well we did have a guy running 60's with a 2.85 for a little whil with no problems... (waiting for a new hub to come in) now we switched him to a 2.6 and still fine... I bought my 60lbers and had them tuned by cobalt-addiction. Kenny is a great guy and is always willing to help us out, but all I see is everytime someone f's up they blame them... I've seen countless posts about bad customer service from them which is absolute bullshit... Kenny has helped some of us locals out and gone way behond what you would ever expext from a shop owner. I am there at least once or twice a week, get to see how they make their stuff, and I wouldn't buy anything from anybody else after my dealings with them....
I hope this helps clear this up a little, and people will learn to vent their frustrations in a positive way instead of bashing a company for doing everything in their power to help.

 

Wow, I had to stop reading this....Ballsout, you were just wrong to dis CA like that. I think its great that they put you in your place. Its obvious that they were doing all they could to help you out, but you just were pissed it wasn't working. Not everything is a 100% guar.

This thread needs to be locked or deleted!

 

I agree

 

Cobalt Addiction is the F****** best. kenny is the man. if ur gonna bad bouth CA..u mite have some local cobalts coming out by you. they are trying to go out of there way to help you, but all you have to do is complain and bad mouth. there should be none of this to CA. me and 06blackg85ss are yeah down there every week and seeing kenny bust his ass to help us out..he is currently makin a XTC intake for my car and the 2.4 and i have the honor to try out his awesome work. so ballsoutbalt..stop talkin ****...let kenny help you out like he does every other cobalt he deals with.

 

Are you threatening the thread starter?/?

 

is think CA is trying to help you at the same time if you want your money back because they sent u a defective product, installed or not i think you should be able to get your money back.

U buy a broken item from any other store, u got your reciept, they give you your money back no questions asked.

I think its kinda Lousy of CA to not give someones money back. especially when they are a returning customer.

A internet based business should really think about their PR before they make decisions. I mean come on. People like me see it and think twice about doing business with you.

I just sent CA an email earlier tonight asked about stage 3, if my injectors come broken and i say **** it take the whole kit back are you gonna tell me no? WOW that would be a sad day for you.

 

sorry if i come off harsh but i work in customer service. and i get perturbed when i see someone getting less then excellent service. 200$ for some injectors is alot harder to come by/ come up with for some people then others.

 

I'm failing to see the part about tricking the ECU to use the 60lbers. If your tuner is using HPT, then the car can be set up to use them. If they're using something like a maf translator, then I'd take it somewhere else.

Other then that, I had a bad injector a couple weeks ago, and it was causing major missfires. I switched it out, and had no further problems. The injector failing was my fault though.

Anyways, I'm also curious about the part saying the injectors are running at 30% duty cycle. You do know what that means, right? just wondering because of the way you said it. You don't want 100% duty cycle. 80% at WOT is about the max you want I believe.

 

true... yo illmatic isn't threatening people... we were at the shop friday night to develop an intake and ended up getting to see a pretty pissed off owner... as stated he does go out of his way to do whatever possible to help people out and trust me what he stated about returnin a defective injector to replace it... I don't see the problem... If you buy electroiniv piece.. if you used it for a week... you think you're gonna get your money back... never... but he said.. send back the broken one and he'd replace it free of charge... if the guy can't tell him which one is fucked up... I think something is up. maybe he realized he didnt need the 60's and 42's were good enough... and wanted his money back.. sorry guys but things don't work like that in the business world... ]
but anyway... this thread is dead and should be locked

 

Yeah, once again my vote goes to sending back the used and broken ones and just get a new set of 60s.

Hey Paul, did you do any logging with my configuration for HPT?

 

sorry man didn't get a chance... I"ll be back there monday night tearing my car apart to fix the tranny.... I"ll send you somthing from the shop.... I want my damn car back....
but definatly this week I'll send you something

 

yo paul thanks buddy. when do u need me to help you?

 

hopefully have the car up at c/a tomorrow... should have my axles by mid week or so... and I"ll see what else is messed up from there... I'll def let you know

 

QUOTE=FLCobalt]is think CA is trying to help you at the same time if you want your money back because they sent u a defective product, installed or not i think you should be able to get your money back.

U buy a broken item from any other store, u got your reciept, they give you your money back no questions asked.

I think its kinda Lousy of CA to not give someones money back. especially when they are a returning customer.

A internet based business should really think about their PR before they make decisions. I mean come on. People like me see it and think twice about doing business with you.

I just sent CA an email earlier tonight asked about stage 3, if my injectors come broken and i say **** it take the whole kit back are you gonna tell me no? WOW that would be a sad day for you.[/QUOTE]

IF you would buy a stage 3 kit and the injectors come broken ...we replace the broken injector or part .....why send the whole kit back ? Like most companies , if you then decide to send the whole kit back there would be a restocking fee and loss of shipping fee. I don't see where we are being unreasonable?
SO are you saying you should be able to install the whole kit , use it for a week , find out your unhappy with it because it doenst perform as you expected or an injector happens to go bad , and return all the pieces used for a full refund? I don't know any company that would do that. IF the kit was unsed , no problem , we will take it back ...if a piece is broken in a short period of time and is found to be faulty (not an install or tunign error) that it gets replaced by warranty. You can't trial and error parts and expected a manufacturer to take them back at full face value. Some large companies do that but 99% of companies can't and don't.

