Just an FYI for everyone. I ordered my Vibrant Performance Exhaust on Monday 10/30 from Modern Performance. They billed my card the next day and told me it would ship that day. On Wednesday I e-mailed them for a tracking number and never received a response. On Friday morning, I e-mailed them again and around 12:30 they sent me my tracking information. When I went to Fed-Ex, they had no record of my order. I called Modern Performance 3 times on Friday and spoke with their customer service dept. They told me they did not know what the problem was and would call Fed-ex and call me back. I never heard back from them. I called again on Saturday and was told again they would call me back but nobody ever did. I finally called Fed-Ex myself and found out they just picked the shipment up from Modern Performance on Friday. Essentially they forgot to ship my product on Tuesday as promised and if I had not inquired about a a tracking number, it likely wouldn't of been sent then.

If someone at Modern would have just told me their error to begin with and apologized, I would have understood and moved on. Hell, if some at Modern would have called me back as they promised to do three times, it wouldn't reflect such poor customer service as it does now.

More people need to put the customer back in customer service. What a poor first impression

David

 

so you placed an order, and they shipped it 3 days after you were billed, and you're complaining why? grow up, and cry somewhere else...

 

thats alot faster than most companies,????
id be happy if i were you.

 

The point is they did not keep their word. DOH. If someone tells you something they should do what they said. They should of called back and they should of told the truth. Nothing more. I agree that was BS. I'm with you dave. Even if your a new member.

 

That is poor customer service and by highlighting it to potential customers you may motivate them to improve in that area.

 

Exactly. There's nothing wrong with shipping something 4 days after it's ordered, unless, of course, you said you were going to ship it 3 days before that. I'm sure Dave will get his parts, and they will work fine. But customer service is customer service, and when 5 different places have the same part for the same price, it's the service that will make the difference.