This was one of the main reasons I just didn't bother filling it out...they kept pushing and pushing to the point I wanted to lose it. After the hell I went through during the handover I figured since I still wanted to deal with the service department at my dealership it was better that I verbally tell them I was pissed as opposed to GM jumping all over it. Since I let the **** fly verbally I've gotten nothing but excellent service from them...as for whether or not I'll buy another vehicle from them that's still up in the air. Surveys work well as long as the feedback you provide is correct, not because you feel pressured into it.

 

Since I wanted the first Cobalt SS in Nebraska I didn't have a whole lot of choice of where I bought it from.

I ended up getting it from a dealer that I have never been to before, they seemed like a decent place (i.e. - TV spots, radio ads, paper ads) but man I have never dealt with such arrogant jerks. They tried to con me into extended warranties, life/disabilty insurance and other crap like that.

When I was leaving they did the survey pep talk, I asked why they should they look good or make money off me not being truly satisfied with my experience?

I drove 2 hours back home and waited a week for them to at least call and see if I liked my new car or if they could do anything for me, most good dealers around here will take the 5min needed to do this.

They didn't so I made sure GM knew how I felt. The only positive on the whole survey was the question about offering a test drive.

 

We used to have that type of thing when I worked at Sears. The rating scale was from a 1-10 with 10 being the highest. They rated us on like 25 different things when the people would call this survey #. If they called they got $5 off their next purchase. Anything with a 1-9 was considered a 0 and 10 was the only thing they rated us on so we were telling people to give us 10's cause of that. Kinda stupid i think.

 

I would like to say one thing as a Chevy salesman. Please consider what question you are answering. If you have a problem with the dealer, dont say that you werent satisfied with the saleman. There are only two questions that saleman recieve credit, 10 and 14, and you are more likely to screw over your saleman than the dealer. Now if the salesman was an ass, then by all means give him a bad grade. But i find more often than not that people dislike the management or something else, and that is what needs to be reflected in the CSI survey.

Also, about filling one out at the dealer, that is a joke and it means nothing. The survey is sent directly to the customer from GM, not by the dealer. It is just some dealers way of seeing what you are going to do. I just treat my customers right, and i have yet to have a problem.

 

That seems really shady - I agree w/everyone else. My salewoman let me know that the survey was coming and that if I didn't give her high marks, she wouldn't get paid as much. But she didn't beg. And I most likely would have given her the highest marks anyhow, she was great.

 

i never wasted my time with it

 

you'll get one of those every time you visit (and get something done) the dealership

 

This is why dealers push so hard. We may only get one survey returned out of 30 poeple who got one, and the person most likely to send one in is the guy who we pissed off and wants to screw the dealer. So we need all the positives we can get. But i agree that no salesperson should push you into anything. They have to treat the customer right and earn the good report. But that good treatment only helps if you send it in.