Well today i decided to use my day off from work and bring my car into the dealer. My 09 has just over 5k on it now and the rear brakes as well know, where almost metal to metal, weird. Anyway my appt was for 1pm and i show up at 10 till 1. Go in and check in with the writer and they ask if i was waiting. I reply yea i'll be here. She then shows me where the waiting room is and goes about her day. I watch as the tech brings my car in, dicks around with it in the shop for about another 20 mins or so and then goes on a road test with it. That takes him about 15 mins. About 25 mins after he comes back the writer comes in and tells me there's alot of modifications on the car and that she needed to send a "snap-shot" of my PCM to GM before they would cover my brakes under warranty. Since I'm still on the stock tune, i tell her to go ahead. That takes about another 20 mins. As i'm walking back through to the waiting room, cuz i was bored as hell in the dealer, she says everything checks out ok and GM is going to do a 1 time goodwill of my rear brakes. She then tells me that the tech is going to cut the rotors and put on some new pads. I say ok and go back to the waiting room. Time goes by and an hour and half later my car is done........Its now 4pm leaving the dealer and i just thought it was INSANE that it took that long to get a set of rear brakes done. I work for a toyota dealer and it doesn't take any longer then 1.5hrs to do a set of brakes. Needless to say I'll be calling the dealer back tomorrow to bitch throughly. Oh and top things off, the rear brakes were only one of the three concerns I brought my car there for. On the invoice it says that they couldn't find the rattle i was bitching about due to time........which is code for that they are lazy as f*ck. Anyway I'd just figured i'd vent a little and maybe find out from some others is this kinda bullshit is going on in all dealers, or just mine?

 

What does a tune have to do with rear brakes ? not like you were holding them to do burn outs and wore them out on a frontwheel drive car.. OH WAIT maybe you were doing burnouts in reverse..

 

That what i would have told them even if it was tuned. All of the parts on my car have NO effect on the premature wear of the rear brakes. Believe i was willing and ready to fight them if they tried to void it.

 

Is that where you bought the car from? I've noticed that the dealership that I bought my car from (Pat O'Brien) doesn't give a darn about the mods on my car. I've left my tune, catless DP and everything on to have them run CELs and replace the front O2 sensor and the EVAP purge solenoid. Most of the techs think it's pretty cool actually. The other 2 dealers I've gone to (Halleen and Serpentini) seem to be hesitant to do work on my car without prodding me with the 20 questions game. Not sure if it has anything to do with where I bought the car new from...just saying.

 

Take into consideration warranty is swallowed initially by the dealer, and then they are credited by the manufacturer. Tech needs to be paid, etc. Time is money. Having worked for a dealership, Toyota to be exact, I've seen this kind of stuff. It's a way to say "No warranty!" whenever they can.

Goodwill services... that's to make you feel special, like GM is doing you a favor. Realistically, you did them a favor, by buying one of their cars and making them one less car shy of being them being blown away by Hyundai or Ford.

Toyota paid out like 4 BILLION dollars with that whole gas pedal issue, paying out to people who owned like 1996 RAV4's that don't even have throttle by wire... A car manufacturer will most times do anything in their power to make you happy, even if the dealership doesn't.

Cutting a rotor, if you don't have to wait for the lathe, takes roughly 7-8 minutes. I never cut twice, as I don't really believe in cutting rotors in the first place. One slow cut, not fast and hacky like some technicians. Then slap in some pads and you're about 45 minutes total time actually doing the job, including bringing in the vehicle and disassembly, reassembly, etc. Most of the time you waited was probably them trying to figure out how to make you pay for the job, instead of doing it under warranty as it should be.

 

takes time to turn the rotors

 

yea i brought it back to the dealer i bought it from, which is an hour from my house, thinking they wouldn't give me a hard time. Plus they work with a performance shop right in the area up there and have all these modded vette's and **** in there showroom

 

i work for a dealer and just did a front break job and rear brake job on a sienna van and took me 2hrs. Also did an oil change and tire rotation.

 

Believe man like i said, i WORK for TOYOTA. I know how warranty works. There are op codes that pay the tech right away and the dealer gets re-inburst for the parts when they are returned to the manufacture. Sorry my spelling blows. lol The tech was just wasting time and not doing what he should have been doing. Being that i'm paid flat rate, i would have been working twice as fast as he was do to the times for warranty are sometimes less the customer pay type jobs.

