05RLS2

iTrader: (1)

They seem pretty shady then if you all have been waiting this long for replacements without much in terms of response. They couldn't even respond to my email questions as a potential customer. That's too bad, the LEDs themselves (sans hardware) seem to be pretty top notch, but I am not going to give my money to those with **** poor customer support

victoryredturbalt

Another chance? haha they have only had 5 months of chance after chance and considering that you have no idea how patient I have been over the last 5 months dealing with them and their lack of care and rudness for something as simple as replacing faulty wiring.
Its a pathetic, gong show and I can assure you my review above is just the facts I experienced. Its been pretty ridiculous in fact.

BUYER BEWARE- lifetime warranty is useless if u wait for months for the parts/if u get them at all.
I ordered From TRS (the retrofit source the same time, had to have a couple replacement items sent as well). They were very helpful to service under their warranties, courteous, timely, friendly, efficient, fast email response's etc. absolute champs! which is the way it should be! ( I have left the appropriate feed back on their site), Then having to deal with these chumps at vleds is like night and day. If u cant even pack a replacement shipment proper (after 5 months time) what the hell?

when u say "EDIT: as far as light output - there you are by far the BEST and BRIGHTEST bulbs on the market. Being first of their kind, I can live with the kinks".

I assume your referring to the drl light cutting in and out from faulty wiring/connectors? or maybe you are referring to the turn signal that blinks the drl white instead of the amber (bc of a faulty controller) or the turn signal that stops working all together and goes hyper blink, bulb out bc of connection problems from the faulty wiring/connectors?
I don't know about you, but when I drop a huge sum on some 'bulbs' with a lifetime warranty I expect service, and fast service at that when there is a warranty claim and its as simple as sending replacements..........especially when its a first gen model and its expected to happen as someone has already mentioned
when some one complains 'that after 5 months they still sent the wrong ones, please send the right ones' u do not respond to your customer by saying were not a good fit, send it back. U say so sorry! new set was sent out today here is your tracking number. Unbelievable.

not my vid but same issue......

victoryredturbalt

I was nothing but polite and friendly for every email exchange over the last 5 months, No one was an ******* until they told me to return it as they were not a good fit (them being ********, you see?) (after 5 months of dealing with their excuses, delays and customer blame game, yeah I may of lost my temper a touc, oh well im only human and im sure all of you have never been pushed long enough and hard enough you lost your temper? come on man......
Also realize that without customers and good reviews your company will suffer more than standing by your product and replacing items fast and friendly. (not too mention most products have a huge mark up from manufacturer/shipping cost and quite frankly my concern is with a quality product I spent my hard earned money on. Not stimulating the USA's economy)

05RLS2

iTrader: (1)

After 5 months, I'd have told them to **** off and give me a refund. Glad to see posts like, becuase I will not be purchasing from them for sure

EmperorJJ1

iTrader: (5)

but you said in your e-mail you responded "clearly upset and frustrated". that doesnt quite = polite and friendly. I completely understand why u would have lost ur temper but im saying logiclly that wasnt smart. loosing your temper probably made the person on the other end of the screen say f it this dude is crazy all we can do is give him a full refund. your response to that was another pissed off e-mail which in reality does nothing to help your situation at all.

If the refund isnt what you wanted then you shouldn't have been anything worse then "stern" because in the end the companies control if they are going to send you replacement anything. Your logic is they should have sent you a replacement to ensure you dont do a negative review however if your sending a highly negative email chances are you are going to do a negative review anyway.

All im saying is look at it from the other side of the fence and realize that you could have changed 10% of how you responded to the situation and you could have got exactly what you wanted (not for sure but a much much higher chance)

EmperorJJ1

iTrader: (5)

if you read his response that's pretty much what happened and he declined the refund

serega12

iTrader: (1)

Emperror is right, you contradict yourself on "nothing but polite" and "pissed off e-mails"

.. and for 05RLS2, if you make your decision on one negative review - you probably shouldn't buy them.

They have worked well for many people. Mine did have an issue. I addressed it without any temper or pissed off e-mails and got my issue resolved. Now they work fine.

And about the output - I was talking about amber turn signal. They are by far the brightest on the market.

