Exclusive TWINSCREW Experience!
Senior Member
Joined: 11-13-05
Posts: 7,548
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From: Pittsburgh/Norfolk
not to thread jack but wes are you guys going bowling tonight? /thread jack
any who i am a big beliver in customer satisfaction, if the product didnt perform as promised/expected i would want to be able to return it less a restocking fee
any who i am a big beliver in customer satisfaction, if the product didnt perform as promised/expected i would want to be able to return it less a restocking fee
Thread Starter
Member
Joined: 07-24-05
Posts: 387
Likes: 0
From: new orleans
I can't believe this crap. I am dealing with rebel now and this doesn't even effect my view of them like you would think.
1) They are completely upfront about testing of products and production. Everything they make is put right out there as a test product that you are funding development. It is part of a process and that is not hidden from anyone. A normal customer should expect that. It is part of working on cars. We try stuff out and make mistakes until it works.
2) You clearly rushed them into giving you a kit they knew wasn't working. Everything you show supports that more. They warned you indirectly that it wasn't ready to come out and you kept pushing. You got what you asked for.
3) Your experience does matter and I'm personally glad that you shared it; however, this is clearly vendor bashing. You even threatened them in your e-mail. Your sole intent as you said yourself was to ruin thier reputation because you were angry.
Some vendors are bad, but with the rest of you... you need to stop blaming people developing products for us to use. If you don't want to help test something, wait until it is in full production. If you don't know, now you do. Rebel takes money so they can work on stuff, not so they can give you mass produced ready to go parts. I have never had a problem understanding that. Even at that though, if you did question this stuff why not ask up front? I do not start dealing with someone until I have all of this in writing and promised. They clearly seem to have never misled or lied to you about any of the process. This kind of stuff taken the wrong way has the potential to hurt the rest of us, so it is a very fine line to proceed with negative talk.
1) They are completely upfront about testing of products and production. Everything they make is put right out there as a test product that you are funding development. It is part of a process and that is not hidden from anyone. A normal customer should expect that. It is part of working on cars. We try stuff out and make mistakes until it works.
2) You clearly rushed them into giving you a kit they knew wasn't working. Everything you show supports that more. They warned you indirectly that it wasn't ready to come out and you kept pushing. You got what you asked for.
3) Your experience does matter and I'm personally glad that you shared it; however, this is clearly vendor bashing. You even threatened them in your e-mail. Your sole intent as you said yourself was to ruin thier reputation because you were angry.
Some vendors are bad, but with the rest of you... you need to stop blaming people developing products for us to use. If you don't want to help test something, wait until it is in full production. If you don't know, now you do. Rebel takes money so they can work on stuff, not so they can give you mass produced ready to go parts. I have never had a problem understanding that. Even at that though, if you did question this stuff why not ask up front? I do not start dealing with someone until I have all of this in writing and promised. They clearly seem to have never misled or lied to you about any of the process. This kind of stuff taken the wrong way has the potential to hurt the rest of us, so it is a very fine line to proceed with negative talk.
I guess you missed the fact that everythings clearly dated, and when I asked him to send it early he declined and said he would send it when ALL the kinks were worked out.
AFTER that he sent me an email saying they worked all the issues out and everything was good to go and sent me a defective kit.
Which we all know is defective, because still to this day THEY CAN NOT PROVIDE A WORKING KIT.
Senior Member
Joined: 08-19-05
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From: Horseheads, NY
Senior Member
Joined: 05-09-06
Posts: 942
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From: Harrisburg, PA
Wow man, sorry to hear that.. i couldnt even image the frustration your going through.. Id be bald right now after going through that. Make sure you have a million pictures of every angle of the blower, inside and out.. Sorry to hear about that, I hope everything works out for the better.
Senior Member
Joined: 09-15-06
Posts: 589
Likes: 1
From: Slippery Rock, PA
I guess you missed the fact that everythings clearly dated, and when I asked him to send it early he declined and said he would send it when ALL the kinks were worked out.
AFTER that he sent me an email saying they worked all the issues out and everything was good to go and sent me a defective kit.
