Problems/Service/Maintenance Do you have problems with your new 2.0, 2.2, or 2.4L? What kind of service did you have done?

Stupid GM Policies

Thread Tools
 
Search this Thread
 
Old Nov 3, 2011 | 10:31 PM
  #1  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
Stupid GM Policies

so i've been having an oil leak around my timing chain tensioner for a while now and just took it to the dealership this week because i found out the car is still under the power train warranty. Monday it goes in and they replace the tensioner and valve cover gasket and give it back. Next day its leaking worse than before so back it went today. They called and said they found something wrong with the head but instead of just replacing the head they said they are going to fix it with epoxy. They said that is the gm policy. Anyone else think that its an awful idea to repair such a vital engine part with glue?
Reply
Old Nov 4, 2011 | 12:00 AM
  #2  
CanadianCobalt's Avatar
Senior Member
iTrader: (5)
 
Joined: 11-14-09
Posts: 1,497
Likes: 0
From: Lethbridge, AB
Thats bogus, call GM.

Joel
Reply
Old Nov 4, 2011 | 10:35 AM
  #3  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
They said it will have a separate warranty for 1 year/ 12k miles but I just think its stupid because I don't see that holding up well
Reply
Old Nov 4, 2011 | 10:39 AM
  #4  
riceburner's Avatar
Super Moderator
Platinum Member
iTrader: (66)
 
Joined: 05-18-11
Posts: 39,564
Likes: 87
From: West Chicago, IL
gm does anything in their power to not help their crustomers. epoxys a bad ideal
Reply
Old Nov 4, 2011 | 11:07 AM
  #5  
Chevrolet Cust Svc's Avatar
Senior Member
 
Joined: 07-30-10
Posts: 1,027
Likes: 0
From: Detroit, Michigan USA
Can I follow up with your dealership for you? Please contact me via pm with your name, VIN, and name of your involved dealership.

Looking forward to helping,
Sarah
GM Customer Service
Reply
Old Nov 4, 2011 | 11:10 AM
  #6  
07SSYellow's Avatar
Resident Post Whore/Troll
iTrader: (7)
 
Joined: 07-25-08
Posts: 16,182
Likes: 0
From: Sin City!!!!
haha good ole GM Cust Care popping in
Reply
Old Nov 4, 2011 | 11:16 AM
  #7  
1AJeremyD's Avatar
Senior Member
iTrader: (1)
 
Joined: 03-22-11
Posts: 1,811
Likes: 0
From: Mass/NH
Ya I wouldn't let just epoxying the head fly. No way would that hold up for the life of the vehicle. Definitely demand a new head before the warranty runs out!


I'm actually happy to see that there is a GM rep on here for the most part. I know for my explorer forum I am on there's a ford rep that helps out a bit
Reply
Old Nov 4, 2011 | 12:39 PM
  #8  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
I sent the GM rep a pm so we'll see where it goes from here
Reply
Old Nov 4, 2011 | 12:48 PM
  #9  
insylem's Avatar
Senior Member
 
Joined: 09-02-09
Posts: 4,210
Likes: 2
From: Wisconsin
Originally Posted by bluebalt07
so i've been having an oil leak around my timing chain tensioner for a while now and just took it to the dealership this week because i found out the car is still under the power train warranty. Monday it goes in and they replace the tensioner and valve cover gasket and give it back. Next day its leaking worse than before so back it went today. They called and said they found something wrong with the head but instead of just replacing the head they said they are going to fix it with epoxy. They said that is the gm policy. Anyone else think that its an awful idea to repair such a vital engine part with glue?
To me? Sounds like they are trying to temp fix it until the warranty runs out
Reply
Old Nov 4, 2011 | 01:23 PM
  #10  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
Originally Posted by insylem
To me? Sounds like they are trying to temp fix it until the warranty runs out
Idk what they are trying to do but I couldn't believe it when they told me that
Reply
Old Nov 4, 2011 | 01:25 PM
  #11  
JacBlackSS/TC's Avatar
Senior Member
 
Joined: 08-11-10
Posts: 3,390
Likes: 1
From: Baltimore, MD
wouldn't be the 1st time i went through this with a dealer they basically pieced my car back together and now that its having issues again they don't wanna fix oh well
Reply
Old Nov 4, 2011 | 01:39 PM
  #12  
cranemaster's Avatar
Senior Member
 
Joined: 08-22-10
Posts: 2,281
Likes: 2
From: Saskatchewan, Canada
Subed to this thread, my car has oil all over the bottom of the car, has since new. Never a drip on the ground. Finally going to take it in...

Will be fun! They always try to bs me!
Reply
Old Nov 4, 2011 | 02:11 PM
  #13  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
Originally Posted by cranemaster
Subed to this thread, my car has oil all over the bottom of the car, has since new. Never a drip on the ground. Finally going to take it in...

