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Why aren't vendors held liable?

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Old Dec 19, 2008 | 11:43 AM
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Why aren't vendors held liable?

I understand that there is a "rule" of "No vendor bashing". Well that's fine.... for them.

What needs to be is a compromise. There needs to be a way for members to express issues with vendors. Just because a vendor pays $X to be a supporting vendor, should NOT exclude them for manning up to their mistakes or poor customer service. They want our money in return for paying to advertise on this site and it should be our right to get treated as a customer, not a child. Issues should not be covered up, but should be resolved in a mature manor on both sides.

We need a review section. A way to post our experiences with a vendor as like Ebay. because if there is a problem I should have the right to know about it before doing business. Covering up the problem, only allows the vendor to slide by without fixing the broken link in their service to us, the paying customer.
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Old Dec 19, 2008 | 11:46 AM
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Lol
maybe we should ban vendors like we did political discussions
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Old Dec 19, 2008 | 11:47 AM
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we've kicked this around before, and many of the vendors were for the idea. the vendors that did not like the idea were the ones that had shitty service and got complaints.

i can see both sides. people like to complain for no reason, because people are stupid. so i can see people complaining about **** that doesn't make sense, and if i was a paying vendor i wouldn't want this nonsense posted about me. makes it tough, it's a fine line there. what it comes down to is without having mediators i just can't imagine it working and not getting out of hand.
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Old Dec 19, 2008 | 11:48 AM
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Because they pay to get advertising space so that gives them a free pass to **** whoever they want when ever they want!

Why is this still an issue? I thought it was common knowledge?
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Old Dec 19, 2008 | 11:50 AM
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if you stick to the more reputable vendors you won't have an issue. there's some that i would be comfortable sending an envelope of cash, and there's some i wouldn't buy from if the product was 50% off.
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Old Dec 19, 2008 | 11:59 AM
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vendor complaints are peachy. if vendor bashing without evidence is shown, i think it should be kept quiet until evidence can be shown as proof of issue.

but that will never happen, people will get banned from here for speaking the truth. it has happened before. it will happen again.
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Old Dec 19, 2008 | 12:03 PM
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Originally Posted by D4u2s0t
if you stick to the more reputable vendors you won't have an issue. there's some that i would be comfortable sending an envelope of cash, and there's some i wouldn't buy from if the product was 50% off.
And new members do not have this knowledge of who's a reputable vendor.

There should be someone, a mature, well established member selected by the mods and/or the admin to head approvals of reviews in a timely manner. This person shouldn't be a current mod, and should not be known by anyone other than the mods and admin who it is. Would keep the reviews in check IMO.

Originally Posted by Jackalope
Because they pay to get advertising space so that gives them a free pass to **** whoever they want when ever they want!

Why is this still an issue? I thought it was common knowledge?
Thanks for bringing nothing constructive to the topic

Last edited by WickedSS2005; Dec 19, 2008 at 12:03 PM. Reason: Automerged Doublepost
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Old Dec 19, 2008 | 12:06 PM
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I wanted to complain about an O2 sensor cable extension i bought from a certain vendor, it didn't fit on the front O2 sensor as advertised. But i knew i would get banned, so i didn't
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Old Dec 19, 2008 | 12:07 PM
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Originally Posted by WickedSS2005
Thanks for bringing nothing constructive to the topic
Dude I was being SARCASTIC! I agree with you but as I said in my post they can get away with whatever they want and we can't do anything about it. Its always been this way and it always will. They pay to advertise so that gives them a free pass. Sorry you didn't get the sarcasim and your welcome.
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Old Dec 19, 2008 | 12:09 PM
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i bought "something" from a repulatable company over 4 months ago and i am still having issues with them, had nothing but problems from the time i clicked buy. then it got progressively worse and worse.

