year wants their money back, they should get it.

THIS NEEDS TO BE LOCKED, this is simply trashing, take it up with the admins, and the company.

not to thread jack but wes are you guys going bowling tonight? /thread jack



any who i am a big beliver in customer satisfaction, if the product didnt perform as promised/expected i would want to be able to return it less a restocking fee

I can't believe this crap. I am dealing with rebel now and this doesn't even effect my view of them like you would think.

1) They are completely upfront about testing of products and production. Everything they make is put right out there as a test product that you are funding development. It is part of a process and that is not hidden from anyone. A normal customer should expect that. It is part of working on cars. We try stuff out and make mistakes until it works.

2) You clearly rushed them into giving you a kit they knew wasn't working. Everything you show supports that more. They warned you indirectly that it wasn't ready to come out and you kept pushing. You got what you asked for.

3) Your experience does matter and I'm personally glad that you shared it; however, this is clearly vendor bashing. You even threatened them in your e-mail. Your sole intent as you said yourself was to ruin thier reputation because you were angry.

Some vendors are bad, but with the rest of you... you need to stop blaming people developing products for us to use. If you don't want to help test something, wait until it is in full production. If you don't know, now you do. Rebel takes money so they can work on stuff, not so they can give you mass produced ready to go parts. I have never had a problem understanding that. Even at that though, if you did question this stuff why not ask up front? I do not start dealing with someone until I have all of this in writing and promised. They clearly seem to have never misled or lied to you about any of the process. This kind of stuff taken the wrong way has the potential to hurt the rest of us, so it is a very fine line to proceed with negative talk.






I guess you missed the fact that everythings clearly dated, and when I asked him to send it early he declined and said he would send it when ALL the kinks were worked out.
AFTER that he sent me an email saying they worked all the issues out and everything was good to go and sent me a defective kit.
Which we all know is defective, because still to this day THEY CAN NOT PROVIDE A WORKING KIT.

THIS NEEDS TO BE LOCKED, this is simply trashing, take it up with the admins, and the company.

LOL you would say this matty. Youd feel differently if you were out almost 4k with nothing to show for it

Wow man, sorry to hear that.. i couldnt even image the frustration your going through.. Id be bald right now after going through that. Make sure you have a million pictures of every angle of the blower, inside and out.. Sorry to hear about that, I hope everything works out for the better.

I guess you missed the fact that everythings clearly dated, and when I asked him to send it early he declined and said he would send it when ALL the kinks were worked out.
AFTER that he sent me an email saying they worked all the issues out and everything was good to go and sent me a defective kit.
Which we all know is defective, because still to this day THEY CAN NOT PROVIDE A WORKING KIT.

There was a lot to read, so I admit that I may have misread. It appears to me though that they said it wasn't working, you waited, you said you need it soon, they said ok we are ready, they said ok we are not ready this still isn't working, you said you simply must have it now, they reluctantly sent it anyway since you kept saying that you could not wait.

Not only this, but knowing the kit was untested and not working, you should have been careful with it and not pushed anything until you knew it would be stable. You are telling me it just instantly did all this damage when installed? You didn't drive it around at all?

Again, nothing against you. I respect your points. I just feel it my duty to keep both sides here and not let the vendor go unheard since most are bashing. I feel you showed your points fairly well, but it will bring with it a lot of straight out bashing from others if no other points arise.

yeah i'd be pissed spending 4 grand or 1 quarter pre tax pay on something that i was told worked then it broke shit

^^ regardless of what a customer requests, it is the responsibility of the business to produce quality products. period.

I feel there should be no reason that this has gone on for so long. This is NOT rocket science.

Hrm...... M62 Ftw???????????????

Hrm...... M62 Ftw???????????????

I say 1320 ftw. That thing looks great so far.

wrong tvsss

A good lesson for everyone - never buy a brand new product.

^^ regardless of what a customer requests, it is the responsibility of the business to produce quality products. period.

I feel there should be no reason that this has gone on for so long. This is NOT rocket science.

dont offer something for sale til its done?


I know tein wont sell you the prototypes they test on your vehicle...they take it off and do other stuff with it before they offer it for sale, then you get your parts/discount

^^ regardless of what a customer requests, it is the responsibility of the business to produce quality products. period.

I feel there should be no reason that this has gone on for so long. This is NOT rocket science.

So, you are saying you buy a car and expect to never go in for service? I had to have mine fixed twice under warranty so far. We don't start saying chevy sucks because they release cars that need some work still. We just let them honor the waranty and fix the problems. That is exactly what these guys were trying to do. Plus, this wasn't even in full production, so you can't expect anywhere near as much quality upfront without more work and testing, which was included for free over time.

So, you are saying you buy a car and expect to never go in for service? I had to have mine fixed twice under warranty so far. We don't start saying chevy sucks because they release cars that need some work still. We just let them honor the waranty and fix the problems. That is exactly what these guys were trying to do. Plus, this wasn't even in full production, so you can't expect anywhere near as much quality upfront without more work and testing, which was included for free over time.

ok i just read the first ten words, so im going to say this. DO NOT EVER COMPARE a vehicle with thousands of parts to a supercharger swap. fool.

The technology and development involved in this is minimal. Fuck, I could do this myself quicker than they have.

not to mention, your vehicle has been tested and retested, crashed, destroyed, and everything inbetween. Warranties are there for the fact that naturally, when you have thousands of parts coming together, something might be defective. NOT FROM lack of research and development.

that sucks man, hope something eventually goes your way

well, good read, and keep us updated when stuff happens. I am going to try to not let this change my hopes of a great product. they still have not said they are through with testing them. I think this is a bad deal for everyone if they just quit. so i hope that is not whay comes of this...

that sucks i was thinking of a twin screw and their 3.5'' tb adapter but not now sucks for rebal i will never buy anything from them

So, you are saying you buy a car and expect to never go in for service? I had to have mine fixed twice under warranty so far. We don't start saying chevy sucks because they release cars that need some work still. We just let them honor the waranty and fix the problems. That is exactly what these guys were trying to do. Plus, this wasn't even in full production, so you can't expect anywhere near as much quality upfront without more work and testing, which was included for free over time.