I've had many positive experiences in the past with V-LEDs and V-HIDs when they had them. This time they tried something new and it had a flaw in it. Could they have done it better? definitely. Am I going to leave negative reviews and bash the company and their service because my replacement parts got sent later? Probably not. But to each their own...

victoryredturbalt

All honesty I would go the refund route....however my thinking is this.....if they are too incompetent to pack a small box with what was to be shipped, I even confirmed again when they emailed the shipping info with an incomplete listing of the wirings that were needing replaced (which caused another 3 day delay) and it was still sent without the proper items, then I def don't trust them to figure out the process to get my money back. Plain and simple.

victoryredturbalt

I don't kiss ass. I am the customer having issues with their products, requesting replacements under their "lifetime warranty". I want a proper working product that I paid for, has nothing to do with leaving reviews. I have realistic expectations for a certain min. quality, when that is not met, I expect the situation to be rectified ASAP at their expense, not mine (this include 5 months of my time emailing them back and forth for a simple fix that should have been over and done with back in January when the first email was sent outline the multiple issues I had immidiatly encountered.

AGAIN I STRESS, only loss tempered email sent was the last one, after the fact of being refused replacements.
I was refused for one reason, their poor customer service.
Yes I wrote I expressed my frustration after receiving the said package incomplete. However it was not rude, I simply expressed the fact that I was frustrated with the fact that its been 5 months and the package I received was incomplete and I outlined what was missing. In which V-LEDS responded that I should return items for refund as they were not a 'good fit'. I then sent an email temp lost, this is the ONLY email where I was less then pleasant, and I agree with you 100% it does not help the situation writing when upset, however its done. Again im only human and 5 months of being rudely treated and neglected had come to a finale.
OH well only thing to do is move forward, I filed my BBB complaint and that's that.

The thing with written word on a site is that it contains no emotion other than what the writer attempts to make and the readers own perception of what was written. Sorry if what I originally gave the impression I was less then kind and simply looking for a proper resolution. (replacements sent out).
Again I wrote all this info so others can decide for themselves off my review and other online reviews (which I assure there are more than mine re-guarding the crap cust. service at V-LEDS.

victoryredturbalt

[QUOTE=serega12;6980305]

And about the output - I was talking about amber turn signal. They are by far the brightest on the market.

QUOTE]

yes they are the brightest to date............. when they worked (about 3min).

serega12

iTrader: (1)

[QUOTE=victoryredturbalt;6980624]LOL... that's funny, man.

Oh, and I think they did have a lot of issues with them, because when I asked them for a replacement controller (mine acted up when I first got it), they said "we can either send you a replacement or give you a full refund if you'd like"... I think it's part of their standard answer because of issues they had.

victoryredturbalt

Cobalt08LS

iTrader: (15)

Vleds just sent an email apologizing for delays with preorders and all that
a company has their flaws. but im sure they get alot of emails per day
give em a break!

victoryredturbalt

re read whats already been written regarding chances................... I have for 5 months, chance after chance etc.
Thanks for the constructive input tho.

Cobalt08LS

iTrader: (15)

still never installed mine. ill see if i have problems when i do tho.
than contact support and see if i have any problems contacting them

victoryredturbalt

I wish u the best of luck brother.

serega12

iTrader: (1)

Well, the idea was good at least. ... let's wait for V2.0, shall we? Smaller controller and built-in resistors? Almost sounds too good to be true, but we'll see.

Cobalt08LS

iTrader: (15)

anyone get the V2? im selling my V1 because i have seen the pics of the V2 and am alot more impressed with the wiring and the controller with built in resistor

serega12

iTrader: (1)

After they switched out the controller that was acting funny my V1's work flawlessly. I won't replace them unless they screw up. And GLWS on the V1s...

z062007vette

iTrader: (4)

I got the V2's through warranty. They've been working a lot better than the V1's I had.

serega12

iTrader: (1)

If mine fail, I'll ask for replacement too, but for now I'm not up to taking apart my front end.

Cobalt08LS

iTrader: (15)

sold them in 5 mins for 100 bux shipped

Cobalt08LS

iTrader: (15)

yeah the v2 look ALOT BETTER connectors everything. ONE controller for everything is ALOT more easier. the v1 had the 1 controller than the resistor. the main controller was pretty big. the v2 look alot better. jake told me the controller is half the size of a slim ballest!

victoryredturbalt

If anyone is interested, here is a pic of the v3 5000k switch backs v.1
-Right and left upper corner lights drl v3
-Right and left upper corner lights amber hazards on
-Fog lights 5000k 50w ballast

Cobalt08LS

iTrader: (15)

love it! cant wait get my gen 2 of the v3