ZZP return policy
01-19-2011, 09:47 PM
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ZZP return policy
I've searched high and low, but can't find anything regarding ZZP's return policy. Anyone know if they accept returns, and if so, is there a restocking charge?
Reason I ask... I ordered the wrong pulley as well as some 80 lb injectors that I won't be using. I've sent inquiries to ZZP before, but never received a response. I'm sure they get swamped with questions and simply can't get around to answering everyone.
Reason I ask... I ordered the wrong pulley as well as some 80 lb injectors that I won't be using. I've sent inquiries to ZZP before, but never received a response. I'm sure they get swamped with questions and simply can't get around to answering everyone.
01-19-2011, 09:52 PM
#3
Returns/Warranty
If you wish to return an item you must contact customerservice@zzperformance.com to request a RMA number. A RMA form will be sent to you. The form must be completed and sent back to obtain a RMA number. Further instructions will be given at that time as to how to return your item(s).
You may return any unused item within 30 days of purchase. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. Pulley puller tools and other such tools will be subject to fees and rules of rental if returned from a new purchase. Items that have been used including all core based items where a new core was sent, may not be returned under any circumstances. You must determine before usage if you are unsatisfied with the product. Used items that are defective will be covered under warranty. Any part that shows reasonable evidence of being subject to improper handling, packaging, or shipping by the customer will not be eligible for exchange or refund. We do not accept returns on electrical products, used or damaged products, or products that have been in your possession for over 30 days since the date of purchase. In cases where we received an item that is opened, used, or beyond the 30 return policy, it will be shipped back to you at your expense, or, if we choose to accept the return, your refund maybe docked up to 50% for restocking fees. All returns must be prepaid; no collect shipments will be accepted. Shipping and handling charges are not refundable. If the incorrect part was shipped, you will be reimbursed for shipping costs. We recommend that you insure the returned part(s) for its full value to protect yourself against loss or theft of the package. There is a mandatory 10% restocking fee on all returns excluding core returns. The restocking fee may be waived if in store credit is selected in stead of a refund.
ZZPerformance brand products carry a 1 year warranty from the date of purchase against defects in material and workmanship. The warranty applies only to the original purchaser. Replacement or repair will be at the discretion of ZZPerformance. We do not cover any type of labor or cost associated with a defective product. This includes any shipping charges. Purchaser and installer assume all liability with regard to any and all damages in any way related to the purchase, installation and/or use of our products. Items returned for warranty that are not defective or car brought to us for warranty work that turns out to have problems unrelated to said products will be billed at normal shop rate including cost associated with the claim. Products resold through ZZPerformance carry warranties from the manufacturer. While each manufacturer set their own warranties and policies, we will do our best to assist you in getting your problems taken care of. Any returned parts that show evidence of being installed improperly or otherwise used contrary to the manufacturers instructions, will not be eligible for exchange, refund or warranty consideration. Parts used for racing or competition are warranted against manufacturer’s defects only. No refunds will be issued on warranty items; repair or replacement only. If you are unsure that your item(s) fit our warranty policy, please contact customerservice@zzperformance.com
10% restocking fee for all returns except in situations where you double ordered the product from us or the item has not shipped yet. Restocking fee may be waived if merchandise credit is issued. If you've had your product for over 30 days, it's a used item, electronic product, or damaged you will need to sell your item as used on your own. In cases where we receive an item that is opened, used or beyond the 30 day return, it will be shipped back to you at your expense or docked up to 50% for restocking.ZZ Performance
Hope that helps!
If you wish to return an item you must contact customerservice@zzperformance.com to request a RMA number. A RMA form will be sent to you. The form must be completed and sent back to obtain a RMA number. Further instructions will be given at that time as to how to return your item(s).
You may return any unused item within 30 days of purchase. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. Pulley puller tools and other such tools will be subject to fees and rules of rental if returned from a new purchase. Items that have been used including all core based items where a new core was sent, may not be returned under any circumstances. You must determine before usage if you are unsatisfied with the product. Used items that are defective will be covered under warranty. Any part that shows reasonable evidence of being subject to improper handling, packaging, or shipping by the customer will not be eligible for exchange or refund. We do not accept returns on electrical products, used or damaged products, or products that have been in your possession for over 30 days since the date of purchase. In cases where we received an item that is opened, used, or beyond the 30 return policy, it will be shipped back to you at your expense, or, if we choose to accept the return, your refund maybe docked up to 50% for restocking fees. All returns must be prepaid; no collect shipments will be accepted. Shipping and handling charges are not refundable. If the incorrect part was shipped, you will be reimbursed for shipping costs. We recommend that you insure the returned part(s) for its full value to protect yourself against loss or theft of the package. There is a mandatory 10% restocking fee on all returns excluding core returns. The restocking fee may be waived if in store credit is selected in stead of a refund.
ZZPerformance brand products carry a 1 year warranty from the date of purchase against defects in material and workmanship. The warranty applies only to the original purchaser. Replacement or repair will be at the discretion of ZZPerformance. We do not cover any type of labor or cost associated with a defective product. This includes any shipping charges. Purchaser and installer assume all liability with regard to any and all damages in any way related to the purchase, installation and/or use of our products. Items returned for warranty that are not defective or car brought to us for warranty work that turns out to have problems unrelated to said products will be billed at normal shop rate including cost associated with the claim. Products resold through ZZPerformance carry warranties from the manufacturer. While each manufacturer set their own warranties and policies, we will do our best to assist you in getting your problems taken care of. Any returned parts that show evidence of being installed improperly or otherwise used contrary to the manufacturers instructions, will not be eligible for exchange, refund or warranty consideration. Parts used for racing or competition are warranted against manufacturer’s defects only. No refunds will be issued on warranty items; repair or replacement only. If you are unsure that your item(s) fit our warranty policy, please contact customerservice@zzperformance.com
10% restocking fee for all returns except in situations where you double ordered the product from us or the item has not shipped yet. Restocking fee may be waived if merchandise credit is issued. If you've had your product for over 30 days, it's a used item, electronic product, or damaged you will need to sell your item as used on your own. In cases where we receive an item that is opened, used or beyond the 30 day return, it will be shipped back to you at your expense or docked up to 50% for restocking.ZZ Performance
Hope that helps!
01-19-2011, 10:31 PM
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Thanks Boosted G5! Thats everything I needed to know!
PD, I'm debating it man. There are only two E85 stations within 20 miles of me, and only 4 within 180 miles. Its going to make it tough to leave town overnight, etc.
PD, I'm debating it man. There are only two E85 stations within 20 miles of me, and only 4 within 180 miles. Its going to make it tough to leave town overnight, etc.
01-20-2011, 12:13 AM
#11
sell the 80s here. i only have 1 e85 near me 20miles are the next and 100 after ^_^
carry 10gal like the duramax
Duramax 14 Gallon Fuel Caddy, Model# 06792 | Fuel Caddies | Northern Tool + Equipment
carry 10gal like the duramax
Duramax 14 Gallon Fuel Caddy, Model# 06792 | Fuel Caddies | Northern Tool + Equipment
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