I guess you'd like to see rebels return policy and conditions of use on the items they sell that I got screen shots from their website.

http://i15.photobucket.com/albums/a386/melissaco2003/rebelsreturnpolicydoesntexist.jpg

http://i15.photobucket.com/albums/a386/melissaco2003/conditionsofusedoesntexsist.jpg


you should have been able to read that pretty quick, since its blank.

ok i just read the first ten words, so im going to say this. DO NOT EVER COMPARE a vehicle with thousands of parts to a supercharger swap. fool.

The technology and development involved in this is minimal. Fuck, I could do this myself quicker than they have.

I have no interest in how long it takes or what effort would be involved. The point is you said any business "fool," as you say. You need to watch who you try to talk with boy, since you lack the ability to talk that way with me and come across looking smart.

The point is that they honored everything they must as a business. This type of youthful vigilant outlook is exactly why I'm here. If you can make it work so much easier why aren't you pulling in the 4k to your pocket? You have had all this time and could have had the kit out working then right? Taking the business for yourself and made out ahead. Otherwise, they are all there is and I support their attempts unless they go beyond the limits of proper business.

This is clearly vendor bashing. From the sounds of your messages you were just pushing them to send you the product. Instead of going into some long speech, I'll just say a couple of simple things. All new products have problems. Research and development takes time. Seems like you weren't happy with either of those statements. Being first isn't always the best. Instead of trying to blame just the company, you need to blame yourself for half of this mess.

Grow up.

ok i just read the first ten words, so im going to say this. DO NOT EVER COMPARE a vehicle with thousands of parts to a supercharger swap. fool.

The technology and development involved in this is minimal. Fuck, I could do this myself quicker than they have.

not to mention, your vehicle has been tested and retested, crashed, destroyed, and everything inbetween. Warranties are there for the fact that naturally, when you have thousands of parts coming together, something might be defective. NOT FROM lack of research and development.

winnAr!111!1!!!

A company is not protected by this site if it is apparent that they are ripping off customers. They are protected from unsupported slander however.

I'll allow this to stay open because (so far) I find it fair and objective, but it might be disputed by Jonel or another mod in the future. If it takes a bad turn it'll be closed.

All I can say is buyer beware.

I have no interest in how long it takes or what effort would be involved. The point is you said any business "fool," as you say. You need to watch who you try to talk with boy, since you lack the ability to talk that way with me and come across looking smart.

The point is that they honored everything they must as a business. This type of youthful vigilant outlook is exactly why I'm here. If you can make it work so much easier why aren't you pulling in the 4k to your pocket. You have had all this time and could have had the kit out working then right? Taking the business for yourself and made out ahead. Otherwise, they are all there is and I support thier attempts unless they go beyond the limits of proper business.

Whats the number one priority of a business?

And im not going to do this because it is an inferior supercharger, and a large waste of money. But just let me continue my corporate accounting degree.

A business that acts like them is doomed to fail, PERIOD. They can lick the OP's balls for all I care and call it warranty work, point being, you DO NOT SHIP PRODUCTS that you feel can give you a bad rep. Regardless of what a customer wants. If that customer requests their money back, you do that. PERIOD. You DO NOT send them an undeveloped item.

I have no interest in how long it takes or what effort would be involved. The point is you said any business "fool," as you say. You need to watch who you try to talk with boy, since you lack the ability to talk that way with me and come across looking smart.

The point is that they honored everything they must as a business. This type of youthful vigilant outlook is exactly why I'm here. If you can make it work so much easier why aren't you pulling in the 4k to your pocket. You have had all this time and could have had the kit out working then right? Taking the business for yourself and made out ahead. Otherwise, they are all there is and I support thier attempts unless they go beyond the limits of proper business.

uh-oh :pulls out flame war suit::cool:

And im not going to do this because it is an inferior supercharger, and a large waste of money.

Haha, I am.

Haha, I am.

Well of coruse that is just my opinion. I find the 1320 more attractive. Not to mention, I refuse to do any large work like that until I graduate with my degree and have no more warranty.

This is clearly vendor bashing. From the sounds of your messages you were just pushing them to send you the product. Instead of going into some long speech, I'll just say a couple of simple things. All new products have problems. Research and development takes time. Seems like you weren't happy with either of those statements. Being first isn't always the best. Instead of trying to blame just the company, you need to blame yourself for half of this mess.

Grow up.

first of all get your facts straight. I put up money on a group buy, not to pay for their R&D expenses.The kit was supposed to be completed this time last year, I paid for what they told me was an already working kit which they found later to be defective and then stopped sales to revert back to R&D. After that they said it was complete and sent me out a defective kit.

unless they sent you a working kit?

I am having a problem with Rebel right now but I'll wait and see if/how they resolve it first before bashing them on here. You guys will hear about it if things don't work out like they should.

Whats the number one priority of a business?

And im not going to do this because it is an inferior supercharger, and a large waste of money. But just let me continue my corporate accounting degree.