Will be fun! They always try to bs me!
Mines had a leak for quite some time too and it was always all over the side of the block with the exhaust mani and also dropped down onto the axle and control arm. Finally found the source to be the timing chain tensioner so I'd check that if I were you. It's directly to the left of exhaust mani when looking from the front of the car and it looks like a big ass bolt head. It also pools up on top of the water pump hump after you shut the car off
Reply
Old Nov 4, 2011 | 02:29 PM
  #14  
Staged07SS's Avatar
Administrator
Administrator
Platinum Member
iTrader: (25)
 
Joined: 12-30-07
Posts: 14,079
Likes: 197
From: NEPA
I found a hairline crack on my cyclinder head 1 month after I purchased my car back in 07'.... (casting imperfection)

The dealer tried saying they will just repair the crack. I told them absolutely not, I want the head replaced.... Sure enough (w/o much fighting) they replaced the head after I showed them how the oil seeped out of the crack.

Fight it man.... Get it fixed right!
Reply
Old Nov 4, 2011 | 02:52 PM
  #15  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
Ohh there's definitely no way I'm gonna settle for a patch job. I'll see what the GM service rep that posted in this thread comes up with and go from there. If I have to fight with the dealer about it I will
Reply
Old Nov 4, 2011 | 03:52 PM
  #16  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
So I just got a pm back from Sarah the gm rep. Long story short she said when she spoke to the dealership that the tech noticed some performance modifications that could interfere with the warranty. My mods are in my sig and i know there is no way that anything of them could've possibly put a crack in the head
Reply
Old Nov 5, 2011 | 12:19 AM
  #17  
08baltls's Avatar
Senior Member
iTrader: (3)
 
Joined: 11-01-11
Posts: 1,816
Likes: 1
From: Joshua, TX
They have to be able to prove beyond doubt that a modification you did caused the issue. If they cant, and from looking at your mods they cant, then its actually illegal for them to not fix the problem. Just swapping a header isn't enough to crack a head so they cant technically void the warranty on that part. Now if you jave exhaust problems they can but not with the head or block unless you mdified them internally.
Reply
Old Nov 5, 2011 | 12:23 AM
  #18  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
Yeah I think congress actually passed a law about this sorta thing. I'm gonna try to talk to someone from GM before it goes in Tuesday because IMO it's almost pointless to take it in for their stupid repair when I'd rather them swap it out completely
Reply
Old Nov 5, 2011 | 02:11 AM
  #19  
06SS ALL DAY's Avatar
Senior Member
 
Joined: 10-01-08
Posts: 4,790
Likes: 1
From: Philthydelphia, PA
i would let them fix it with epoxy, then beat the living **** out of it and pop the motor then get a new one. so stfu and do that. then be happy later
Reply
Old Nov 5, 2011 | 09:57 AM
  #20  
insylem's Avatar
Senior Member
 
Joined: 09-02-09
Posts: 4,210
Likes: 2
From: Wisconsin
Even if your mods cause a problem. I know with K&N They will pay for your car to get fixed, if their mod causes a problem. Almost had to have them do that to mine, since my K&N was rubbing on my brake lines, but I managed to catch it in time. They gave me a full refund for my K&N after I sent the pictures of where it was rubbing on the brake lines and the PCM.
Reply
Old Nov 5, 2011 | 10:06 AM
  #21  
BlueStang's Avatar
Banned
 
Joined: 08-05-06
Posts: 5,528
Likes: 1
From: Here
I always find it amusing when someone mods their car to perform above factory specs then expects GM to fix it for free when something breaks on it
Reply
Old Nov 5, 2011 | 10:24 AM
  #22  
Who Gee's Avatar
Banned
 
Joined: 10-03-11
Posts: 153
Likes: 0
From: Moved to Qubec
^ x2
Reply
Old Nov 5, 2011 | 12:39 PM
  #23  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
Originally Posted by demento
I always find it amusing when someone mods their car to perform above factory specs then expects GM to fix it for free when something breaks on it
The mods on my car are only made to "free" up more power. All they do is improve the flow of air into and out of the engine. If anything they put less strain on the engine and should help prolong its life. There's absolutely no way that simple bolt ons put a crack in the head
Reply
Old Nov 6, 2011 | 06:45 AM
  #24  
BlueStang's Avatar
Banned
 
Joined: 08-05-06
Posts: 5,528
Likes: 1
From: Here
Check your warrenty terms in the owners manual, if I remember when reading mine for the Cobalts I had it states altering the origional build of the car could and would void your warrenty.
Reply
Old Nov 6, 2011 | 09:12 AM
  #25  
bluebalt07's Avatar
Thread Starter
Banned
iTrader: (8)
 
Joined: 09-07-11
Posts: 3,221
Likes: 0
From: Ohio
Originally Posted by demento
Check your warrenty terms in the owners manual, if I remember when reading mine for the Cobalts I had it states altering the origional build of the car could and would void your warrenty.
If it does say anything about this, GM is breaking the law.

https://www.cobaltss.net/forums/prob...y-laws-157346/
Reply



All times are GMT -4. The time now is 03:22 PM.