Manitoba SS's 2008
New Member
Joined: 09-13-08
Posts: 193
Likes: 0
From: canada
Ok, so there seems to be a lot of chatter about MTS/Shaw around here lately.. I can probably shed some light on basically everything you guys are concerned about... not to toot my own horn, but I'm not just the 'tech support guy'. I'm a senior support rep for both Tech Support and Customer Service, I also train new hires. I tend to know just about everything there is to know about anything (shaw related) 
. And if I don't, I know where to get the info.
I guess what I'm sayin is, you guys know you can ask me anything about Shaw right? Well, if you didn't, you do now! If you're having problems with anything, I'll get it worked out!!!!
Now... on to the rest of this stuff!
Yeah, it's a pretty quick fix. I'm guessing you probably had a Service Tech come out and bring you a new modem? If you did, the reason it "didn't take affect" is because the Dispatcher probably forgot to complete the work order in our computer system. Turning on xtreme is actually just a 'switch' in our computers, but you need to already have a specific modem for us to turn it on. Glad this got worked out.
As a side note. While Ash was right about it being double the speed, he's also missing one key thing. Xtreme comes with a feature we call PowerBoost. Basically what PowerBoost does is unlocks the potential of your download speed for the first 20 seconds of any internet usage. So... essentially that screeny you posted is saying you got 22Mbps, while you're only paying for a 10Mbps connection. For longer downloads you'll only get about 10Mbps, but the first 20 seconds of anything you download will hit up to about 32Mbps (in a perfect world)
$85 for basic dig and light speed? are you talkin 85 after taxes? Cause that would make sense. If not, you're getting jooked a good 10 bucks. Text me your account phone number, I'll take a look into it. Maybe I can work something out
-----
Wings next week, Tuesday!
1.Ryan
2.JP
3.Andrew
4.Mike
5.Wes
6.Ash
7.Dane (not likely)
8.Bryan (maybe..)
9.
. And if I don't, I know where to get the info.I guess what I'm sayin is, you guys know you can ask me anything about Shaw right? Well, if you didn't, you do now! If you're having problems with anything, I'll get it worked out!!!!
Now... on to the rest of this stuff!
Yeah, it's a pretty quick fix. I'm guessing you probably had a Service Tech come out and bring you a new modem? If you did, the reason it "didn't take affect" is because the Dispatcher probably forgot to complete the work order in our computer system. Turning on xtreme is actually just a 'switch' in our computers, but you need to already have a specific modem for us to turn it on. Glad this got worked out.
As a side note. While Ash was right about it being double the speed, he's also missing one key thing. Xtreme comes with a feature we call PowerBoost. Basically what PowerBoost does is unlocks the potential of your download speed for the first 20 seconds of any internet usage. So... essentially that screeny you posted is saying you got 22Mbps, while you're only paying for a 10Mbps connection. For longer downloads you'll only get about 10Mbps, but the first 20 seconds of anything you download will hit up to about 32Mbps (in a perfect world)
$85 for basic dig and light speed? are you talkin 85 after taxes? Cause that would make sense. If not, you're getting jooked a good 10 bucks. Text me your account phone number, I'll take a look into it. Maybe I can work something out
-----
Wings next week, Tuesday!
1.Ryan
2.JP
3.Andrew
4.Mike
5.Wes
6.Ash
7.Dane (not likely)
8.Bryan (maybe..)
9.
Member
Joined: 05-19-08
Posts: 306
Likes: 0
From: Winnipeg
hhaahh mike is right.... rachelle wanted to go to le chatau (sp) and i saw it and i was like no ******* way... i couldnt get beside the car cause there was cars parked on both sides.... u can kinda see the SS symbol on the side... its not were our SS symbols are he has them right after the front wheel... looks riduclous.... so it seems to me that he lives in the st. james area..... oh and i was gonna take more pics after we were done shopping but it was gone 
Senior Member
Joined: 06-20-06
Posts: 1,162
Likes: 0
From: winnipeg
Leave the guy alone, if he wants to do that to his car so be it. This is exactly why so many knowledgeable people have left this forum. Isn't this supposed to be a informative site about cobalts? I have found more good cobalt info at www.offtopic.com
Member
Joined: 06-04-08
Posts: 309
Likes: 0
From: Winnipeg, MB, Canada
Ok, so there seems to be a lot of chatter about MTS/Shaw around here lately.. I can probably shed some light on basically everything you guys are concerned about... not to toot my own horn, but I'm not just the 'tech support guy'. I'm a senior support rep for both Tech Support and Customer Service, I also train new hires. I tend to know just about everything there is to know about anything (shaw related) . And if I don't, I know where to get the info.