A business that acts like them is doomed to fail, PERIOD. They can lick the OP's balls for all I care and call it warranty work, point being, you DO NOT SHIP PRODUCTS that you feel can give you a bad rep. Regardless of what a customer wants. If that customer requests their money back, you do that. PERIOD. You DO NOT send them an undeveloped item.

uh-oh :pulls out flame war suit::cool:

The first priority of a business is to appeal to a consumer base, attract that group, maintain support, and make a profit. I do not care what a book told you somewhere. They clearly have gained a customer base. They clearly have attracted that group. Their products continue to be supported by them and they continue to sell them. Until, as I said, they fall further below in quality, I do not see this changing greatly. Hopefully, they will see profit come from this in the end; however, if they are making it all now and ripping us off they still got it and finished their business plan. I do not see it that way though. You can have your degree. I'll have my 30 year business that is already proven and running.

There is no flame war. I only took offense to the nature of the language and argument. Flaming is for kids. The response is much more substantial.

I agree though that this supercharger was a waste of money. I like the 1320 way better, but I still give them credit for trying. I believe they will over time honor their part of this. I still have seen nothing that does not lead me to believe they had the best interested of the community in mind.

point being is they are failing to maintain support by sending out a product too early, and it SEEMS, by their customers words, that they are taking much too much time.

Congrats on having a successful business, Im sure you kept your customers happy, and did everything right. Im just saying that they arent doing it right here.

point being is they are failing to maintain support by sending out a product too early, and it SEEMS, by their customers words, that they are taking much too much time.

Congrats on having a successful business, Im sure you kept your customers happy, and did everything right. Im just saying that they arent doing it right here.

I'm not even saying they surely are. Just that their point is not able to be heard. I wanted to give a fair representation to it, since I'm not directly involved in this issue. It gives me something to do while I wait for my fiancée to come home. I just love to argue.

I deal with customers all the time and drive me nuts though. That is why I can partly relate. People very rarely take into account the business. We get busy and they get snappy about the time without respect to the others in line ahead of them. They mishear something or ignore you and complain later about their own mistake. People are far too hard on companies. There are some really bad ones out there that need to rethink things and need complaints too. I just don't see these guys are being that way. Keep in mind too he said clearly in the e-mail "this is a side project." They work their asses off trying to do all this side projects. There is a lot of other stuff going on.

There is no flame war. I only took offense to the nature of the language and arguement. Flaming is for kids. The response is much more substancial.

lolz at that...minor spelling errors...im out...hope everything works out to the op

THIS NEEDS TO BE LOCKED, this is simply trashing, take it up with the admins, and the company.

How is he trashing a company? He's simply giving his first hand review of the company and it's product's. It's not like he's looking to buy. He spent 3500 dollars.

I would take it up with a small claims court if they can't offer a solution within a reasonable time period. They do have the right to "cure" but the key is it must be in a reaonable amount of time.

lolz at that...minor spelling errors...im out...hope everything works out to the op

Yeah, I suck at spelling when I'm rushing to type on the forum. I hate when I put the totally wrong word even. The computer has really killed me. I rely too much on spell check instead of inherently spelling it right outright or double checking. I went back and fixed the clear errors not that it matters.

I'm not even saying they surely are. Just that thier point is not able to be heard. I wanted to give a fair representation to it, since I'm not directly involved in this issue. It gives me something to do while I wait for my fiancee to come home. I just love to argue.

I deal with customers all the time and drive me nuts though. That is why I can partly relate. People very rarely take into account the business. We get busy and they get snappy about the time without respect to the others in line ahead of them. They mishear something or ingore you and complain later about thier own mistake. People are far too hard on companies. There are some really bad ones out there that need to rethink things and need complaints too. I just don't see these guys are being that way. Keep in mind too he said clearly in the e-mail "this is a side project." They work thier asses off trying to do all this side projects. There is a lot of other stuff going on.



I do understand that it takes time to come out with things like this. I do understand they have other things going on. But I don't see how that has anything to do with the fact that I paid out money for a working product, not a product in testing, an deffinatly not for their research and developement fund.They said they tested the product and that my kit was a working kit.

Honestly I don't think a company should start selling something until its ready. Or at least withing a few months of being ready. Paying almost 4G's for defective stuff would tick me off a little. I have an idea, perhaps we should give our vendors a feedback system like eBay. Not really bashing them but at the same time allows people to record what kind of experience they've had. Sort of a heads up thing.

I saw BoominIT's car first hand. It was tore up. He does need a new hood blanket. They should support him in this. how long has this been going on. Its crazy. Something cant be right.

Honestly I don't think a company should start selling something until its ready. Or at least withing a few months of being ready. Paying almost 4G's for defective stuff would tick me off a little. I have an idea, perhaps we should give our vendors a feedback system like eBay. Not really bashing them but at the same time allows people to record what kind of experience they've had. Sort of a heads up thing.

apparently it was brought up and shot down

I do understand that it takes time to come out with things like this. I do understand they have other things going on. But I don't see how that has anything to do with the fact that I paid out money for a working product, not a product in testing, an deffinatly not for their research and developement fund.They said they tested the product and that my kit was a working kit.

I honestly think you didn't know what you were getting into. I don't blame them, but it would be fair for them to let you back out and get some money. Truthfully though, I signed up for their CAI. I don't expect to get that for up to 6 months possibly and they said it was already developed too. The point, I understand, is they still have to find time to build them all and I care most that they do take time and send it out in full quality.

I believe there were some good reasons for the hold ups. Didn’t they have delays in getting them from the vendor they were going through in the first place or something? I think if you are clear with them about you not understanding that things would need to be worked out and tested and did not threaten or push that they will easily give you your money. If they don’t at that point, I would be just as much here taking your side of that case. It just seemed as if they did offer you money and wanted to try to work something out until you got angry with them. I am sympathetic though. That is a lot of money to be out. I just don’t think this course of action was even in your best interest if you are too aggressive. Being that they aren’t part of the BBB and wasting more on a lawyer would suck it would be good to get their sympathy too rather than contempt.

