If your car is lowered, has a swaybar, and you have clunks....how do you find this to be GM's problem? It's a Cobalt man, a cheap rental car you've since lowered and increased stiffness with swaybar on parts that are designed to flex and now more than likely are creating noise. Whether it be strut mounts, or what have you. I have the solution, pay GM to install stock springs, and remove your swaybar. If problem persists you have a warranty issue.

If you have an aftermarket DP, and your second O2 is throwing below efficiency codes, what do you expect? GM to warranty ZZP's cat? I have the solution as well, pay GM install an OEM downpipe. If problem persists you have a warranty issue.

I'd toss you a pair of headlights and shoe you out the door .

 

First of all, there are far more issues than anything caused by my springs. Read the list of parts ordered. Cluster panel for burned out bulbs, o2 sensor was diagnosed to be a sensor issue and not caused by DP, tire pressure sensor, new steering column, new headlights. That's a lot of things that are wrong and I'm happy they're finally getting fixed at this dealership and I'm not being pushed out the door like I was at Ray Price. With the attitude you have you should go work for Ray Price, you'll fit right in the crowd of shitty mechanics and shitty support that's only out there to make money and push people out of the door instead of taking pride in what they do and helping people out.

And if the rear clunking because of my sway bar and springs isn't resolved under warranty, I don't have an issue with that and will fix it myself since "I caused it".

 

Note I only bolded 2 of the issues and addressed them.

As for fitting right in, I beg to differ, I manage 6 techs who could give a **** less about your car, come to me for answers regarding repairs, and I get to play quality control once jobs are complete. Essentially I'm a babysitter and if upper management allowed they'd all be on their asses, jobless. My fiancée, bless her, deals with plenty of the hell I raise at home due to such and work discussion has ceased now.

I even considered offering to warranty your headlights and doing an exchange via mail, my bolded lines though addressed what I've found personally between owning two of these lowered with rear swaybars, and if you expect a GM tech to do with those issues well good luck, and that's from personal experience.

I'm also intrigued as to what code your rear o2 is throwing?

 

It's the P0036 and P0037 rear o2 heater codes. Tech said he tested the sensor and it's outputting some crazy numbers that it shouldn't, he doubts it was caused by a catted ZZP DP. I've also mentioned, I don't mind them not fixing the rear clunk, I just wanted it diagnosed. If the diagnosis was my fault due to suspension mods then I'll fix it, if it's something else that I have not caused, I'd like it warrantied. To be honest they can't even figure out what it is. I definitely do appreciate tech's help with getting everything else fixed. Comes to find out he has an SS/SC so I guess that's a little motivation to take better care of the car as he would for his own, seems like a really cool guy that knows his **** too vs the fool at ray price that diagnosed my car by comparing it to his girlfriend's 07 LS

 

I hear you on the Dealership issues. My local ones are pretty much incompetent. Once my car went out of the GM Protection Plan warranty, I went back to doing my own stuff (or if it is something I don't have time/tools/lift for, a local family owned garage my family has great exprience with). I once had collison damage (Raccoon strike) done by the local dealership and they pulled this stunt:



I'm also missing like half of my push pins in various areas of my car, and they also never put in about half of my friction clips for the lower deflector. Oh, and they tried sneaking a kinked AC condenser by me as well.

They got a good amount of chewing from State Farm and myself on that.

Anyways, another dealership in another town (while I was still under the protection plan warranty) tried addressing a loose e-brake cover by attempting to glue it in with some sort of weird resin. It ended up seeping into the release button. That was fun when my e-brake locked up because of that. Plus I was high as hell from all the fumes (it was winter, so I had to have my windows up). I've also had various interior panels (scratched/bleached with cleaner), my driver airbag (broken connector), and steering wheel (scratched leather) screwed up by them as well. I also had my car stuck in random limp mode (ENG PWR REDUCED) for about 2 months and ended up replacing numerous sensors before they finally figured it was my tmap. Getting a sudden loss of power in the middle of a dangerous intersection is fun.

 

Love the upside down LS lower grille, that's just 5 star platinum at it's best. I can't believe there is no quality control for dealerships from the GM. Half of these people need to be gone and replaced by people that actually go to work and take pride in what they do. With that being said I think steering column should be in tomorrow or tuesday, it's the only part they're missing to take my car in for repairs. Can't wait to get this done.

 

08/22/12 UPDATE: Picked up the car, steering feels great, no more rattling, headlights work perfectly, cluster is displaying that my foglights are on again when I turn them on, no more annoying CEL/MIL, tire pressure monitor hasn't been tripping. Only issue I got to figure out is rear end clunking, nothing in the trunk and I still get it over offset surfaces and sometimes on sharp turning. Going to have to figure that out sometime but for now I'm definitely satisfied.










Oh and let me quote Ray Price Chevrolet for the last time, "Nothing is wrong."


/Thread.

 

Aleksey,
First of all, let me apologize for your experience at Ray Price Chevrolet. I looked over your repair order after a customer brought your post to my attention. I spoke with both the service manager and the technician that looked at your car and reviewed our NPF (no problem found) procedure again with them both. In our defense however, the only problem brought to our attention that was fixed elsewhere was possibly the steering column. The other problems were not brought to service's attention and not placed on the repair order.



If you have any question or concerns, and or would like to speak with me, please contact me directly!