a review board should be made, The person isnt stupid but people are, aka the person should be able to read thru the bullshit and realize its just some guy being a dick, vs having a legit issue.
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Old Dec 19, 2008 | 12:11 PM
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Originally Posted by Rear-Vue
i bought "something" from a repulatable company over 4 months ago and i am still having issues with them, had nothing but problems from the time i clicked buy. then it got progressively worse and worse.

a review board should be made, The person isnt stupid but people are, aka the person should be able to read thru the bullshit and realize its just some guy being a dick, vs having a legit issue.
That would be an AWESOME idea except for the part where it makes a PAYING ADVERTISER look bad AT ALL! Thats why its forbidden. Just wait this too will get locked.
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Old Dec 19, 2008 | 12:11 PM
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over on the charger forums some1 started a thread similar to this now THEY DO have the reputation/feedback option for vendors it has helped out the charger forums ALOT since they started

.Net should try
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Old Dec 19, 2008 | 12:12 PM
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the problem is tht this is a public forum and anyone can post whatever they want.

how you weed out the spam/trolls from valid complaints IDK.
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Old Dec 19, 2008 | 12:15 PM
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Here is my question. How many paying premium members are there? How much money does that compare to the paying vendors? If I pay to be a member of this site, I at least should have a voice in what goes on. Whether through voting a rule or discussing it.

Maybe the problems need their own forum for premium members only.
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Old Dec 19, 2008 | 12:17 PM
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so what we have a mediator that will acutally look into the issue himself before we can post it legit? i doubt anyone will want to do that. would be neat. but wont happen.

on many other forums i know we got a review thread on people that buy things on the forsale threads why not have one for the venders 90% of the time we spend big money in venders vs random forsale thread why do we have somewhat pertection from other memebers but not from venders..
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Old Dec 19, 2008 | 12:22 PM
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Originally Posted by Jackalope
Dude I was being SARCASTIC! I agree with you but as I said in my post they can get away with whatever they want and we can't do anything about it. Its always been this way and it always will. They pay to advertise so that gives them a free pass. Sorry you didn't get the sarcasim and your welcome.
I had sarcasm as well in my post. We need a sarcasm smilie
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Old Dec 19, 2008 | 12:23 PM
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Originally Posted by WickedSS2005
I had sarcasm as well in my post. We need a sarcasm smilie
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Old Dec 19, 2008 | 12:24 PM
  #18  
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Originally Posted by umrdyldo
Here is my question. How many paying premium members are there? How much money does that compare to the paying vendors? If I pay to be a member of this site, I at least should have a voice in what goes on. Whether through voting a rule or discussing it.

Maybe the problems need their own forum for premium members only.

I agree. I pay just like the vendors pay. maybe not as much. but I still support. Why dont I have a voice
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Old Dec 19, 2008 | 12:28 PM
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Originally Posted by originaladrian
the problem is tht this is a public forum and anyone can post whatever they want.

how you weed out the spam/trolls from valid complaints IDK.
have like on each vendors page where registered users can write comments about them
but then have like a 5 star system that only members over a certain amount of posts or a certain rank can rank with.
that way you still have all complaints/complements from everyone
but only the ones that have been on the site long enough and know how certain vendors are can vote using the 5 star system.
but everyone is able to see the 5 star rank of that vendor
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Old Dec 19, 2008 | 12:30 PM
  #20  
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this has been kicked around before but there has to be a way to weed out comments. some people hold wicked grudges...others hate companies just based on heresay.
so it would have to be legitimate orders people placed--- youd need to supply order info or something in order to post or something is my suggestion.

in addition....with so many vendor areas on here, you will see...most people dont post when they have a good transactions. it is human nature to bitch when something is wrong...so i forsee people only giving feedback when they have a neg. experience rather then a positive.
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Old Dec 19, 2008 | 12:32 PM
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Personally, I don't care if there is a review section but if someone can answer this for me it would be great.

What happens if someone makes a complaint without any backing. While the negative complaint is seen by everyone, and a vendor is fighting the supposed "charges" one would think the negative stuff would drive any potential business away from them by others who are watching.