I honestly think you didn't know what you were getting into. I don't blame them, but it would be fair for them to let you back out and get some money. Truthfully though, I signed up for their CAI. I don't expect to get that for up to 6 months possibly and they said it was already developed too. The point, I understand, is they still have to find time to build them all and I care most that they do take time and send it out in full quality.

I believe there were some good reasons for the hold ups. Didn’t they have delays in getting them from the vendor they were going through in the first place or something? I think if you are clear with them about you not understanding that things would need to be worked out and tested and did not threaten or push that they will easily give you your money. If they don’t at that point, I would be just as much here taking your side of that case. It just seemed as if they did offer you money and wanted to try to work something out until you got angry with them. I am sympathetic though. That is a lot of money to be out. I just don’t think this course of action was even in your best interest if you are too aggressive. Being that they aren’t part of the BBB and wasting more on a lawyer would suck it would be good to get their sympathy too rather than contempt.

if you ordered a k&n you wouldnt want to wait 6 months for it....

you shouldnt have to wait for them to build it, its their product they should keep the production up on their products

ANYWAYS......to the O/W of the post........that sucks bro that this happened to you. Hopefully you get everything figured out.

Unfortunately some of us have to be the guinea pigs for new products because we want them so bad. :)

Eh... this will probably be removed soon enough... ofcourse the sad thing is the site won't even be online long enough for enough people to actually read this.

I'm really starting to become dissapointed with this whole place.

to the guys who call his post thread bashing.

send me 3500 and i'll send you some magic nuts and bolts that'll make more power.

of course they are still in development, but you'll get them real fast!


LOL, you guys are jokes. this is his personal, first hand exsperance with vendor, not yours.


to the op, good luck man! i've dealt with jim at rebal before, hes always been good to me, but i've also never sent him 3500

IBTL,

To the THREAD STARTER: I'm sorry for all your pain and grief. Sucks a BIG one man. They need to fix this or they are not a good company. PERIOD. And I disagree with the guys trying to take up for Rebel Auto Werx. They should have sent out a completed, working supercharger. They have said over and over again that the product was ready. But flaws keep appearing and now customers aren't getting their money back for a flawed product. NO ONE expects to be funding R&D. NO ONE. So trying to bring that arguement up is just stupid. End of discussion.

I will not buy anything from rebel.

IBTL,

To the THREAD STARTER: I'm sorry for all your pain and grief. Sucks a BIG one man. They need to fix this or they are not a good company. PERIOD. And I disagree with the guys trying to take up for Rebel Auto Werx. They should have sent out a completed, working supercharger. They have said over and over again that the product was ready. But flaws keep appearing and now customers aren't getting their money back for a flawed product. NO ONE expects to be funding R&D. NO ONE. So trying to bring that arguement up is just stupid. End of discussion.

I will not buy anything from rebel.

bingo they do the rd on something then test fit and see how it runs mocked up and test for awhile see if any problems arise....then you offer it for sale, and add the cost you ponyed up for r/d into sale price

************************HERES THE SIMPLE FACTS*****************************

1. the product is experimental, innitially that asked for deposits to see if there was interest. You took the chance YOURSELF in paying for the product.

2. Stuff like this takes time, its all custom fab stuff, and not being a fan of mase what so ever, i still understand the time and effort and learning he had to endure and put into the project.

3. YOU PUSHED THEM. Telling them how displeased you were, and if you didnt have it for xx day you would do XXXXX. Obviously at this point you made them hurry, trying to fulfill your wishes. The product wasnt 100% ready, not that u cared at the time.

4. You arent the only one, infact, 2k5 has been through similar, but instead of complaining, thinking hes so effing important, that everyone stop and listen, he offered his help, trying to make the product as good as it could be, WITH THE CREATORS. He understands the complexities of the kit, and how innovative it is. Obviously there will be some issues. Reading through the emails, you can CLEARLY see they didnt feel 100% sending you what they had, not that they were trying to withhold the money, but that they were making sure it was perfected before sending u want you had paid. its too bad you couldnt wait.

5. Am i the only one, or did anyone else see the video of the oil going everywhere, and of them ALLOWING IT TOO? youd think for someone wanting money for stuff they claim the kit affected, wouldnt show video proof of it being his own doing. You could have turned the car off at the first sign, instead of making a blockbuster lenght film about it.

6. ITS A CAR. SHIT HAPPENS. GET OVER IT. if you came into the tuner world thinking it was all easy and simple... go back to driving a b16 with a ractive exhaust, please. Give it time, they have invested way too much time to not perfect the system now... and to think, youll be one of the first to run it.

bingo they do the rd on something then test fit and see how it runs mocked up and test for awhile see if any problems arise....then you offer it for sale, and add the cost you ponyed up for r/d into sale price

i believe when the first 5 supercharger deposits were taking, rebel clearly outlined it would take time, RESEARCH AND DEVELOPMENT, and many other factors in this project.

boom knew exactly what his money was going towards. r&d was the name, and he was up for it.

^^

You are showing you have no idea how a business is supposed to run, and present their items.

This is clearly vendor bashing. From the sounds of your messages you were just pushing them to send you the product. Instead of going into some long speech, I'll just say a couple of simple things. All new products have problems. Research and development takes time. Seems like you weren't happy with either of those statements. Being first isn't always the best. Instead of trying to blame just the company, you need to blame yourself for half of this mess.

Grow up.

ok lets see you shell out over 4 grand for a brand new busted ass car. how long has this GB been around? over a year. and they still havnt been able to produce a working car. sure its a possibility but nothing yet. he just wants his money back or a working car. get off your high horse and realize he just wants some customer service. if it was any kind of real company they should be able to give him his money back. i diddnt know 4 grand would put a whole "company" out of business. its not that hard to fix. they obviously have no intension of refunding him his money with out dispute. come on. i love rebel, iv bought many a thing from them. but they need to take care of there shit. is him backing out going to affect the out come of this product? it shouldnt. . . they dont come up with the term refund for nothing. you should blame your self for trying to come off as the anwser man. you gave no resolution to any thing but make the statement that you like sounding like a bad ass. how many times have you been warned or flagged for being a douche. R&D takes time, yes. but that doesnt mean you can dick around the customer thats "funding" your whole "company". i just want to lay it out ther that even the sweet tuner shop down the road from me probly has enough between them to refund 4gs.

