After lots of back and forth and lots of patience, I guess I have no choice but to make my complaint public.

Back in mid-June I ordered a new shift boot for my Cobalt SS, as well as an e-brake boot for a Momo handle. I explicitly specified this during checkout. In fact, the checkout system doesn't let you proceed unless you do.

What I received was a shift boot for a non-SS Cobalt, and an e-brake boot for the stock e-brake.

I contacted them to get this taken care of, but Maciek (Mike), the owner, insisted that the mistake was mine and that I did not provide specifics in the comment box at checkout. After pointing out that his checkout system makes it impossible not to, Mike accused that I likely "entered a space in the comment and nothing more than that". Mike said that he would only exchange them if I shipped them back to Poland at my own expense.

I then called their hotline and spoke to Jesse, who was very polite and attempted to be more helpful by promising to mail a shipping label for me to return the incorrect items, but after a great deal of waiting, that shipping label never arrived.

All I want is what I paid for and NOT to have to suffer additional fees for this to be made right. I'm also rather livid at RedlineGoods' insistence that this is somehow my fault.

Jesse, if you read this, contact me. If we can get this fixed I'll retract this message.

 

I just got a boot from them and now I'm scared it won't fit. I guess I'll find out soon enough.

 

I got my boot from them and no problems whatsoever took awhile to get there but everything came out perfectly

 

I've never had an issue with these guys. I love my alcantara shift and ebrake boots.

That's redic that they won't at least allow you to return it. I guess cuz they are custom made to the customers liking.

 

That is kind rediculous.. Ive had 4 great experiences with them besides the obvious waiting times. If it doesnt cost a crap ton to ship i would honestly let bygones be bygones and ship the stuff to them. Its probably because they will never sell what you are returning... Which depending how the story really goes could be their fault or yours.

 

Doesn't Redline goods have a satisfied policy?

 

Auto parts from


Poland?

 

They are a good company, and make top notch shifter and e-brake boots for our cars.

Why does it matter if it's from Poland. More than half of you purchase parts from China for these cars on E-bay.

 

where the item comes from makes no difference on quality. you would be surprised.

 

When I think of something from Poland I think of Kielbasa

 

Yeah, basically it came down to pointing fingers at each other. I know exactly what I entered in the additional details box when I purchased it, and the system doesn't allow me not to. However, for whatever reason he didn't receive that data. Mike dug in, and I dug in.

The owner is in Poland and makes his products there, or so I understand. The package I received came from Poland as well. Doesn't matter to me, unless I'm being asked to ship it all the way back there on my dime through no fault of mine.

Jesse runs the office in the states, and even he was baffled as to why Mike didn't suggest I ship my returns there instead. In any case, Jesse just sent me a shipping label, so hopefully I'll be able to say this has a satisfied ending once I either get the correct items or a refund.

As for them being able to resell what I'm returning, what I received was stock black, no custom work at all. Rather generic, so I don't think he'll have much trouble finding another buyer.

 

RedlineGoods is really easy to work with, most product exchanges require you to cover return shipping

 

if they send you the wrong parts? in what way would that make sense? loose money over THIER error?

 

Do you have proof, your receipt, that you entered the information correctly?

 

And that's the problem. I looked on my receipt after I made my purchase and there wasn't a comments section at all. Some vendors put your comments on the receipt, whereas on others they're kept as an internal record and aren't shown on the receipt.

If there was an area that showed "Comments: [BLANK]" I would've been suspicious and had said something.

 

I don't remember if I said I was turbo or not, now I'm worried.... You'd think they'd make you put something if it makes a difference, otherwise how do they decide which size to make?

 

They do make you put something. You can't complete the checkout without putting something in the comments stating the specifics of your car. If you stated that yours is an SS that should be good enough. The SC and the TC use the same boot. The non-SS models use a much smaller boot that won't fit.

I'm told that the receipt you were emailed should have the comments you entered. Check yours. If it doesn't, I dunno if that's a bad sign or not. Maybe someone here who had a better experience can check their own receipts and let us know if they actually do have their instructions comments on them.

 

yeah, I think others should look into this. so we maybe we can determine whose fault it was. to avoid in the future, or make redlines website spit out the right info on the orders...