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Not too happy with best buy

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Old Jan 5, 2008 | 07:23 PM
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From: Akron, Ohio
Angry Not too happy with best buy

(cliff notes at bottom) So I got a new pioneer head unit with ipod ready so i can hook up my ipod without using those damn things that u have to tune into a static station to listen to. I waited til this week to try and get it installed...i wasnt in a rush. So wed. comes along and I call the best buy in canton (15 minutes away) if they can install the unit on a 06 cobalt and i told them i needed everything from the deck to the ipod cable, they said yeah. So I go down there and right after I finish the paper work they said they dont have the deck instock. Keeping my anger in I told them thats cool and ill just call them in a couple days to see if they got anymore. So now comes today!!! This morning I call back and they still dont have one in stock. I said f it and i decide to call the best buy in Akron (20 minutes away). They said they had the deck and everything and I could bring it in whenever. So I take it there at 2 and get all the paper work and the guy says i need a am/fm antenna adapter. So I had to go to autozone to get one and bring it back. So finally when I think my new stereo will be installed I get a call just now saying that the wiring harness or whatever needed will cost an extra $130 dollars, which brings the total to $264 dollars, more then the actual pioneer unit ($200) itself. The idiot that iam I told them fine. I get a call back from them again no more then 2 minutes later. "Um we dont have the wiring harness in stock but we should get one in by tuesday" the biotch says. So now i have to go back up there and get my car back with the stock stereo in it. Should I be pissed and $264 seems around 100 dollars over priced.

Cliff notes: When to best buy once to get new stereo put in, didnt have the deck needed, call back today still dont have it, go to a different best buy, have to get am/fm adapter, while i think my stereo is just about done, get a call, wiring harness $130, get another call right after, wiring harness out of stock. Now i get my car back with stock unit.
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Old Jan 5, 2008 | 07:35 PM
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We have to use the 130 dollar interface, its part of our S.O.P. they do not want use messing with the data bus "which happens when you use the 20 dollar harness' and this time of year parts dissapear in a flash with ppl comming in and out of the bay none stop. I know it sucks, but notting is worse than having to call a customer back with bad news and possibly losing them for life
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Old Jan 5, 2008 | 07:39 PM
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why the **** would you take your car to best buy anyway? they SUCK! have a friend or a real audio shop do it if you cannot do it yourself, otherwise you are going to have shitty connections and rattles all over the place.
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Old Jan 5, 2008 | 11:06 PM
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Originally Posted by 2.4SlowassBalt
why the **** would you take your car to best buy anyway? they SUCK! have a friend or a real audio shop do it if you cannot do it yourself, otherwise you are going to have shitty connections and rattles all over the place.
so because i work at bestbuy im not an audio guy? Or a decent installer? I have yet to have a vehicle in over 3 years come back from the install itself, alway product malfunction. You sir should not generalize everyone who works there, car toys, circuit city, mom and pop shops..ect do there fair share of sh*tty work. So before you say they suck just remember i dont go around saying every 2.4 owner sucks
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Old Jan 5, 2008 | 11:13 PM
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you should have bought your **** from crutchfield.com...period
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Old Jan 5, 2008 | 11:17 PM
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I had taken my truck in to get an XM radio installed yesterday. I bought the Xpress RC (Color unit) and didn't trust to set it up in my 2008 Canyon. The installer was working on installing at the time a DVD Nav unit in an old Cadilliac for a young kid and he said I'll install yours right now since this will be a while (referring to the Cadilliac).

He had it all setup and installed within a half hour. Total cost was about $100 but $40 of it was labor and the rest was actual parts, I needed two adapters, FM adapter to allow to play over FM station and cancel the FM stream.

Works great and I'm happy with the install. Very clean install. Bestbuy has done a few installs for me in the past on car audio and they do great work for me. You just got a bunch of yo yos down there.

he hardwired it into my fuse box, fixed it so I didn't have wires everywhere and placed everything just how I wanted it.

BTW, This was at Best Buy.
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Old Jan 5, 2008 | 11:23 PM
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i install for best buy..and keep on complaining...seriously i hate these threads...ok when u bring it to a audio shop that is gonna **** up ur car and say oh yeah we are not going to cover that and have to try to sue them cuz they have no absolute coverage have fun with that...even if u brought it to the worst installer at a best buy and he messed up and hook in ur accy wire to a wrong fuse and fucked up the can bus in the car..umm best buy wud pay for all of that ****..stop complaining. **** happens..end of story.
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Old Jan 5, 2008 | 11:24 PM
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Originally Posted by iLLmaTic3s
i install for best buy..and keep on complaining...seriously i hate these threads...ok when u bring it to a audio shop that is gonna **** up ur car and say oh yeah we are not going to cover that and have to try to sue them cuz they have no absolute coverage have fun with that...even if u brought it to the worst installer at a best buy and he messed up and hook in ur accy wire to a wrong fuse and fucked up the can bus in the car..umm best buy wud pay for all of that ****..stop complaining. **** happens..end of story.
Word, but us bestbuy installers must suck huh?
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Old Jan 5, 2008 | 11:26 PM
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Originally Posted by slowbalt19
Word, but us bestbuy installers must suck huh?
No No, you guys did a great job for me yesterday. I've never had problems at best buy with all the different **** I had them hook up for me.

Best Buy for Car Audio for me.