---- im not bashing but i take offense to people thinking that they are right and the OP is wrong for doing this. business is buisness and if you people cant take what people say then get the fuck out of here.

i kinda got this vibe from this company also when it took 8 weeks for my subframe bar to get here..and the only answer i was offered was that my name was near the bottom of the group buy...wtf is that?! u could have lied and said san diego is soooo far from canada that is why..not we sent out everyone elses and held urs..

and i completely agree on a BBB for CSS.NET...or else people get sick and leave the site and do it on there own..paying vendors or not we are paying premium members and paying customers and deserve more as a fucking human being that works hard for there money to not be burned..period

Well there went the twinscrew and if they can not get it running for a week or so how is it gunna run for 50k miles the way it seems to me is that they got some twinscrews slapped them together to work for a min and got 5 people to buy a kit so they could have some money for R&D because if you read other threads on the twinscrew there is always something coming up and always waiting for something you figured since they have sold 5 kits that they would have enough R&D money to get a kit flowing better and why have they never consulted a professional like this poor feller who has lost MONEY, TIME, AND A LOT OF STRESS.

The point is that they should of never sold the kits without having 1 kit completly tested and working properly. Why do you need 5 test vehicles there should of been 1 and 1 only.

This is my opinion on the situation please dont take this as bashing.

makes me wonder if they didnt have the 4 grand in hand to refund him.. either way he should of got his money back.. or at least fixed the car and gave him the blower at half the price for the length of the car not in use do to the motor being hurt.. i hope all goes well.

makes me wonder if they didnt have the 4 grand in hand to refund him.. either way he should of got his money back.. or at least fixed the car and gave him the blower at half the price for the length of the car not in use do to the motor being hurt.. i hope all goes well.

At this point he should get a full refund plus the cash for all the stuff that went wrong with his car. This guy has been paitent for a long time. And it seems that rebel wants to keep giving him something besides a refund so your probably right they dont have the cash to give him. But once he files a claim through pay pal then he should be good for the kit but lost for all the other parts that were messed up

Wow! Hmmm.... Let me get all my details together and I'll be back for my official post to this.

Better hurry before it gets locked

Here are my thoughts, opinions, and personal experiences on this whole ordeal...

1. I went into talks about fabricating and producing the twinscrew kit with Jim back in the October/November 2006 time frame when he worked at TAG Racecraft.

2. Jim left TAG Racecraft because of the shady dealings they were doing. In fact all of the original payments were sent to TAG Racecraft and I have proof as my Paypal account reflects the initial $1500 deposit I sent on 15 Dec 2006. Jim ordered the blowers from Lysholm with the initial deposits. Guess what happened if you paid full price for the kit upfront, the owner of TAG Racecraft took and spent it all and dumped the kit completely, so Jim was left with just the blowers. I have talked with Mase, Jim, and the shady freaking owner of TAG Racecraft personally.

3. Jim and Mase not wanting to screw everyone over like the owner of TAG Racecraft did went and started the now known Rebel Auto Worxs company we have and pressed on with the R&D of the kit. Call Mase and ask him how much he is into these kits for as now all the money for the initial parts machining, testing, and whatnot came out of his own pocket and Jim's as well. Thus, the reason why for a refund to happen it would be like taking even more money from these guys who didn't even have it in the first place!

4. After the kit was finished being made, it was tested on RG4's car for about 3 weeks and then sent to me for final testing and tuning. They made 284whp on a part tuned dyno pull that was not even run out past like 5600rpms if I remember correctly. The reason being is that I was the only one with a clutch capable of harnessing the power.

5. Once I received the kit, I installed it and had some minor issues with a vacuum line I hooked up wrong. I recommended that the instructions be changed to clearly reflect proper routing of the vacuum lines. I also recommended a change for a few other minor things in the instructions. After fixing that minor issue, BAM I had 24psi of boost at my disposal!

6. Upon driving the car for a bit I found that the hose for the brake booster received too much vacuum and was actually pulling down the brake pedal causing the brakes to come on. I did a quick fix for my kit and reported it immediately to Jim and Mase. BoomInIt's kit he received was quite different from mine and reflected the change on the blower’s intake piece. This was done really quick considering he was pushing for his kit for NOPI just like Ralliartist was as well. I was also prepping my car for the NOPI Nationals in Atlanta as well, so I feel their pain on that.

7. After spending a week straight of data logging and tuning my car everyday after work and even on my lunch breaks, I finally got it to the point where I could take it to a dyno for final tuning. On the dyno my first pull laid down 200whp! I continued on getting the A/F ratios straight. After looking at the timing table finally and adding 2* of timing across a large section of it, I laid down 272whp! A huge improvement over my 238whp with my 2.6" pulley on the M62 with all my mods fully tuned. (The Mustang dyno I go to reads really low and we can go into that discussion on another thread if you want.) After some more tweaking, I decided it was time to try spraying some methanol/water mix. When I did the meth kits check valve self destructed and dumped 1-1.5 quarts of meth into the engine on one dyno pull! I luckily didn't break anything else somehow from it. I could continue on tuning though as it caused a huge vacuum leak as I tapped it into the manifold adapter plate and there was no longer a positive block from the check valve preventing air from getting sucked in.

