last night i took my ss/sc into the dealer to get a routine maintenance check done.. (oil change/air filter/etc..)
annnndd once i got it back today, i start to drive off the lot and my clutch is loose as hell.


i flip a bitch and park it and say to the nearest old dude (expecting higher up in ranks or what not)

my clutch is wayyy looser then when i dropped it off
he got the dude who drove it out and said he had no idea what happened...

but tell me why my odometer had an extra 5 or 6 miles on it then why i left???

can i do something about this? they refuse to fix my clutch...

 

be calm about it, and talk to the lead service writer, and then the shop manager... key is, BE CALM

 

most deff. dont make a scene. there is no evidence other than your word, so they aren't obligated to fix it unless it is an issue. just be calm. maybe u have some air in your clutch line. does it feel spongy?

 

what dealership did you go to lol

 

Dealerships don't respect your stuff for ****. Especially if it's a sporty car, wouldn't surprise me if they were out joy riding it in. I've gotten mine back with my hurst shifter loose, they can't drive for **** and don't respect anything. I think what they did is couldn't find a gear so they twisted and shoved till it went in.

Especially when it comes to something as simple as an oil change -- DO NOT take it to a dealer. Some things you will have to take to them, but it's not worth it for something that is too easy to do on your own.

All you need to change your own oil:

>1.25" Socket
>wrench extension } these two are for the oil filter, you will need the extension to reach it.
>Oil drain pan
>6 quarts of Mobile 1
>New oil filter - whether you're at wal-mart or AutoZone, there is a book at the filter rack that will tell you which one you need.
>Owner's manual - tells you how to reset your oil life.

If you need a how-to, PM me. It really is too easy, I'm not mechanically inclined at all and I can do it in under 45 minutes. Probably takes about 20 minutes to half an hour. Once you purchasse what you don't have you will do yourself 2 favors:

1> It will be the cheapest oil change you've had on your cobalt. (If you don't have some of the equipment to do it, your first oil change will be a little more, but still cheaper than a dealer and your next oil change will be just the cost of oil and a filter -- about 40 bucks)
2> Your car won't be in the hands of inconsiderate morons.

 

Storys like that **** me off becouse some of us dealer techs acually respect peoples stuff.To bad we all get a bad rap for this

 

it's like that in every industry. kinda like my argument in the cop thread. people need to understand that when I or anyone else busts on a group of people, we're refering to the one's from our area. We have a lot of ignorant people where I'm from and some of them ended up as techs. I'm positive your all aren't bad, but I've seen one to many teenage little boys walking around my local dealership with their pants around their knees to care for them. And I've hopped in my car to my shifter being loose and my seat slanted back like so some wangster could drive it five feet from the garage to the parking lot. Seriously, why make yourself at home to only drive it that far? It's my car, not yours, so your comfort doesn't matter -- besides that's not how you drive a sports car, you have no control back there you ignorant tool. /rant. Anyway, sorry for generalizing it. Some of you guys are Ok. But it's not worth it for an oil change you can do by yourself in 30 minutes.

 

This one might be tricky to prove since there is no visual damage you can state wasn't there beforehand, but as others have said stay relaxed, pleaed your case, ask them where it went and WHY it went there. If the car was in for a service that didn't require it to leave the lot then that 6 miles (if you're 100% certain) is proof enough they were doing something with the vehicle they shouldn't have been.

I have never had a single problem with my vehicle after taking it to my dealer for service, oil changes or general maintenance, and I've likely talked to almost every single tech they have back in their shop. Nothing but respect for the vehicle and the customers that walk through the door. I know at least one of them owns an SS/SC and my car always goes in, gets what it needs done, gets a wash and is left parked waiting for me out front when I come by to pick it up .

I had an issue with my wheel balance after the snows were installed and I knew someone had taken it for a drive when I got back (my seat was cranked up through the roof ) but they told me it went out the highway to test the balance on the wheels (since I reported it at 95km/h and above) and they brought it back. Told me exactly where it went and the trip meter confirmed what they said.

As the poster said above, you get some techs who simply don't give a **** and it's too bad the group as a whole gets a bad rap when there are far more out there that DO respect it as someone else's investment and not some toy they can take out for a joy ride .

Permafried-

 

Sometimes on the paperwork when you first bring it in, they write down the mileage on the car. Check it out. You may be able to prove your mileage discrepancy right there.

 

when i took my ss in for warranty work they had me go out to the car and get the milage for them and then when i picked it up they told me how far and where they went and i also met the person working on the car and he showed me much respect and profesionalism so i have no complaints with the dealership. i told him about a noise when in boost and before he took the car out he asked my permission to floor it so he could hear what was going on with it. young guy but still very nice and was a pro. however the dealer i was going to before the new place the service manager was even a complete and total dick. i guess it all depends on what dealership you go to. if you ask around ou can find out about a dealerships rep. it helped me out and now i am happy again with my balt

 

Yeah a dealership put 6 miles on my car when they did the recall on the roof padding.

 

As said before, BE CALM.

You need to speak to the OWNER of this dealership in a very clear, calm, and concise manner. Emphasize to him that you're appalled at what happened, moreso by the lies the service techs are telling. Make it clear that you want the situation rectified.

If need be, send a letter to head office. A Nissan dealership fucked with my dad about a fix on his Altima, so he sent a letter to corporate. Within ONE HOUR they had a high-level manager on the phone assuring him they were going to fly someone in to help. He got a letter of apology signed by the president of Nissan Canada.

