Mia?
Also, I'm not sure where you learned how businesses run, but when the phone rings you answer it. Lack of doing so loses business period. In this case ZZP lost mine because I was trying to order some SSC springs from them and wanted to make sure they're in stock. Instead I ordered them from Canuck on eBay and saved $50. I don't care if I have to wait an extra few days at that price.
Point is, there should be no waiting for someone to call back, if a business sells stuff and they have a phone number, they should answer it if they want to stay in business. Crate Engine is awesome at this because they are a long standing dealership and know what customer service actually is. Now I agree OTTP has the WORST response by far of the vendors on this forum. But ZZP is on this thread trying to defend their reputation and frankly, in my eyes, it hasn't changed much in the past 5 years with the first phone call I have made to them in years today. No matter how much Zoomer is trying to back it up.
You're stupid if you think 48 hours is a good response time. If I told customers at the Best Buy I work at that someone would call back within 48 hours, they would have already ordered a TV on Amazon and had it delivered to them in the time it took me to call them back.
Banned
Joined: 02-23-06
Posts: 1,287
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From: Mo-town, WV
No, I'm just the kind of customer that believes in customer service. Not, we'll get to it when we get to it. It's what keeps places in business. Quit being a moron. Remember Intense Racing? They were on the front lines of this platform when it came out. Where are they now? They stopped answering phones.
Relax a little I'm sure they will get back to you shortly
ottp has fallen to shambles. do not order from them for the time being.
I have ordered from them in the past, but lately i wouldnt even bother. Atleast not until they can prove that they are up and running again.
I have ordered from them in the past, but lately i wouldnt even bother. Atleast not until they can prove that they are up and running again.
Senior Member
Joined: 08-22-10
Posts: 2,281
Likes: 2
From: Saskatchewan, Canada
I agree with StreetDreamz, and 48 hours for a phone calll is complete horse ****. If I had 2-3 questions about a product, or different products over the course of a day, or two. Im not ******* waiting 3 weeks for them to get back to them all..
try doing that in the computer industry
"I need this ram for this computer (mission critical or not)"
waits 4 hours...
"ok **** it, buying it from newegg"
In the REAL world, you lose business if you do not respond back in less than 4 hours. 48 hours? Ok... have fun dealing with those businesses lol.
try doing that in the computer industry
"I need this ram for this computer (mission critical or not)"
waits 4 hours...
"ok **** it, buying it from newegg"
In the REAL world, you lose business if you do not respond back in less than 4 hours. 48 hours? Ok... have fun dealing with those businesses lol.
Senior Member
Joined: 10-14-09
Posts: 2,279
Likes: 0
From: New Port Richey, Florida
Also, I'm not sure where you learned how businesses run, but when the phone rings you answer it. Lack of doing so loses business period. In this case ZZP lost mine because I was trying to order some SSC springs from them and wanted to make sure they're in stock. Instead I ordered them from Canuck on eBay and saved $50. I don't care if I have to wait an extra few days at that price.
Point is, there should be no waiting for someone to call back, if a business sells stuff and they have a phone number, they should answer it if they want to stay in business. Crate Engine is awesome at this because they are a long standing dealership and know what customer service actually is. Now I agree OTTP has the WORST response by far of the vendors on this forum. But ZZP is on this thread trying to defend their reputation and frankly, in my eyes, it hasn't changed much in the past 5 years with the first phone call I have made to them in years today. No matter how much Zoomer is trying to back it up.
You're stupid if you think 48 hours is a good response time. If I told customers at the Best Buy I work at that someone would call back within 48 hours, they would have already ordered a TV on Amazon and had it delivered to them in the time it took me to call them back.
Thats reality right there. Hell, people at my job get into trouble if the phone rings more than THREE TIMES before it getting picked up. So yeah, customer service is key. You're supposed to make EVERY single customer feel like they are your number one priority. Me and my friend have both ordered from them before, and same story... slow shipping, out of stock part and they dont tell you about it, etc. Same ****, different day. I've ordered from all the vendors as well, OTTP definitely brings up the bottom of the list.