Which we all know is defective, because still to this day THEY CAN NOT PROVIDE A WORKING KIT.
AFTER that he sent me an email saying they worked all the issues out and everything was good to go and sent me a defective kit.
Which we all know is defective, because still to this day THEY CAN NOT PROVIDE A WORKING KIT.
Not only this, but knowing the kit was untested and not working, you should have been careful with it and not pushed anything until you knew it would be stable. You are telling me it just instantly did all this damage when installed? You didn't drive it around at all?
Again, nothing against you. I respect your points. I just feel it my duty to keep both sides here and not let the vendor go unheard since most are bashing. I feel you showed your points fairly well, but it will bring with it a lot of straight out bashing from others if no other points arise.
Senior Member
Joined: 12-15-05
Posts: 6,216
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From: Orlando, FL
^^ regardless of what a customer requests, it is the responsibility of the business to produce quality products. period.
I feel there should be no reason that this has gone on for so long. This is NOT rocket science.
I feel there should be no reason that this has gone on for so long. This is NOT rocket science.
Senior Member
Joined: 11-13-05
Posts: 7,548
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From: Pittsburgh/Norfolk
I know tein wont sell you the prototypes they test on your vehicle...they take it off and do other stuff with it before they offer it for sale, then you get your parts/discount
Senior Member
Joined: 09-15-06
Posts: 589
Likes: 1
From: Slippery Rock, PA
So, you are saying you buy a car and expect to never go in for service? I had to have mine fixed twice under warranty so far. We don't start saying chevy sucks because they release cars that need some work still. We just let them honor the waranty and fix the problems. That is exactly what these guys were trying to do. Plus, this wasn't even in full production, so you can't expect anywhere near as much quality upfront without more work and testing, which was included for free over time.
Senior Member
Joined: 12-15-05
Posts: 6,216
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From: Orlando, FL
So, you are saying you buy a car and expect to never go in for service? I had to have mine fixed twice under warranty so far. We don't start saying chevy sucks because they release cars that need some work still. We just let them honor the waranty and fix the problems. That is exactly what these guys were trying to do. Plus, this wasn't even in full production, so you can't expect anywhere near as much quality upfront without more work and testing, which was included for free over time.
The technology and development involved in this is minimal. ****, I could do this myself quicker than they have.
not to mention, your vehicle has been tested and retested, crashed, destroyed, and everything inbetween. Warranties are there for the fact that naturally, when you have thousands of parts coming together, something might be defective. NOT FROM lack of research and development.
Senior Member
Joined: 03-13-07
Posts: 1,731
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From: Iowa
well, good read, and keep us updated when stuff happens. I am going to try to not let this change my hopes of a great product. they still have not said they are through with testing them. I think this is a bad deal for everyone if they just quit. so i hope that is not whay comes of this...
Thread Starter
Member
Joined: 07-24-05
Posts: 387
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From: new orleans
So, you are saying you buy a car and expect to never go in for service? I had to have mine fixed twice under warranty so far. We don't start saying chevy sucks because they release cars that need some work still. We just let them honor the waranty and fix the problems. That is exactly what these guys were trying to do. Plus, this wasn't even in full production, so you can't expect anywhere near as much quality upfront without more work and testing, which was included for free over time.
I guess you'd like to see rebels return policy and conditions of use on the items they sell that I got screen shots from their website.
you should have been able to read that pretty quick, since its blank.
Senior Member
Joined: 09-15-06
Posts: 589
Likes: 1
From: Slippery Rock, PA
The point is that they honored everything they must as a business. This type of youthful vigilant outlook is exactly why I'm here. If you can make it work so much easier why aren't you pulling in the 4k to your pocket? You have had all this time and could have had the kit out working then right? Taking the business for yourself and made out ahead. Otherwise, they are all there is and I support their attempts unless they go beyond the limits of proper business.
Last edited by liolixli; Jan 19, 2008 at 07:45 PM.