8. I went home and undid my methanol kit and plugged the hole for the nozzle with a NPT plug. I also noticed there was a drip of oil near the snout seal, but I thought it was from me filling the blower as I spilt just a bit since the hole is so small. I prepared for a class the military was sending me on in Florida, and packed up the Cobalt. I left Charleston, SC and made it to Savannah, GA when all of the sudden I smelled some smoke and pulled the car over. I popped the hood to find the seal blew and oil was everywhere. I had my tools, so I pulled the blower off while waiting for my friend to drive from Charleston with his car trailer and truck to come pick it up with my girlfriend following behind in my truck so I could press on with the trip to Florida for my class. The blower was locked together and toasted. I called Mase and left a message and he got back to me later that day as it was Sunday. We discussed the matter and a new blower was ordered shortly thereafter free of charge to me. My blower was sent to PSE Superchargers for inspection as they are an authorized dealer for Lysholm and come to find out my blower was one in a bad batch that was sent out as the Flying Miata kit uses the same blower and they were having issues too.

9. Mase and Jim redesigned the snout and made all the changes I suggested for the kit. This is when Ralliartist and BoomInIt received their kits considering the push for the NOPI Nationals. They obviously had the same oil issue with the kit, but were not nearly as bad off as myself because I had to sell my old blower to pay for the new blower due to the transmission I had to replace right before getting the kit. So my car sat in my driveway from mid August until mid December without a blower. Mase knowing this offered up his stock supercharger from his car to get me running again so the car could be moved around and driven while I am currently deployed. I received it and order another 2.6" pulley and was back in business for a week or so before I deployed to the desert right before Christmas and I am currently at until June/July time frame.

10. Mase had to replace his own engine in his redline due it being blown in conjunction with another project meanwhile trying to take his finals for college, so he could graduate. Once he got that done he tested the newest snout and found its building pressure inside the oil housing somehow blowing out the seal and causing the leak. He is currently working with PSE Superchargers on the snout design and using an oil feed and drain kit (similar to a turbo kits) as well. He hopes to have the issue resolved soon as he refuses to let send the kits back without them running 110% reliably for daily driving/abuse! I cannot blame him for this either.

11. Sorry for the long speal, but those are indeed the facts of this whole endeavor and where I stand. I feel the guys at Rebel are trying their best and working diligently at it trying to make this kit happen. Personally from talking with Mase, I can tell that he takes this kit to heart and refuses admit failure and give up. You just don't find any companies these days willing to go where Rebel has.

12. If you plan on never buying anything from Rebel again, then so be it. I do however think that they should be given a chance to prove themselves here and make good on the kit. This takes time however, and I can honestly say that I've been the most patient and understanding here. I will contact Mase and Jim and give details/updates when given them. I'm out!

I think Jonel should grow some balls and protect us. There's no excuse for protecting people who don't take care of their customers. This is like teachers and tenure. If they're good, they don't need to be protected. I'm sure all of the reliable vendors on this site wouldn't care if mods allowed people to bring rational, polite complaints to their attention on here...
Assuming they have made contact via a less public medium first.
...snip... I have an idea, perhaps we should give our vendors a feedback system like eBay. Not really bashing them but at the same time allows people to record what kind of experience they've had. Sort of a heads up thing.
This concept has absolutely got my support!
I trust it would tell good stories as well as not-so-good.

A good lesson for everyone - never buy a brand new product.
That's possibly a little harsh, and unrealistic.
If no-one ever bought a new product from this day forward, progress ceases ... totally.
As a designer & manufacturer, we try and think of everything ... hence the FMEA process, durability testing, pre-release programs etc. Sometimes (rarely), an unknown or unpredicted issue comes up during service that needs attention. The key is communication ... open and honest with a common goal. I sincerely believe that all designs can be improved upon ... accepting constructive criticism is vital to development.

I feel genuine sadness for all involved in this case ... I am sure everyone had good intentions and it has now gone ugly. No-one benefits from the result, but I do support the concept of an "open" vendors feedback system ... assuming the participants can be mature and honest - not personal or vindictive. It should not be used as a "venting" platform, but as a method of rating customer satisfaction.

wow thanks for posting this, and i hope everything works out for you

Here are my thoughts, opinions, and personal experiences on this whole ordeal...

1. I went into talks about fabricating and producing the twinscrew kit with Jim back in the October/November 2006 time frame when he worked at TAG Racecraft.

2. Jim left TAG Racecraft because of the shady dealings they were doing. In fact all of the original payments were sent to TAG Racecraft and I have proof as my Paypal account reflects the initial $1500 deposit I sent on 15 Dec 2006. Jim ordered the blowers from Lysholm with the initial deposits. Guess what happened if you paid full price for the kit upfront, the owner of TAG Racecraft took and spent it all and dumped the kit completely, so Jim was left with just the blowers. I have talked with Mase, Jim, and the shady freaking owner of TAG Racecraft personally.

3. Jim and Mase not wanting to screw everyone over like the owner of TAG Racecraft did went and started the now known Rebel Auto Worxs company we have and pressed on with the R&D of the kit. Call Mase and ask him how much he is into these kits for as now all the money for the initial parts machining, testing, and whatnot came out of his own pocket and Jim's as well. Thus, the reason why for a refund to happen it would be like taking even more money from these guys who didn't even have it in the first place!

4. After the kit was finished being made, it was tested on RG4's car for about 3 weeks and then sent to me for final testing and tuning. They made 284whp on a part tuned dyno pull that was not even run out past like 5600rpms if I remember correctly. The reason being is that I was the only one with a clutch capable of harnessing the power.

5. Once I received the kit, I installed it and had some minor issues with a vacuum line I hooked up wrong. I recommended that the instructions be changed to clearly reflect proper routing of the vacuum lines. I also recommended a change for a few other minor things in the instructions. After fixing that minor issue, BAM I had 24psi of boost at my disposal!