So like I said, BE CALM, but be assertive. Make it clear that they WILL fix this. The owner of the dealership will likely fear you'll badmouth him across town. Put it this way: if you steer ONE customer away from him, he's out more money in commission than if he just fixed the damn clutch.

 

I'll be making a thread identical to this in a few days, probably one about how they didn't fix my problem at all too.

 

**** that.

I would raise hell.

You know how many miles were on it when you brought it in, and now it has more miles, and it was in for a job in which didn't require the car to be driven more than a mile.

That's 2+2 right there.

 

What is raising hell going to do? Yelling and making a scene makes you look like a child and hurts your case rather than helping it. Rational, intelligent individuals (i.e. the type of person who will HELP you) respond well to others who act maturely. You think I'd go out of my way to help someone throwing a tantrum?

 

well i had my car in 4 times in the first month. They did everything as fast as they could to get me out. One time they ran out of rentals and the salesman was gonna pull a car off the lot to get me off the property. He's one of the top salesmen at my dealer and he makes sure the customer is always happy

 

thanks all for replying with some help, im heading back up today in a short while to ask the head service advisor if theres anything i can do about it.
but because i already drove the car home, i cant exactly prove that they put the 6 miles on my car. i guess whatever happens happens.

if it means i need to spend like 700$ to get my clutch fixed ill have to do it.

for one person above, the dealership is Power Chevrolet on 91st Ave. and Bell.

 

Okay then dude, that's cool. Don't ******* criticize me for the way I handle situation, especially the one being mentioned. You go ahead and get walked all over, because when a dealership doesn't respect my ****, that's like a huge "**** you", right to my face, and I will not stand for that bullshit. They shouldn't have to be told not to drive the car around on a god damn joyride. How the hell is that childish?.. Because someone morons I should be able to trust, mess with my car?.. So I bitch them out a little? Again, rational?.. I don't think taking a customers car out for pleasure is considered being rational to begin with you jackass.

Before you start unloading the bullshit, you should have considered the reason for what happened in the first place.

I believe the dealership being stupid comes before the customer being irrational with a complaint.

 

Did they write down the milage it came in and left in that's your proof right there and If I was working at a dealer and a sports car showed up I would have a hard time beating temptation not to drive it lol

 

lol yeah they took note of it when it came in.

if my car came into a dealer and i worked there, id wanna drive it too because of how smooth it sounds when it rolls up

 

personally, any time ive had to complain about something ive noticed being calm but serious is key. the dealership where my mom bought her car denied fixing her car under warranty. u could here them popping and clunking over every bump she hit. when they told her nothing was wrong with it i drove it down and talk to them. i just said "look. i may not be ase certified, but im not an idiot. this thing either needs balljoints or something else in the suspension replaced. u need to stop dicking around and fix it. or im walking out in that showroom and im telling everyone here how bad of an experience ive had here, and im starting with that guy (i pointed at the guy behind me)".

needles to say they fixed it right then and there no questions asked. ended up buying my ss/sc off them a few months after the fact. have not had a problem with them since

 

you know the funny thing is im a tech been doing it for a long time now. I had a guy bring me in a 2007 Z06 corvette not for service for tires and an alignment check. Well after i fought putting the tires on 20's in the rear he watched me fight with them get them on and then do his alignment. Normally our policy (Firestone) is to test drive all vehicles after and alignment to make sure it doesnt pull. well a car of this caliber I decided to pull it right up font for him. When i went to get out he said hey man you dont wanna take it for a ride? I said i would love to and he said **** the way you fought with those tires you deserve it let me know how those bridgestones hook! I was like hell yea. Got around the neighborhood Turned traction control off and romped it. Better than sex. Got back up font he thanked me and asked how they HOOKED lol

 

I'm not personally criticizing you, I'm criticizing the method of yelling in general. It simply won't get you as far. I'm not implying you let them "walk all over you", I'm proposing that you take the ******* apart in a calm manner. You can hit them a lot harder by taking a step back and approaching the situation in a calm, collected manner than you will by storming in screaming. I'd be just as furious as you or the OP.

Just the way I've always seen things. What you do is your choice, I just don't think it's the most effective way to getting your problems fixed.

 

i know up here, the dealership's record the mileage in and the mileage out for 2 reason's, to verify mileage for warranty and to track your service records correctly and reason 2 is so that if something like that happens where a road test was done when it did not require one the customer has some grounds to complain and possibly have things fixed. and yes being calm with a service manager will get you alot farther. my boss will usually bend over backwards and usually gets me to do most of the stuff to make sure a customer with a legit complaint leaves happy and will come back for further repairs. granted i'm only a lube tech and do mostly oil changes and tires. and yes i've had soo many really nice fast cars ranging from 700hp corvettes to old school muscle come through that i've really wanted to test drive but if it doesn't require one i don't. and the seat i usually don't touch but if the seat is so far forward that i can't safely drive it then yes i will move it back so i can atleast get it into the bay.

 

HAHA, yelling does a **** load.

When I bought my car, little things needed to be done that should have been done. Lucky my dad was with me and he just started going off on them about how some **** should be done when they are selling a car.

So I got a FREE extended warrenty and discount on my stage 2 install/kit. You don't want pissed costumers.