Banned
Joined: 01-28-06
Posts: 890
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From: Depew, NY
This is clearly vendor bashing. From the sounds of your messages you were just pushing them to send you the product. Instead of going into some long speech, I'll just say a couple of simple things. All new products have problems. Research and development takes time. Seems like you weren't happy with either of those statements. Being first isn't always the best. Instead of trying to blame just the company, you need to blame yourself for half of this mess.
Grow up.
Grow up.
Senior Member
Joined: 08-19-05
Posts: 3,018
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From: Horseheads, NY
ok i just read the first ten words, so im going to say this. DO NOT EVER COMPARE a vehicle with thousands of parts to a supercharger swap. fool.
The technology and development involved in this is minimal. ****, I could do this myself quicker than they have.
not to mention, your vehicle has been tested and retested, crashed, destroyed, and everything inbetween. Warranties are there for the fact that naturally, when you have thousands of parts coming together, something might be defective. NOT FROM lack of research and development.
The technology and development involved in this is minimal. ****, I could do this myself quicker than they have.
not to mention, your vehicle has been tested and retested, crashed, destroyed, and everything inbetween. Warranties are there for the fact that naturally, when you have thousands of parts coming together, something might be defective. NOT FROM lack of research and development.
The Stig
Joined: 05-11-05
Posts: 6,484
Likes: 1
From: New York
A company is not protected by this site if it is apparent that they are ripping off customers. They are protected from unsupported slander however.
I'll allow this to stay open because (so far) I find it fair and objective, but it might be disputed by Jonel or another mod in the future. If it takes a bad turn it'll be closed.
All I can say is buyer beware.
I'll allow this to stay open because (so far) I find it fair and objective, but it might be disputed by Jonel or another mod in the future. If it takes a bad turn it'll be closed.
All I can say is buyer beware.
Senior Member
Joined: 12-15-05
Posts: 6,216
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From: Orlando, FL
I have no interest in how long it takes or what effort would be involved. The point is you said any business "fool," as you say. You need to watch who you try to talk with boy, since you lack the ability to talk that way with me and come across looking smart.
The point is that they honored everything they must as a business. This type of youthful vigilant outlook is exactly why I'm here. If you can make it work so much easier why aren't you pulling in the 4k to your pocket. You have had all this time and could have had the kit out working then right? Taking the business for yourself and made out ahead. Otherwise, they are all there is and I support thier attempts unless they go beyond the limits of proper business.
The point is that they honored everything they must as a business. This type of youthful vigilant outlook is exactly why I'm here. If you can make it work so much easier why aren't you pulling in the 4k to your pocket. You have had all this time and could have had the kit out working then right? Taking the business for yourself and made out ahead. Otherwise, they are all there is and I support thier attempts unless they go beyond the limits of proper business.
And im not going to do this because it is an inferior supercharger, and a large waste of money. But just let me continue my corporate accounting degree.
A business that acts like them is doomed to fail, PERIOD. They can lick the OP's ***** for all I care and call it warranty work, point being, you DO NOT SHIP PRODUCTS that you feel can give you a bad rep. Regardless of what a customer wants. If that customer requests their money back, you do that. PERIOD. You DO NOT send them an undeveloped item.
Senior Member
Joined: 03-07-06
Posts: 7,224
Likes: 1
From: west virginia
I have no interest in how long it takes or what effort would be involved. The point is you said any business "fool," as you say. You need to watch who you try to talk with boy, since you lack the ability to talk that way with me and come across looking smart.
The point is that they honored everything they must as a business. This type of youthful vigilant outlook is exactly why I'm here. If you can make it work so much easier why aren't you pulling in the 4k to your pocket. You have had all this time and could have had the kit out working then right? Taking the business for yourself and made out ahead. Otherwise, they are all there is and I support thier attempts unless they go beyond the limits of proper business.
The point is that they honored everything they must as a business. This type of youthful vigilant outlook is exactly why I'm here. If you can make it work so much easier why aren't you pulling in the 4k to your pocket. You have had all this time and could have had the kit out working then right? Taking the business for yourself and made out ahead. Otherwise, they are all there is and I support thier attempts unless they go beyond the limits of proper business.
