Okay, so I know they aren't supporting vendors here, but I figured this would be the best place to put this. So here goes.

On Tuesday, August 30th, I finally got around to ordering the K&N Typhoon from Modern Performance(best price the day I was looking) later in the evening. I paid for 3 day shipping. They called me Wednesday morning and said if I wanted it by Friday, I could upgrade to 2 day shipping, as 3 day with the holiday weekend would mean I wouldn't get it until Tuesday. I agreed, as it was only $14 more.

Friday rolls around, Fedex shows up, and low and behold I was sent the wrong intake. The packing list included had the correct part number, but they sent an intake for a 1.6T Dodge Dart. I called them immediatley and spoke with Cory. I explained what happened and he said give him 5 minutes and he'll call me back. 10 minutes goes by and he called back to tell me they were refunding my shipping, shipping the correct one out that day to get it to me by Wednesday(yesterday), and sending me the prepaid label to send the incorrect one back.
I'd say that's great customer service, except one minor detail wasn't included. When I got the correct one, I opened the box to find this :-)

Needless to say, great company.

 

Haha that's awesome. I've ordered from them a couple times and have had no bad experiences. Glad to see they corrected their error quickly.

 

This was my second order from them. The first was my exhaust and Forge bpv, and I had no issues with that order. Quite happy how fast and responsive they were about the whole situation, and the Oreo pack was a nice bonus.

 

Nice!! Congrats on the oreos!

 

ive had good luck with them the few times that ive ordered from them.

that's awesome though

 

Cookies are always a bonus haha

 

Something to make you feel good about humanity.

 

I got my charge piping, CSI and exhaust from them. They did me right when I first started modding the car. Love their exhaust tone and finish was great.

 

A little I'm sorry goes a long ways with me. Everyone is human!


congrats on the oreos lol

 

Wasn't worth the bump.

Check dates

 

I did 5 months is not long on this forums speedy threads lol


Yet you have no problem bumping it yourself to tell someone that.

 

Or maybe we are adding to our post count with helpful input? lol

 

At least it was only a few months old, not 10 years, like some other threads