If the part didnt fit the car or was an incorrect part , returning the used part and refunding the full price wouldnt be a problem . No manufacturers nor really any autoparts supply houses will ever take back used electrical or mechanical parts whether they are the correct part or not ...used or not...try going to Gm and ordering a part and then try and take it back unused for a refund ...90% of the time they will not do it unless you really know someone there. We normally will do it but in this case it is 3 working parts that are used and 1 that is broken . If we get these back and refund 100% we lose shipping charges , and can no longer sell these injectors as new , so we lose more money again. Broken parts do happen and we DO warranty them , as in this case , send back the 1 broken one and we will replace it . So now lets play the scenario that we send him the 42lbs he wants , now he cant get them tuned correctly , do we now get those 4 injectors returned used and we now have 8 used injectors we cant sell? Where will it all end? We make very little on the injectors and cannot offer them to customers for TRIAL AND ERROR. Lets see if these work and if im unhappy with them illl just return them and try another set and another set till i find a set i like. Maybe people can get away with that with huge companies like k-mart or something where the empolyees could care less what they take back it doesnt ever affect there pay check , but for small businesses like ours and many of the vendors ...stuff like that can close down a business ....especially when we are all price competitive and have very little markup on these items. I dont think anything in those emails that we showed bad customer service at all...we just cant get walked all over and taken advantage of by our customers. Yes the customer is always right ...we cant argue with that ......he said the piece is broken ...we said we'd replace it. It could have broke during shipping (which would have been our fault), or it could have broke during install (his fault) ...it didnt matter , i said i'd replace it for him either way . Most places wont replace it unless they see a receipt from a authorized mechanic shop to prove it was professionally installed...not us , why ? becase of our good service ....we gave no hassle , just return and we will replace ...simple and a solution anyone would want to have.

I'm kinda just looking for some feedback ...are we really being that unreasonable by trying to help? .....does that make our customer service so bad ?... Is there soemthing i'm missing here? I mean if this post is coming off that our customer service is that bad ....i would like to change it , but i just dont see it .....we can't just let people walk all over us ...otherwise we might as well just give out stuff below cost and for free till we run out of money and close our doors. Im wondering what the other vendors would do in this situation ..honestly ... Yes it would be easy to just give him his money back ...but that solves no problems ...just makes more ...where does it all end . Every business has a breaking point. If this makes us look bad and you feel we are ripping him off or have terrible customer service then i'm sorry and i hope you find a vendor who will do as much if not more for you as we try for all our customers. I am very passoinate about my business and take alot of time trying to help everyone out as much as i can ...but i cannot compensate for everyones mistakes.
Sorry for the rant , but vendors have feelings too

 

I don't think anyone can dispute your customer service after seeing the e-mails, and most people don't understand small businesses. I've seen it first hand with my buddy's Car Audio shop so I see your point about low mark ups and customer returns. The poster felt his customer service was bad and made it out to be that way but the truth has come out. I don't think Cobalt Addiction has anything to worry about on this forum.

 

Yeah you guys are doing the right thing when it comes to customer service. I don't understand why he wouldn't want to run 60 with the 2.7. Room to upgrade if nothing else.

 

i like you guys, dont get me wrong. like i said, when u guys respond to the email i sent ill probably pick up stage 3.

As far as this mini novel you wrote, i only read the first 2 sentences and came to the conclusion that what happens to this customer has no effect on my life what-so-ever
so why should i care lol. sounds heartless i know.

 

Your customer service is good.

If I bought a set of tires and one was going flat I wouldn't expect to have them all replaced, just the one going flat.
No reason to return something that is not defective just because of one tire...or injector in this case.

 

Amen there Kenny....

 

word to that paul

 

So (and just askin) am I to assume that I'm SOL for transportation?'ll have to take out the bad injectors and send them back. I will have no car, and by the time i get good parts back, no job.

 

put the stockers back in, you dont have that many mods...put the stock sized pulley and stock injectors in. no biggie

 

I do appreciate everyones feedback. Maybe I was over reacting and for that I do appologize to CA, sorry guys.
But, does any one here actually run the 60's with a 2.7?

 

The modular pulley is on there for good. I woud have to buy a ZZP 3.5 pulley to return it to stock.

Maybe I just have the whole buisness world all wrong. When i managed a retail store i would have never brought any inconvienence to my customers if i could have helped it. I guess those days are gone.

 

If you have the 2.7 on just don't beat on the car while you don't have the 60s in.