I guess what I'm sayin is, you guys know you can ask me anything about Shaw right? Well, if you didn't, you do now! If you're having problems with anything, I'll get it worked out!!!!
Now... on to the rest of this stuff!
Yeah, it's a pretty quick fix. I'm guessing you probably had a Service Tech come out and bring you a new modem? If you did, the reason it "didn't take affect" is because the Dispatcher probably forgot to complete the work order in our computer system. Turning on xtreme is actually just a 'switch' in our computers, but you need to already have a specific modem for us to turn it on. Glad this got worked out.
As a side note. While Ash was right about it being double the speed, he's also missing one key thing. Xtreme comes with a feature we call PowerBoost. Basically what PowerBoost does is unlocks the potential of your download speed for the first 20 seconds of any internet usage. So... essentially that screeny you posted is saying you got 22Mbps, while you're only paying for a 10Mbps connection. For longer downloads you'll only get about 10Mbps, but the first 20 seconds of anything you download will hit up to about 32Mbps (in a perfect world)
$85 for basic dig and light speed? are you talkin 85 after taxes? Cause that would make sense. If not, you're getting jooked a good 10 bucks. Text me your account phone number, I'll take a look into it. Maybe I can work something out
-----
Wings next week, Tuesday!
1.Ryan
2.JP
3.Andrew
4.Mike
5.Wes
6.Ash
7.Dane (not likely)
8.Bryan (maybe..)
9.
. And if I don't, I know where to get the info.I guess what I'm sayin is, you guys know you can ask me anything about Shaw right? Well, if you didn't, you do now! If you're having problems with anything, I'll get it worked out!!!!
Now... on to the rest of this stuff!
Yeah, it's a pretty quick fix. I'm guessing you probably had a Service Tech come out and bring you a new modem? If you did, the reason it "didn't take affect" is because the Dispatcher probably forgot to complete the work order in our computer system. Turning on xtreme is actually just a 'switch' in our computers, but you need to already have a specific modem for us to turn it on. Glad this got worked out.
As a side note. While Ash was right about it being double the speed, he's also missing one key thing. Xtreme comes with a feature we call PowerBoost. Basically what PowerBoost does is unlocks the potential of your download speed for the first 20 seconds of any internet usage. So... essentially that screeny you posted is saying you got 22Mbps, while you're only paying for a 10Mbps connection. For longer downloads you'll only get about 10Mbps, but the first 20 seconds of anything you download will hit up to about 32Mbps (in a perfect world)
$85 for basic dig and light speed? are you talkin 85 after taxes? Cause that would make sense. If not, you're getting jooked a good 10 bucks. Text me your account phone number, I'll take a look into it. Maybe I can work something out
-----
Wings next week, Tuesday!
1.Ryan
2.JP
3.Andrew
4.Mike
5.Wes
6.Ash
7.Dane (not likely)
8.Bryan (maybe..)
9.
On an unrelated note, it would be hilarious if I got to train with you. I start next monday
Last edited by ashhabib; Oct 19, 2008 at 07:40 PM. Reason: Automerged Doublepost
Member
Joined: 09-26-08
Posts: 289
Likes: 0
From: bARRIE
how slow is slow? 
How do you get that fast wireless, do you have wireless n?
Cool, I didn't mention the Powerboost, because it only stays for 30 secs. And it only goes to 25, not 32, lol. Its great for music downloads though, I've gotten some 1.5MB/sec downloaded speeds from time to time, and I'm wireless!
On an unrelated note, it would be hilarious if I got to train with you. I start next monday
On an unrelated note, it would be hilarious if I got to train with you. I start next monday
How do you get that fast wireless, do you have wireless n?
Last edited by Sbaxtermen; Oct 19, 2008 at 09:00 PM. Reason: Automerged Doublepost
Member
Joined: 06-04-08
Posts: 309
Likes: 0
From: Winnipeg, MB, Canada
Yeah, I have wireless n, but I want to upgrade my router to go even faster. Most downloads aren't near that fast, but thats as high as I've seen. I regularly get 400kb/sec-800kb/sec downloading
Senior Member
Joined: 10-12-06
Posts: 3,089
Likes: 0
From: Saskatchewan
Sorry Ryan, step in here if you want.
