I paid for an overnight delivery and it didn't arrive until 5 days later. They would not refund me nor get the money back from UPS. That was not my fault and I just got billed back on my credit card when I denied the charge 3 months ago. Not good business, customer service, and Still 3 months later is trying to charge me for an overnight paypal that was not recieved overnight. I will no longer do business with them and have reported them to the BBB. Buyers Beware. I would definetely look elsewhere if you are looking for a part because their website does not even tell you if an item is in stock or not. I had to make 3 different appointments with my installer because of this fiasco. Oh and that Overnight charge they are still billing me for and I have to wait to take out another claim against them because of their bad business. I am sorry but if I pay for overnight shipping on top of regular shipping and get it in 5 days because of UPS'S mistake, that is not my fault and a Good business would see that and take it up with the Shipping service and not the customer, right Josh? Oh and did I mention their main Phone line is to a cell phone that has a full mailbox? Either way everyone, I just don't want this to happen to you.

Josh

 

you do realize your order does take time to be processed..when it was shipped was it shipped over night?
you need to understand that things do take time....cause chances are you ordered something that is not kepted instock inhouse

 

we it could have been 2 days than not 5

 

I am sure that there is a reason for this. Did you send them a pm?

 

Another moron...OTTP best vendor here besides hahn and TTR. He prob ordered on a friday...didnt get processed till monday...then shipped tuesday and got wednesday... Prob doesnt understand saterday and sunday are not business days either and i bet he is still in HS!


OTTP FTW

 

TRUTH

 

i worked for fedex and he aint lieing hahahahaha

 

Josh,

Your order was for a tvs1320 order number 718. You paid for overnight shipping on a item that was not in stock world wide. We are the only vendor to stock the tvs, we actually bought there entire inventory plus some. At the time you ordered those units were being shipped from australia.

You filed a claim back with ups for the overnight delivery which we had to take the hit on even after refunding your card and down grading it to ground shipping cost, but we still sent it second day air.

As far as the tvs being in stock most users pm, email, call to find out if something is in stock especially a large purchase like that. Also the fact that you got this at 1750 tells me you had to have spoke to someone becuase regular pricing is 1850 plus shipping.

 

Pwnt!

 

^^^^ Exactly what I told the man in the other thread.

Sean, you guys are the #1 Vendor on here anyway.