Computers... eh, I do them myself for a living.
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Old Jan 5, 2008 | 11:30 PM
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ok best buy installers are MECP certified...most audio shop installers arent...i wudnt trust anyone who would touch my car that wasnt...well i only work on my car....ok im done with this thread..hahah
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Old Jan 5, 2008 | 11:34 PM
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I think it sucks that noone was able to tell you up front BEFORE you bought the stuff if you had to have special tuff to install it. I've been to Best Buy before and that doesn't really sound like them. Sounds to me like its a local problem.
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Old Jan 5, 2008 | 11:39 PM
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agreed!
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Old Jan 5, 2008 | 11:42 PM
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x2 agreed
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Old Jan 5, 2008 | 11:48 PM
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Originally Posted by Jackalope
I think it sucks that noone was able to tell you up front BEFORE you bought the stuff if you had to have special tuff to install it. I've been to Best Buy before and that doesn't really sound like them. Sounds to me like its a local problem.
dittio. i worked at circuit city. we went over everything , befor we took a car on, if it was somthing we wernt sure of , we would inform the comustmer first , we would inspect the car..i.e. take the car apart to see if would could install on it, only after we were sure would we take money(aside form the ins15 we would charge 20 bucks for 15min of labor).

it sucks that retale places like best buy and curcuit city get bad reps ..i will say iv had to fix a great deal of fucked up installs from both ends ,but they arent all bad.
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Old Jan 6, 2008 | 03:02 AM
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Originally Posted by slowbalt19
so because i work at bestbuy im not an audio guy? Or a decent installer? I have yet to have a vehicle in over 3 years come back from the install itself, alway product malfunction. You sir should not generalize everyone who works there, car toys, circuit city, mom and pop shops..ect do there fair share of sh*tty work. So before you say they suck just remember i dont go around saying every 2.4 owner sucks
i understand that other places do shitty work, but places like best buy and circuit city are notorious for shitty installations... just like jiffy lube is notorious for doing shitty mechanical work. therefore i would never recommend anyone (unless you know one of the installers) to take your car to best buy or circuit city to have a radio installed.
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Old Jan 6, 2008 | 04:56 AM
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Be it Best Buy, Future Shop, Circuit City or that local shop where the salesmen don't know **** and the installers treat you like a dog, your always going to an idiot or two mixed in with the bunch. Even that fat kid who used sit in the corner eating glue in school can take the course and god willing, get his ticket to install. Whats worse is thats its your car that they let him "cut his teeth" on.
The problem with the big companys, is we forget they are run by corporations, and with it comes the book, in which everything must be done by, there is no straying from the guidlines. Anyone who has installed even so much as a CD player knows that nothing goes as planned, and no two installs are the same.
Moral of the story, If you want it done right...do it yourself. Besides theres a certain pride that comes along with knowing you did this.(not to mention a hell of alot cheaper)
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Old Jan 6, 2008 | 05:05 AM
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well put and agreed^^
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Old Jan 6, 2008 | 09:19 PM
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Originally Posted by slowbalt19
We have to use the 130 dollar interface, its part of our S.O.P. they do not want use messing with the data bus "which happens when you use the 20 dollar harness' and this time of year parts dissapear in a flash with ppl comming in and out of the bay none stop. I know it sucks, but notting is worse than having to call a customer back with bad news and possibly losing them for life

Can you clarify how you are messing with the DATA BUS??? I have an 06 like the OP and have the "free" wiring harness from Crutchfield and do not have a problem at all in over a year that I have had it. Just wondering if I am messing something up!!

Art
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Old Jan 6, 2008 | 09:22 PM
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best buy sucks, everything is over-priced
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Old Jan 6, 2008 | 11:11 PM
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haha..best buy sucks..too funny. and circuit city will be out of business in about a year..wut does that say about best buy..ok nvm then.
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Old Jan 8, 2008 | 07:28 PM
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alright fellas late update... So i went back to get my car and I was cool with them and everything..just kept everything to myself. The reason why it was so much is because the balts wires are all connected behind the unit and i guess its a biotch to put everything back together with an aftermarket on. So I'm taking the pioneer back to best buy for a full refund and prolly just listening to data discs for now and using the money for an exhaust or stage 2
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Old Jan 8, 2008 | 07:30 PM
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Wow, I just thought it was a trend with the Best Buys down here. Seems like over the past couple years Best Buy has started turning to crap. I am to the point to where I like Circuit City more.
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Old Jan 8, 2008 | 08:21 PM
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haha circuit city...too funnny. i doubt they will be in business in a year...w/e this thread shud b closed..admin please close..lol hha
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Old Jan 8, 2008 | 09:20 PM
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Aren't they talking about the t harness to retain the D.I.C System which is not needed in the cobalts?They receive a GM Newsletter stating "ALL GM Models", however it's just the Malibus and Monte Carlos. I think all places try to sell the harness for profit and lack of information.
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Old Jan 9, 2008 | 12:32 AM
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I have an 07 ss/sc and I do need the harness. I've had Best Buy install some of my stuff. Never had problems just that I have 1 person that builds my boxes and wiring for the amps and subs. Best Buy doesnt suck just because they are a big box retailer. Some of my freinds worked at Best Buy doing car audio. just my 2 cents. But some shops and installers dont know about that 100 dollar harness unless previous experience. Only reason my radio is still stock.
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