So i took my car to the dealer. I told them the check engine light was on because it needed a new evap purge solenoid. I told them i didnt want them to do anything that wasnt covered under warranty.

So then they do a diagnostic and find out the evap purge solenoid needs to be replaced. They did this before they found that the EPS wasnt covered under warranty. Then they charged me 85 dollars for a diagnostic.

Not only are they idiots. They are also crooks.

 

You would have been better spending $20 buying the part and fixing it yourself

 

that is a load of bs.

 

i agree, see if you can strong arm them into letting not making you pay, in alotta states a verbal agreement is a legally binding contract.

 

How do dealerships constantly get away with crap like this? Espessly with people everywhere talking about what crooks they are? Youd think it would scare off all their buisness.

 

Youd think theyd have figured out that if they treat customers right, and honestly and fairly, it would spread by word of mouth and it would bring in MORE customers and buisness, then ripping them off and letting them spread word of mouth scareing buisness away.

 

I’m sorry to hear about the frustration you experienced at your dealership. Has your concern been taken care of?

Laura
Chevrolet Customer Service

 

did you authorize the replacement part. if you did not give authorization for the repair then technically you don't have to pay for it.

 

Dont pay it then, every time I go to the dealer..

they first try to charge me for some BS...


I refuse...


they dont make me pay?


Seems simple enough to me! haha

 

If you signed for a dollar amount, then its on you. If you signed for ZERO dollars, you dont have to pay, but seeing as it wasnt covered, you probably had to sign for your deductible. The extended warranty will ask you what tests were performed to diagnose that fault and the tech says "the owner told me so" then the claim will be denied. You, in essense, signed for one hour of diagnosis.

When a customer comes into our dealership and has an extended warranty, We tell them, "We need you to sign for one hour of diagnosis, if we find your concern is covered under your extended warranty, that money will be put towards the deductible, if its not, you are responible for that hour of diagnosis".

Because when it comes down to it, I dont work for free and I wouldnt expect you to.

 

This. THIS EXACTLY. Good post, man.

Have you, or anyone for that matter, thought of what it's like to be working and have someone come in with their car, and TELL you what's wrong with it? And then jump up and down screaming the word 'Warranty' again and again?

First off... you telling them it's an EVAP purge solenoid doesn't mean ****. I'd let that slide in one ear and out the other. You don't tell me what's wrong with your car. I tell you. That's why you brought it to me.

If you were so sure it was an EVAP solenoid, why did you just not throw that part at it and call it a day? You would have avoided angering both the dealer, and yourself. Or maybe simply ask your question before you handed over keys, signed anything... doesn't that make more sense?

Sorry bud, you don't have my agreement with this one at all. They call them 'Stealerships' for a reason, as they have a reputation of doing that kind of stuff. To seniors and kids... it's brutal. I've seen it and don't agree. But in this case, you fail.

 

if more people came in a said i think its the such and such rather then i know its this, things would be better. and still the dealership should be calling the client the second the vehicle is no longer under a warranty assessment as well as making sure the client is aware that if its not covered under warranty then they are responsible for the diagnosis. going ahead with a repair without the authorization of the client is bad business and if he did not sign for it or verbally authorize it then he is not liable to pay for the part. the 1 hour diagnosis ya, but not the part.

 

From what i read, they didnt fix the car, just diagnosed it. If you sign for a dollar amount, you are responible for that, regardless. Also, it must be a pretty shitty warranty to not cover a part like that, must be a powertrain plus warranty.

 

i misread, thought the OP said they had gone ahead and replaced the part without his concent.

 

i took the car in mostly because of an axle seal leak, knocking noise in the rear suspension, and excessive backlash in the drivetrain (which i beleive is due to the control arm bushings).

I have a standard warranty which covers basically every suspension component besides the shocks. I am also still under the 100K mile powertrain warranty. the standard warranty requires a copay of $100 per visit.

I did not let them replace the evap solenoid. They replaced an end link and fixed the axle seal but did nothing about the control arms. and they sat there and tried to tell me that the evap purge solenoid was causing the backlash. i told them this simply didnt make sense because the evap solenoid has nothing do to with the drivetrain. they said they couldnt be sure until the solenoid was fixed.

so then im going to replace the solenoid and take it back to prove to them that the CABs need to be replaced. They are probably going to try and charge me $100 again for the copay. thats why they wanted to separate it into 2 trips so they could pull more money out of me. well its not going to happen because its the same problem i first came at them with, and they were incompetent to fix it. they are going to get an earfull when they try to charge me again.

I got a call for a survey on my experience and i told them about the situation and said i would not go back to this dealership nor would i recommend it to anyone based on my experience.

 

The Mechanic & the Customer | Xtranormal


/thread.

 

i guess i wasted my money on buying a warranty. i would trust myself doing the work over them any day of the week anways. They obviously dont know what they are talking about if they think an evap solenoid is causing drivetrain issues. the ONLY reason i let them even touch my car is because the work SHOULD be free due to the warranty.

Do you guys know if i can just get the parts that are covered by warranty, or is it required that the dealer does the labor? i really dont trust these guys working on my car, and i would rather install the parts myself to know it was done right.

 

Is it a GM warranty? What brand is it? If its a nationaly recognized one, you can take it to any dealer you choose. You can also have them run coverage before bringing the car in. Call them, tell them what warranty you have, and ask them if "x" componet is covered. Most will run it for you.

 

.......

 

well i have 2 warranties. the standard warranty is for any GM dealership. The warranty is through Zurich. I don't imagine anyone here would be familiar with it, so I will have to contact them to see if i can get the parts only.

The other warranty is the gm 100k mile powertrain warranty, which i'm sure plenty of people here have experience with. this is the one i am most concerned with, as some of these jobs can be pretty complex, and i would rather do them myself and just get the parts that are covered by warranty.

 

You know why they do their own diagnosis? It's because lots of people assume its something so when that gets replaced and the problem is still their they have to listen to people bitch about it and then start all over which takes longer, adds cost, and pisses them off more.

If you don't like this dealer then go to a different one or fix it yourself. You live in Detroit there are dozens of dealers close by.