 

I wonder how much it cost them to replace my tranny, clutch and TOB.....

 

That sounds about right. So you got 2hrs for fronts, 2hrs for rears, .3 for the oil change and tire rotation was part of their maintenance? Sounds like a nice way to start your weekend... lucky bastard.

 

lol i got 2.2 per axle cuz of resurfacing. If i replaced the rotors it would have only paid 1.2. They .8 for the oil change and tire rotation. All of which was completed in 2hrs. Hense why its called flat rate. I work fast, i get paid for it.

 

I think flate rate time for R&R a tranny, which would be for a clutch job would be 8.5hrs in a shop manual. I'd have to check, lol. so that'd be that plus the cost of parts.

 

Different from where I worked. It was 1.5hrs to replace pads/rotors, and you got .5 extra to machine them. So it was 2.0hrs total per axle. Oil changes paid .3, tire rotations paid .1

Every second service was a maintenance inspection though, so that paid 1.4hrs and was no more than an oil change where I walked under the vehicle with my penlight looking for more work. It's in my nature to inspect a vehicle halfway during an oil change anyhow, so the maintenance inspections were sweet because I'd actually get paid for it.

Flat rate is great when it's great, and really bad when it's bad. Just don't 'chase' it, and you won't ever become a hack.

 

Ah i c. Yea i know where your coming from. We get paid .4 for oil changes and while its draining i walk around underneath looking at brakes, tires, shocks, or anything that might be wrong and try to sell it. Belts if its a high milage car, and always check fluids and filters, that just easy money when they are due for them and need them.

 

It's still work for the dealer and a source of revenue..especially if things are slow. I've had several things done already..mostly recall and TSB stuff. They didn't flinch about the warranty. In fact, the offered me a CAR RENTAL NO CHARGE (as it should be). True, if the work to be done could possibly be a problem with the warranty, then they're gonna balk. The brakes are in a questionable area..wear and tear, so it's a little dicy as far as being a warranty claim. I don't think brakes are covered beyond 12K miles..but I'm not sure. The OP would certainly fall within that coverage range. Personally, I said screw it and did the rears on my own $150 for new pads and rotors.

 

I'm sorry my man, but I gotta take a time out to tell you that it's, "reimbursed." I just couldn't overlook it. It made my fillings hurt.

 

I hear, i had to have my back breaks done at 25k, which i paid for, and than 6 months later they had to redo them and warrenty them, also i had front brakes done at 30k and the pads they put on are squel half they time, and they say it is a "characteristic of the break pad". When they were doing the breaks i had them put new tires on and they had to replace two of em because of tire pull, it was like the alignment was so off when it wasnt. So after issue and issue with them the service mananger started getting snotty with me so i have taking my ss/tc to another dealership and the tech that works on it now has a ss/tc and the service is much better.

 

I miss my old job. 2.5 fronts 2.5 rears 1.0 for the flush and 1.5 for the service.
Got love bending over those rich Mercedes owners.

 

Then go to a different dealer. Every brand has good and bad ones. FYI they probably had to wait to find out of GM was going to cover your brakes or not because they probably don't want to pay for it themselves.

 

^^^Says the guy that doesn't know how to spell "feelings."

 

I tip the tech that works on the vehicle. He finds all the issues and gets me on my way. $30 bucks goes a long way.

 

I didn't spell "feelings," I spelled "fillings," as in the fillings in my teeth. It didn't hurt my feelings, but please feel free to try again.

 

tell her girls like you are the reason rihanna got beat my chris brown. then call gm and bitch about the dealership

 

footnotes:
-took car in for brake work
-have several aftermarket parts installed
-got free brakes installed on warranty when brakes are a wearable item
-still not happy

I see your point where it took longer than usual and they kinda jerk you around, but there are checks to be made, work to be done, etc. Some dealerships seem to be worse than most, I'd rather not paint them all with the same brush just because you had a slightly bad experience.
Why doesn't anyone ever lube their own brakes? Takes like 30 minutes and it is a maintenance item. It would take care of this issue 100%. Then we wouldn't have all these sad stories and so much hate to dealerships or gm. I'm not really trying to argue either, I just deal with this stuff everyday.