6. Upon driving the car for a bit I found that the hose for the brake booster received too much vacuum and was actually pulling down the brake pedal causing the brakes to come on. I did a quick fix for my kit and reported it immediately to Jim and Mase. BoomInIt's kit he received was quite different from mine and reflected the change on the blower’s intake piece. This was done really quick considering he was pushing for his kit for NOPI just like Ralliartist was as well. I was also prepping my car for the NOPI Nationals in Atlanta as well, so I feel their pain on that.

7. After spending a week straight of data logging and tuning my car everyday after work and even on my lunch breaks, I finally got it to the point where I could take it to a dyno for final tuning. On the dyno my first pull laid down 200whp! I continued on getting the A/F ratios straight. After looking at the timing table finally and adding 2* of timing across a large section of it, I laid down 272whp! A huge improvement over my 238whp with my 2.6" pulley on the M62 with all my mods fully tuned. (The Mustang dyno I go to reads really low and we can go into that discussion on another thread if you want.) After some more tweaking, I decided it was time to try spraying some methanol/water mix. When I did the meth kits check valve self destructed and dumped 1-1.5 quarts of meth into the engine on one dyno pull! I luckily didn't break anything else somehow from it. I could continue on tuning though as it caused a huge vacuum leak as I tapped it into the manifold adapter plate and there was no longer a positive block from the check valve preventing air from getting sucked in.

8. I went home and undid my methanol kit and plugged the hole for the nozzle with a NPT plug. I also noticed there was a drip of oil near the snout seal, but I thought it was from me filling the blower as I spilt just a bit since the hole is so small. I prepared for a class the military was sending me on in Florida, and packed up the Cobalt. I left Charleston, SC and made it to Savannah, GA when all of the sudden I smelled some smoke and pulled the car over. I popped the hood to find the seal blew and oil was everywhere. I had my tools, so I pulled the blower off while waiting for my friend to drive from Charleston with his car trailer and truck to come pick it up with my girlfriend following behind in my truck so I could press on with the trip to Florida for my class. The blower was locked together and toasted. I called Mase and left a message and he got back to me later that day as it was Sunday. We discussed the matter and a new blower was ordered shortly thereafter free of charge to me. My blower was sent to PSE Superchargers for inspection as they are an authorized dealer for Lysholm and come to find out my blower was one in a bad batch that was sent out as the Flying Miata kit uses the same blower and they were having issues too.

9. Mase and Jim redesigned the snout and made all the changes I suggested for the kit. This is when Ralliartist and BoomInIt received their kits considering the push for the NOPI Nationals. They obviously had the same oil issue with the kit, but were not nearly as bad off as myself because I had to sell my old blower to pay for the new blower due to the transmission I had to replace right before getting the kit. So my car sat in my driveway from mid August until mid December without a blower. Mase knowing this offered up his stock supercharger from his car to get me running again so the car could be moved around and driven while I am currently deployed. I received it and order another 2.6" pulley and was back in business for a week or so before I deployed to the desert right before Christmas and I am currently at until June/July time frame.

10. Mase had to replace his own engine in his redline due it being blown in conjunction with another project meanwhile trying to take his finals for college, so he could graduate. Once he got that done he tested the newest snout and found its building pressure inside the oil housing somehow blowing out the seal and causing the leak. He is currently working with PSE Superchargers on the snout design and using an oil feed and drain kit (similar to a turbo kits) as well. He hopes to have the issue resolved soon as he refuses to let send the kits back without them running 110% reliably for daily driving/abuse! I cannot blame him for this either.

11. Sorry for the long speal, but those are indeed the facts of this whole endeavor and where I stand. I feel the guys at Rebel are trying their best and working diligently at it trying to make this kit happen. Personally from talking with Mase, I can tell that he takes this kit to heart and refuses admit failure and give up. You just don't find any companies these days willing to go where Rebel has.

12. If you plan on never buying anything from Rebel again, then so be it. I do however think that they should be given a chance to prove themselves here and make good on the kit. This takes time however, and I can honestly say that I've been the most patient and understanding here. I will contact Mase and Jim and give details/updates when given them. I'm out!

QFT:twothumbs

JRelly, excuse my ingnorance but what does QFT mean? ;)

quote for truth

Assuming they have made contact via a less public medium first.

I completely agree.

also IBTL. I'm glad my wife talked me out of sending him the money.

All these reasons (excuses IMO) are all well and good.

but it does not change the fact, that NONE of that, is a customers responsibility.

not a single little bit.

All these reasons (excuses IMO) are all well and good.

but it does not change the fact, that NONE of that, is a customers responsibility.

not a single little bit.




Correct :), their personal issues have nothing to do with the fact they said the kit was going to be finished by a specific date and then surpassed that date by a year.
Everyone has their own things going on, an to say one persons is more important than anothers is rediculous.
I lost EVERYTHING in hurricane katrina except the cobalt because I evacuated with it. Then I'm purchasing this kit, and this happens.By the way I'm graduating college too and have my own business, so I could care less what personal issues they have.
Business is business, they offered me a working product they can not and did not provide.
A customer should never have to track a business down for an already paid for product.
Not for updates,shipping or anything they have my number and email they could have done something about this.If they were trying to smooth things over how come they still havent sent me the rest of the damage money that their defective kit caused to my car!


Here's my hood for pity points. LOL

http://i15.photobucket.com/albums/a386/melissaco2003/122905_267_full.jpg

This is why I do not buy a product that has not been tested and proven. I don't care what kind of promises they give.

************************HERES THE SIMPLE FACTS*****************************

1. the product is experimental, innitially that asked for deposits to see if there was interest. You took the chance YOURSELF in paying for the product.