Walt Price, General Manager
Ray Price Chevrolet
Mount Pocono, Pa
570-839-1111

 

rear pedders can clunk. The Pedders spring deal is really unfortunate, they are not made of very good material based on my analysis with the spring people we use to make springs, here in the USA. You dont say who made the rear bar on your car, early Powell ones can clunk if they impact the twisting "V" beam. i do not deal with OTT and thats wherre you purchased it. But that problem is rare on TC because the rear "V" beam seems to have a production variation I have not seen on SC Fe5 cars.

Looks like the dealer did their best to help you, however long it took etc.

 

what kind of car do you drive and why?

 

Walt,

The reason this thread was started and was made into a big deal is simply because of the fact that after several conversations with the Service Manager he disregarded anything I had to say and ignored my requests pushing me out of the door.

If your read the first post, it states all the issues word to word as I read them off to your service manager. I had that list saved in my Notes on my phone in order to make sure that I address everything once I'm at the dealership. When I came back the next day and realized nothing other than ignition cylinder and e-brake adjustment was done, it really annoyed me. After a test drive I was able to verify the steering issue and clunking issue were still there, as well as the headlights that were "not foggy" and the check engine light. I even insisted on the technician to ride along with me to verify these issues and he just kept on giving me excuses for everything that was going on. At Brown Daub they diagnosed the issues all on their own without me driving around with them and resolved everything in a timely manner with courtesy and professionalism.

If you technician couldn't see a bright orange Check Engine Light icon on the dash, after the fact that I addressed it to the Service Manager, when he worked on the vehicle and test drove it then maybe he needs to find himself another profession. When the technician at Brown Daub Chevrolet hooked my car up to the computer to diagnose the CEL, he also found other issues and resolved them for me. That is what you call great service with professional employees that care about the work they do.

I'm not sure if you will or will not follow up on this thread and read this message but I will give you a call on Monday to follow up on this issue.

As in for the "rear clunking" issue, it was resolved as well. Turns out that the bolts on the door hinge came a couple of turns undone making the hinge slide up and down when the body of the car twisted during turns or uneven surfaces creating a clunking noise.

Thanks,
Aleksey

 

Find where the water is going in, and obligue them with a garden hose...

 

someone didn't read 3 pages...

 

I like how RayPriceChevy signed up on this forum.

 

Agreed. I wonder if it was just one customer or multiple or maybe an employee that saw this thread.

Also curious if they will ask him to delete the thread. Doubt he would, but just curious if their concern is reputation.

 

Personally think after reading all three pages on this, i doubt it will get deleted. I have a rant for my dealership that I might post up soon. Still haven't received a call back in some months after they left the interior of my car a mess. That's for my forum post though, not here.

 

I did that to my minivan's turn signal many years ago. Worked like a champ.

Id say go the oppsite direction and fill that head light to the top from the garden hose. Then they cant say its not full of water. Hell put a goldfish in there.

 

Also,
If they didn't fix any of your issues.
Make damn shure they did not charge GM for warranty work.
That would be THEM commit straight up fraud against GM.
Then you can report them to GM for it.

 

i dint read this hole thread but call gm sutomer service, there on your side, and i swear that dealership will call u willing to fix it, happens a few times to me all set now tho

 

Everything has been repaired by another dealership that was recommended by Chevrolet Assistance Center. Scroll up for the invoice.

 

ohh sweet!! iv had a few problems with a local dealer, i just call customer serivice so they knew what was going on, but i had another dealership 30min alway fix it where i buy my cars from

 

Thanks Aleksey, look forward to talking to you. If you call and I am unavailable, leave your number and I will return your call.

To answer Dobsongeorge; a friend's son,who has a cobalt, saw the rant, and let me know. I won't request that it be taken down.

While I don't get involved in most customer complaints,(dealership managers resolve most of them as they should), I do get involved in unresolved issues if I know about them.


Walt Price
Ray Price Ford Chevy
Mount Pocono Pa
Since 1913

 

Props to the owner/dealer!

 

agreed.

That headlight thing I would fix myself. The clunking I probably would have had to invest some good time to find, right now I got an exhaust noise that sounds like the exhaust is settling everytime Im done driving the car, makes creeking noises. I just ignore it.

The headlight can be pried apart after heating for a little bit. Just use some more glue to reseal them. After you clean them of course.

The cluster thing sucks. im dealing with burnt out LEDs in the HVAC right now and I dont really feel skilled enough to saulder som new ones in...

All four of my doors collide with my cars frame. Its a big joke to me. I bring it to my dealers attention, they align the doors... they hit worse in some new areas and no longer hit where they used too. They gave me touch up paint to take care of it with lol. Thats when I first got the car.

Brakes were the first thing,... the very first thing that made me realize this car is going to have alot of little annyoing problems. Is the car worth dealing with them? yes. I can put up with all the little things, as long as big things are properly taken care of. The ignition lock was a big thing and I was given a "Favor" to get it taken care of since I was outside of the bumper to bumper warranty.

 

I agree with knowing about small issues. I still have the 05 Cobalt I have to fix non stop. The matter of fact is once March 2013 comes and bumper to bumper warranty expires I'll have to deal with all these issues with my own money. For the time the warranty is still valid I would appreciate if dealerships did the work. On top of everything I don't understand the issue, that's guaranteed money to them from GM so why turn down work you know 100% you'll get paid for?