Well I just got back from spending most of the day at the dealership... (Superior Chevrolet, Hendrick Auto Group, Merriam, KS) Suppose to be one of the biggest and best dealer in the Kansas City area.


1. Last week I emailed them for an install date of today.

2. Manager emails me back and says Okay, see this service rep.

3. I email the service rep, explaining the kit and that I am waiting there.

4. Get no reply

5. 3 days later I email him again asking for some kind of confirmation or a time. I said "I don't want to show up Thurs. only to be pissed."

6. He doesn't email me back, forwards my email to the manager.

7. Manager emails me with a nasty email saying "I don’t know what specific response you need from me- if were going to get started out with you getting upset with me maybe its best not to have us do the Stage1."

8. I email back and say, "I am not upset, I was just looking to cover all bases and looking for a time since I am waiting."

9. He emails back and says, I have a tech who is knowledgeable in this for Thurs, see you then.


TODAY - After setting in the waiting room for over and hour, the service rep comes out and says they can't do it because I have the wrong stuff. They take me back and show me the map sensors aren't going to fit and the flash was wrong, the techs were saying it was for a solstice. I said, no no, It is right look it up, here call Tom at Crate Engine Depot (I should have printed off the instructions). The service rep said, "No, I am not getting involved in that. I am not going to Jerry Rig something on there that shouldn't go on the car."

The service dept was unwilling to do any research... They just wanted rid of me.

So they send me home.. I go to the parking lot and call Tom at Crate Engine Depot, he sets everything straight and helps me explain to them. I tell the guys that the kit is correct, explained to them how to install the map sensors, and told them how to get the correct flash. About an hour and a half later they had it installed. I was there 4 hours total.

I should have just called up there in the first place and tried to get through to them.. Make sure you bring the Cobalt instructions. I hate being treated like an idiot when I know I am right.

THANKS TOM FROM CRATE ENGINE DEPOT!!!

 

I'm glad you got it straightened out. You really shouldn't have handled that through email though... but hey it was a learning experience.

 

That seems to happen alot to me too. I keep telling the IDIOT techs that they are IDIOTS and they tell me I'm wrong. My car takes SIX quarts of oil you ASE certified ***! I do my own oil changes now. Except when the weather is shitty.

 

Are you the one that posted on another forum about the wrong sensors, that they were loose and would leak? The dealer just did not read the instructions and install the o-rings.

it sounds like the tech was trying to install the kit without reading the instructions.

 

nubs and their inferior tuning abilities , dealers , make me laugh some more I want MORE

 

Nope that wasn't me.. But I had to tell them to use the new o-rings. Even after that they said, "but these sensors don't fit, these are the wrong sensors" ughhhh!

 

Apparently I'm the only "idiot" who actually installed one correctly and read the instructions thoroughly. I guess most service guys lose touch with the performance side of GM....or they don't care. I'm betting they don't care.

 

Of course they don't care, they aren't passionate about that, it's not their shop, they just have to move em in and move em out!

 

Yeah, it's really sad. I don't even want to be a tech anymore just because of this and other reasons. Granted, I'm not well-rounded like I should be as a tech, I still don't think it's wise for me to continue down the same path or I will end up like them. No thanks!

 

First of all...a phone call never hurts...could have cleared everything up in 10 seconds on the phone...

Secondly, you should ALWAYS bring the instructions if you have them. I went in and the tech was like "what number am I supposed to call?" and I was like "I don't know...you work here..." and after asking me three or four times, he finally decided to ask someone else within the organization if they knew the number...

Bottom line is, if you know what is going on, bring the GM documents with you and tell them they should be able to figure it out.

Also, I have noticed that techs seem to be very pissy when the "average joe" comes in and knows things they don't...they view it as some sort of insult...

 

That's my biggest fear; that they'll just toss it on without going step by step and hose something up. There's no way of making them follow the instructions without standing there with a gun to their head and that seems a little extreme to me to install sensors and a flash .