not sure if this is the right area to post...

brought my car in to service on may 15th b/c of a jerking/stalling/hesitation/low power problem that was occurring...tach was inoperative and there was no check engine light....advisor witnessed the issue himself and wrote it up (i assume it was a problem with the crankshaft position sensor)...i also informed him that there was a problem with 2nd gear grinding on downshifts which i attributed to a failed synchro...both of these issues should be under warranty..

i figured that while they had the trans out id have them install a new exedy stage 1 clutch as well as a new clutch actuator unit as well...save some $$ in the long run

the advisor said that he was not sure if i qualified for a rental car and he would look into it...i decided to get one anyway figuring that even if it wasnt covered, it wouldnt take more than a few days to fix....

first of all i did not qualify for a rental car...ok no biggie so its $35 a day for a couple days...
now its going on 10 working days and 2 weekends and a holiday...my cars still in pieces on the garage floor waiting for parts which have yet to arrive...this is also the case with several other customers in the shop

i put a call in to pontiac customer assistance yesterday...guy was more than helpful in taking down my information and he let me know that i would get a call back today with information on wheter i would get reimbursed or not for the rental

i get a call back today from some lady obviously reading a 2 line script

"we're sorry that you are having this problem. unfortunately we will not be covering your rental costs"

no matter what i said...this was her answer...i asked her for a manager she said "that wont make any difference this is the answer you are getting"

at this point im so ******* pissed...she said that she would forward the case to a manager and id get a call back sometime today...

any suggestions/advice?? if they dont at least pay for some of the rental im seriously going to trade my car in for a genesis or something as soon as i get it back

 

my car is in for 2 and 1/2 months waiting on the gear kit.
good luck lol
tell them if it takes longer you want a free rental and you car payment paid for that month.. worked for me. lol i drove around a 08 G6 GT for winter while my car sat on their racks. and they paid my payment for 3 months

 

Wow... yea next time don't offer to pony up for a rental yourself. Once you do that it is bully time for any rep.

Go in... have them do the warranty work.. get the rental papers.. THEN ask for the additional stuff.

 

Wounder if its because they are putting in an AFTERMARKET clutch but other then that i dont see why not!

 

UMMMM, where is your update?!?!?!

 

cars paid off lol...ive been trying to get them to pay for the rental thats the whole problem

i doubt it is b/c of that but i am willing (but havent told them) to pay for part of the rental due to that

shhh shhh shhhhhhhh

 

I had the same problem with Toyota and my POS Scion. They would only cover rentals for 1 week and it took 2 weeks to get the parts to fix my car. It didn't matter that it was Toyota's fault my car couldn't be fixed sooner.

 

honestly this is absolute bullshit...i really didnt expect them to cover the entire cost of the rental but i did expect at least some offer to cover part of it....

 

In NJ 20 days downtime classifies as unreasonable length of service and you can get them to buy the car.(part of lemon law)

 

that's not right. ****, my dealer let's me borrow one of their cars so i don't even have to go through the whole rental process. if their cars are all used up then they give me a rental. i don't go to gm dealers though.

is your car still under warranty?

 

still under the 5/100 powertrain yeah

 

might be too late but find another dealership that does loaner cars.

 

I'd expect a rental to be paid because it clearly states that courtesy transportation will be offered in my owners manual. Hard to fight with black and white. Maybe this is not the case for your year (mine's 09)?

 

im gonna check in the manual when i get the car back its up on a lift and kind of inaccessible

 

just an update...

basically the entire 1-2 gear shafts are being rebuilt and they have all the parts except 2nd gear which they may not be able to get until june 16th...thats a month and a day after the car went into the shop...

As soon as i get the car back safe and sound GM customer service is going to have to listen to me every single day until something is done about this...

Rental costs so far = $950 and counting

 

that sucks bro... with GM goin bankrupt they are basically saying " if were fucked, so are you." i went in yesterday for a part that snapped on my ss/tc and they said it would take up to 6 months for this part? so like wtf am i suppose to do..... just bad timing to have these cars

 

checked the manual...courtesy transportation is only covered under the bumper to bumper warranty...knowing this now i would be entirely willing to cover the cost of a weeks car rental seeing as thats what i would reasonably expect a job like this to take....however over a month is complete bullshit and GM should be held accountable for the rest of the rental period

 

Mine is going into the shop for a couple small things come Monday and I asked about the rental and they told me that if they had to keep the car overnight then I would be provided with one free of charge

 

BBB... threaten to call them to the rep... you'll get a manager quite quickly.

 

thats gonna be my next step...im waiting for everything to be done and over and get my car back then im gonna compile the damages as far as the rental bills go and **** then plan out a course of action...but i want my car fixed and back in my possession first

 

Since they're taking an unacceptable length of time and their customer service hasn't helped, utilize the BBB card. Seriously.

If a company is trying to screw you, they'll keep screwing you until you call the BBB. I went though the same issues with Tracfone... they kept stealing minutes from my old phone until I called the BBB on their ass.