For example, anyone remember the 3 Duke students who were charged with rape just because the stripper claimed the guys had raped her? At the end of the day, all charges were dropped but do you think those 3 students will live a normal life any longer? There was a report on how 2 of them had to move away because they could not even get jobs in the area anymore....

Sure a negative complaint is not the same as a rape charge but I hope some of you get my drift.

-----------------------

If you are having issues with a vendor and they won't do anything about it, go to the bbb, if they don't do anything about it then simply do what is best, word of mouth damage.

Just my 2 cents on the whole thing.

PS: If anyone has issues with me please do contact me because I try to make things right before they turn into anything big

-Karo
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Old Dec 19, 2008 | 12:34 PM
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Originally Posted by Rear-Vue
so what we have a mediator that will acutally look into the issue himself before we can post it legit? i doubt anyone will want to do that. would be neat. but wont happen.
Not quite. I'm purposing that someone just needs to asses the review to make sure someone is not spamming. I.E: Weeding out "They Suck! I hate them!"

The person could just read them to make sure they aren't spam.
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Old Dec 19, 2008 | 12:35 PM
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Hey Karo how's Steff doing these days? Man I haven't heard from you guys in YEARS! But yeah there's gotta be proof of the problems before someone goes posting stuff. Like taking months to get parts that are suposedly in stock, or being promissed the sun moon and stars only to get poop.
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Old Dec 19, 2008 | 12:53 PM
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Originally Posted by Karo
Personally, I don't care if there is a review section but if someone can answer this for me it would be great.

What happens if someone makes a complaint without any backing. While the negative complaint is seen by everyone, and a vendor is fighting the supposed "charges" one would think the negative stuff would drive any potential business away from them by others who are watching.

For example, anyone remember the 3 Duke students who were charged with rape just because the stripper claimed the guys had raped her? At the end of the day, all charges were dropped but do you think those 3 students will live a normal life any longer? There was a report on how 2 of them had to move away because they could not even get jobs in the area anymore....

Sure a negative complaint is not the same as a rape charge but I hope some of you get my drift.

-----------------------

If you are having issues with a vendor and they won't do anything about it, go to the bbb, if they don't do anything about it then simply do what is best, word of mouth damage.

Just my 2 cents on the whole thing.

PS: If anyone has issues with me please do contact me because I try to make things right before they turn into anything big

-Karo

We know that it is sometimes very hard to distinguish between true problem and emotional bashing, but if that is your problem with the idea then we should get rid of the resale review section for members too.

Taking it up with the Better Business Bureau does nothing. We need a way to alert members when there is a serious issue. Instances like the rattling, Whisper resonator, need to be addressed not shoved under the table.

Maybe have a new section for customer reviews of companies. Let the Mods review the submittal before it is posted. Kinda like how the How-to section is run. Also add rules to the section that are very strict. Such as crazy bashing is illegal and will lead to banned members. If you force rules to keep it clean then it should work. Let members address their case to the public and see how it goes. PREMIUM MEMBERS ONLY
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Old Dec 19, 2008 | 03:32 PM
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Originally Posted by Hstn Wytt
have like on each vendors page where registered users can write comments about them
but then have like a 5 star system that only members over a certain amount of posts or a certain rank can rank with.
that way you still have all complaints/complements from everyone
but only the ones that have been on the site long enough and know how certain vendors are can vote using the 5 star system.
but everyone is able to see the 5 star rank of that vendor

so why should only the premium member get the ability to cover their ass? i know it would be considered an extra "thing" but shouldnt everyone have a way to post issues, reviews? chances are their are maybe.. 2-300 premium members if that.. out of the over easily 10k or mor eworth of people.

I think the whole thing should be run like run like the how to section. but i can also see some mods be impartial to vendors that they like. i think either way it wont be perfect but something should be in place.
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