2. Stuff like this takes time, its all custom fab stuff, and not being a fan of mase what so ever, i still understand the time and effort and learning he had to endure and put into the project.

3. YOU PUSHED THEM. Telling them how displeased you were, and if you didnt have it for xx day you would do XXXXX. Obviously at this point you made them hurry, trying to fulfill your wishes. The product wasnt 100% ready, not that u cared at the time.

4. You arent the only one, infact, 2k5 has been through similar, but instead of complaining, thinking hes so effing important, that everyone stop and listen, he offered his help, trying to make the product as good as it could be, WITH THE CREATORS. He understands the complexities of the kit, and how innovative it is. Obviously there will be some issues. Reading through the emails, you can CLEARLY see they didnt feel 100% sending you what they had, not that they were trying to withhold the money, but that they were making sure it was perfected before sending u want you had paid. its too bad you couldnt wait.

5. Am i the only one, or did anyone else see the video of the oil going everywhere, and of them ALLOWING IT TOO? youd think for someone wanting money for stuff they claim the kit affected, wouldnt show video proof of it being his own doing. You could have turned the car off at the first sign, instead of making a blockbuster lenght film about it.

6. ITS A CAR. SHIT HAPPENS. GET OVER IT. if you came into the tuner world thinking it was all easy and simple... go back to driving a b16 with a ractive exhaust, please. Give it time, they have invested way too much time to not perfect the system now... and to think, youll be one of the first to run it.



i believe when the first 5 supercharger deposits were taking, rebel clearly outlined it would take time, RESEARCH AND DEVELOPMENT, and many other factors in this project.

boom knew exactly what his money was going towards. r&d was the name, and he was up for it.

I completely agree. This is a brand new product and a major product at that, and it is going to take time to make it work 100% without any flaws. As was already said, it was well known that Rebel needed to do R&D with this product and those who put money down were well aware of it.

It is ALWAYS a risk when you buy a new product that has never been used before, and that has to be remembered when trying out these new products. The first few customers should be keeping very good contact with Rebel giving them all the details of what problems were found, and I am sure that Rebel would have been more then willing to help the customer out.

At the same time, Rebel should have been a little more proactive when the customer came to them with a problem. I do understand that they were busy with other products, but these are customers with a car that they need to run to get around with. The customer should have been the #1 priority instead of making them wait.

Especially for the premium customers who also pay for our memberships,,,

I understand wanting to protect your investors from unfounded bashing. But legitimate cases such as this need to have a venue for exposure. Possibly having a section that requires thread approval, i.e. the how-to section would remedy this

Especially for the premium customers who also pay for our memberships,,,

I understand wanting to protect your investors from unfounded bashing. But legitimate cases such as this need to have a venue for exposure. Possibly having a section that requires thread approval, i.e. the how-to section would remedy this

Agreed. We need to have a place to be able to vent. But at the same time we have to be mature about our vents and not be "F**K this and F**K that..."

WOW, after reading 2K5SS/SC's long post, I just have to say that I never put my money in on this kit and I never recieved a kit as I was waiting for other people to post positive results after seeing his "not so great" dyno. But I'm not buying the twinscrew at all anymore.

TVS FTW! thanks Harrop!

That is part of what I don't like with companies. I work six or seven days a week a lot. I still check my e-mail daily and get online to update any conversations. I even take my cell phone everywhere incase someone wants to call me when I'm out or off work. I wish there was a higher standard for communication. Some companies put the business second and personal life first. It shouldn't be that way. Still, most people just don't care that much, so it is commonly accepted. That is what I love about some companies too. We are open 7 days a week 13.5 hours a day. Half of the places out there are 5 or less days and barely 8 hour days. After working so hard in my own life dealing with other businesses sometimes can be annoying.

Why that annoys me is I'm on here defending them after that. They still haven't showed up to chime in on anything. I'm even half tempted to give the guy some money and I'm not directly involved. The point being there that effort and time spent brings care on both sides.

Why that annoys me is I'm on here defending them after that. They still haven't showed up to chime in on anything. I'm even half tempted to give the guy some money and I'm not directly involved.

This is what really causes ppl to escalate these things. Regardless of product or company size, cust service is paramount

I'm not agreeing or defending Rebel but for someone that is so worried about their car being damaged why the hell would you allow all that oil from the SC to dump in your engine compartment? I know it add's to dramatic effect but thats kind of idiotic .

I'm not agreeing or defending Rebel but for someone that is so worried about their car being damaged why the hell would you allow all that oil from the SC to dump in your engine compartment? I know it add's to dramatic effect but thats kind of idiotic .



Oil had already been poured and slung all over my engine bay, it also burnt a severe gash into my hood blanket amoung causing other damages. When things like this occur it always helps to have video of it to help prove what exactly caused the damages.

I'm not agreeing or defending Rebel but for someone that is so worried about their car being damaged why the hell would you allow all that oil from the SC to dump in your engine compartment? I know it add's to dramatic effect but thats kind of idiotic .

Yes what was he thinking putting oil where it is supposed to be :poke:

the damage had been done already, he was just documenting it,,, you know the adage, a whole picture is worth a thousand words??? A video allows for everyone to comprehend what exactly is occuring

I wouldn't be surprised if they decide to just ditch the project. IMO it is doomed when Harrop releases their TVS. Why pay almost twice as much for a largely inferior product. They won't sell.

I am also willing to bet the only reason they won't give a refund is because they probably don't have more than 1K to their "companies" name.

I trust Harrop a lot more as they are a proven company that works for a lot of OE companies. Not to mention they actually have a building, phone number, and address. (Go figure)

Sorry you had such a bad experience, I hope others can learn from it.

One reason we don't allow threads like these is because they are instantly filled with hearsay and bullshit. Welcome to the Internet, be careful.


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