For those of you that think your internet speeds are slow, call Shaw and have them check for signal AND packet loss. If the signal and packets look fine, an there is nothing obvious (like wrong speed on modem, etc.), I'd try bypassing routers and trying different laptops to narrow it down (ie: your stuff is the problem). If it is only some sites some times of the day, blame the internet, not the isp.
/peace.
For those of you that think your internet speeds are slow, call Shaw and have them check for signal AND packet loss. If the signal and packets look fine, an there is nothing obvious (like wrong speed on modem, etc.), I'd try bypassing routers and trying different laptops to narrow it down (ie: your stuff is the problem). If it is only some sites some times of the day, blame the internet, not the isp.
/peace.
New Member
Joined: 07-22-08
Posts: 49
Likes: 0
From: Canada
Senior Member
Joined: 08-29-06
Posts: 4,132
Likes: 0
From: Winnipeg
Senior Member
Joined: 04-20-06
Posts: 2,031
Likes: 0
From: Your Computer!
Holy crap.. I'm turning into Wes with the quoting 90,000 posts in one big really long impossible to read overly wordy mess.... SORRY!!
If you really want to get down to the technical, what it really does is software uncap the modem. Right now since our network infrastructure is designed around a DOCSIS 2 based backbone, with DOCSIS 1.1 running at the Customer Premise Equipment (..modem) the fastest is can get, due to network limitation, is 32Mbps, but this could only ever happen if you were the only person with services on your Node... hence my saying "In a perfect world". We are currently in the process of upgrading all of our CMTS devices with the newer DOCSIS 3 platform, which will allow us to go up to about 150Mbps right at the CPE (..modem) should we choose to allow it.
There is a lot more going on in the background then we allow our customer base to know, because these things can be exploited relatively easy. I only know these things because I'm in conference calls with our Headend Network Specialists on a weekly basis as part of my Tech job...
That would be pretty neat, but alas I have no training scheduled for the foreseeable future. I'm what they call a Training Champion, which basically means I'm a glorified 'good at their job' like person. They get me to train things when we get spurts of hiring and our full time Training Specialists can't hack it. You'll train with Rosalie if you're a CSR.
lol?
Why be sorry? I know you know these things...
Oh right, /signed. You're 100% correct.
There is a lot more going on in the background then we allow our customer base to know, because these things can be exploited relatively easy. I only know these things because I'm in conference calls with our Headend Network Specialists on a weekly basis as part of my Tech job...
lol?
Sorry Ryan, step in here if you want.
For those of you that think your internet speeds are slow, call Shaw and have them check for signal AND packet loss. If the signal and packets look fine, an there is nothing obvious (like wrong speed on modem, etc.), I'd try bypassing routers and trying different laptops to narrow it down (ie: your stuff is the problem). If it is only some sites some times of the day, blame the internet, not the isp.
/peace.
For those of you that think your internet speeds are slow, call Shaw and have them check for signal AND packet loss. If the signal and packets look fine, an there is nothing obvious (like wrong speed on modem, etc.), I'd try bypassing routers and trying different laptops to narrow it down (ie: your stuff is the problem). If it is only some sites some times of the day, blame the internet, not the isp.
/peace.
Oh right, /signed. You're 100% correct.
not only found you but i offered to buy you lol
no problem bro...they look sick 
Last edited by jefferyss; Oct 21, 2008 at 10:45 AM. Reason: Automerged Doublepost
Member
Joined: 05-19-08
Posts: 306
Likes: 0
From: Winnipeg
Member
Joined: 09-26-08
Posts: 289
Likes: 0
From: bARRIE
Same reason I had to get rid of my LSJ, the supercharger would melt the snow everywhere I went.
motor is in. in the process of taking out the old one. i got some engine parts painted...of course hehehe. top end painted like the top secret style(company in japan)
went to take the rad out...bottom of it broke off faf
new rad is on route...it left cali on monday , it cleared australia (sp) customes on friday??????? wtf
all in all, its comming along nicely
courtney , you know anyone out there who might be interested in a right hand drive pillar pod for the gtr and 2 hks 60 mm gauges? temp and a boost gauge...let me know
faf !
gay , another xbox game to keep everyone away
went to take the rad out...bottom of it broke off faf
new rad is on route...it left cali on monday , it cleared australia (sp) customes on friday??????? wtf
all in all, its comming along nicely
courtney , you know anyone out there who might be interested in a right hand drive pillar pod for the gtr and 2 hks 60 mm gauges? temp and a boost gauge...let me know
gay , another xbox game to keep everyone away
Last edited by jefferyss; Oct 21, 2008 at 05:17 PM. Reason: Automerged Doublepost