ZZP is not a retail store. We are not a catalog store. We are not an 800-parts-r-us. We are an INTERNET company. That means to find us you go on the net, to contact us, you use email. We answer all emails within 24 hrs and if we haven't it's because we didn't get it.
We have a phone # as a bonus for our customers but it's the worst way to get a hold of us. All tech support calls go into a voicemail and only one person does call backs as time allows. Emails are answered first.
Also, I'm not sure where you learned how businesses run, but when the phone rings you answer it. Lack of doing so loses business period. In this case ZZP lost mine because I was trying to order some SSC springs from them and wanted to make sure they're in stock. Instead I ordered them from Canuck on eBay and saved $50. I don't care if I have to wait an extra few days at that price.
You're stupid if you think 48 hours is a good response time. If I told customers at the Best Buy I work at that someone would call back within 48 hours, they would have already ordered a TV on Amazon and had it delivered to them in the time it took me to call them back.
-Where did I learn to run a business? Well, ZZP is the #1 vendor in both our primary markets. We're doing well. I'd guess I know how to run things just a little better than you. If not, start your own company. Install 10 phone lines, hire people to answer them and see how well you do...Our business model is built for success based on market conditions.
-Best buy has plenty of competition, they suck at answering phones and questions and still everyone else went out of business. This industries issues are not related to how much they answer their phones. I realize that working at Best Buy makes you believe you understand the ins and outs of all businesses at the top level, but I'm disagreeing with you.
amazon is way more successful than BB and growing while BB is shrinking. Amazon doesn't answer phone calls to answer product questions.
No, I'm just the kind of customer that believes in customer service. Not, we'll get to it when we get to it. It's what keeps places in business. Quit being a moron. Remember Intense Racing? They were on the front lines of this platform when it came out. Where are they now? They stopped answering phones.
------------------------
A lot of consultants, other business owners looking at ZZP have made comments to me like:
-You should have a sign out front, people can't find you
-you should answer the phones more
-you're automated phone answering system sucks
-You should make parts for XXX car
-you should, you should you should...
Give me some credit. i'm a smart dude. nearly everything ZZP does has a very specific intention and purpose. It may not see that way to others, they may not understand it but then again, they aren't achieving what we are either. Just consider that maybe, just maybe there's a reason things are how they are at ZZP. I can't say the how/why for OTT. Don't know their business very much.
Just to be clear.
ZZP is not a retail store. We are not a catalog store. We are not an 800-parts-r-us. We are an INTERNET company. That means to find us you go on the net, to contact us, you use email. We answer all emails within 24 hrs and if we haven't it's because we didn't get it.
We have a phone # as a bonus for our customers but it's the worst way to get a hold of us. All tech support calls go into a voicemail and only one person does call backs as time allows. Emails are answered first.
-What was the phone # on Ebay? Oh yeah, they don't have one
-Where did I learn to run a business? Well, ZZP is the #1 vendor in both our primary markets. We're doing well. I'd guess I know how to run things just a little better than you. If not, start your own company. Install 10 phone lines, hire people to answer them and see how well you do...Our business model is built for success based on market conditions.
ZZP is not a retail store. We are not a catalog store. We are not an 800-parts-r-us. We are an INTERNET company. That means to find us you go on the net, to contact us, you use email. We answer all emails within 24 hrs and if we haven't it's because we didn't get it.
We have a phone # as a bonus for our customers but it's the worst way to get a hold of us. All tech support calls go into a voicemail and only one person does call backs as time allows. Emails are answered first.
-What was the phone # on Ebay? Oh yeah, they don't have one
-Where did I learn to run a business? Well, ZZP is the #1 vendor in both our primary markets. We're doing well. I'd guess I know how to run things just a little better than you. If not, start your own company. Install 10 phone lines, hire people to answer them and see how well you do...Our business model is built for success based on market conditions.
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