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Problems with HIDS

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Old Nov 25, 2010 | 11:19 PM
  #26  
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Oh ya I forgot about that PM. Ya they started out looking like 6000ks. It takes a while for them to color shift. I've had mine for a year. I think it took 2-3 months to get that color.
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Old Nov 25, 2010 | 11:42 PM
  #27  
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Hope so! i sent ddm an email with the picture
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Old Nov 26, 2010 | 12:52 AM
  #28  
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Originally Posted by 07MetallicSC
If you want to overpay for the same thing
Well let's see....

DDM kit is $30 + $12.81 shipping.

$42.81 total. Then if you have to return anything for the "warranty" you're paying again...

Read all this return crap from DDM:
"ADVANCED REPLACEMENTS ON HID PARTS:
We recommend all warranty products to be shipped back to us and tested before we can ship out replacements. We replace defective bulbs in pairs. If you have a bad bulb that is covered under warranty, send back both bulbs. If you insist on receiving a replacement part sent to you before you send us your defective item give us a call. There is a NON-REFUNDABLE $15.00 Fee for any Advanced replacement. This fee covers the extra time and labor of going out our normal return process. We can send HID replacements in advanced with a deposit fee and the replacement fee within the US ONLY. The deposit will be refunded to you once we have received the defective item and tested them to confirm the item is defective. If the returned item is not defective and not covered under warranty we cannot refund you for the deposit. You will have the option to pay shipping to have the items sent back to you. We encourage fully trouble shooting your situation before requesting and advanced replacement.

Deposit fee is refundable
Advanced replacement $15 fee is Non-refundable

SHIPPING FEES FOR RETURNED ITEMS:
Before sending your product for warranty issues make sure you fully troubleshoot your situation. Shipping to us is not covered after 7 days of receiving the product nor is covered for international orders. We will cover the return shipping fee back to the customer if the item is defective and within the United States. International shipping is not covered to or from us at any time. If the items are tested and working properly you will be responsible for any shipping charges to have the items sent back to you.

HID KIT IS NOT THE COLOR I WAS EXPECTING:
HID Kit bulb color can and will vary from manufacturer to manufacturer and from lot to lot. Variations in color from other kits (DDM or other) are not a warranty item. On receipt of your kit, please test connect your bulbs without installing your kit and verify that you are happy with the color. Within 72 hours of delivery we will exchange bulbs with you if you want a different color but the customer will be responsible for the cost of shipping product BOTH WAYS. DDM Tuning does warrant that our bulb colors will conform to our standard in class. Therefore, if, as an example, you order 8000K and your bulbs are yellowish, we will warranty this. But we will not guarantee that the shade of a bulb will exactly match your expectations, other kits (DDM or otherwise) or be the exact shade you desired. Please understand that if we cannot return the product for warranty to our suppliers, we cannot extend their warranty to you.

Submit a Ticket for Warranty Items: Please include the full name on the original order, your order number, a shipping address, and a description of your issue and what you believe needs to be replaced. You will receive a response letting you know if the return is authorized. Please do not ship the items back us without getting an authorization to do so.

Customers must submit an online ticket using the support system in order to activate their RMA number. Click "TECH SUPPORT" menu bar."


buyhids kits are normally $79.99 but we have sales and group buys just about every month. Usually you can get kits from us for $60.

$60.00 + $6.99 shipping

$66.99 total

So our kits are $24.18 more.

Our warranty doesn't have all that fine print and no hoops for you to jump through. If you have a warranty issue, you contact us for the warranty process and we get new items out to you. You DO NOT SHIP ANYTHING BACK TO US, which means you don't pay extra shipping. You DO NOT PAY FOR US TO SHIP YOU REPLACEMENTS, so you don't pay there either.
If you have a bulb go bad with DDM, they want you to send back BOTH BULBS, leaving you with no headlights. Again, we don't make you send anything back to us, so you at least still have 1 light until you get the replacement.

Sure the initial price for DDM is cheaper, and IF YOU DON'T HAVE ISSUES with your set, it will always be cheaper. Lots of people use DDM and they obviously work, and lots of people have had them for over a year with no issues.... BUT LOTS OF PEOPLE HAVE HAD PROBLEMS TOO. We aren't flawless, OF COURSE we've had problems, which we've always done our best to correct, but the ratio of customers who've had GREAT experiences is just as good, if not better, than DDM's.

It's interesting how a few select members here act like DDM has never had a defective product and that all of our stuff is junk. It's like all of DDM's issues get swept under a rug while any problem with something of ours gets a spotlight on it.

Back to the issue of cost.... I firmly believe that the cost of our products works out to be the same or better than DDM when you factor in DDM warranty shipping and fees.

So with that said, why WOULDN'T you support a vendor who pays to be here on this site and who supports the cobalt community? Unless of course you've got a personal vendetta against us like a few specific members here... Hell the OP bought another companies product but STILL USED A BUYHIDS "how to" to get them installed!!!

Last edited by kidcrash603; Nov 26, 2010 at 12:53 AM. Reason: added a quotation mark
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Old Nov 26, 2010 | 01:13 AM
  #29  
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And if you have no problems like myself then you just scored the same product for cheaper. No fine print there either.
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Old Nov 26, 2010 | 01:23 AM
  #30  
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Originally Posted by 07MetallicSC
And if you have no problems like myself then you just scored the same product for cheaper. No fine print there either.
Yep. I said that.

"Sure the initial price for DDM is cheaper, and IF YOU DON'T HAVE ISSUES with your set, it will always be cheaper. Lots of people use DDM and they obviously work, and lots of people have had them for over a year with no issues.... BUT LOTS OF PEOPLE HAVE HAD PROBLEMS TOO. We aren't flawless, OF COURSE we've had problems, which we've always done our best to correct, but the ratio of customers who've had GREAT experiences is just as good, if not better, than DDM's."


You know what? You should cancel your car insurance! I mean, I've never had an accident or needed insurance, so YOU shouldn't pay extra for it!
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Old Nov 26, 2010 | 01:26 AM
  #31  
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Originally Posted by kidcrash603
Yep. I said that.

"Sure the initial price for DDM is cheaper, and IF YOU DON'T HAVE ISSUES with your set, it will always be cheaper. Lots of people use DDM and they obviously work, and lots of people have had them for over a year with no issues.... BUT LOTS OF PEOPLE HAVE HAD PROBLEMS TOO. We aren't flawless, OF COURSE we've had problems, which we've always done our best to correct, but the ratio of customers who've had GREAT experiences is just as good, if not better, than DDM's."


You know what? You should cancel your car insurance! I mean,I've never had an accident or needed insurance, so YOU shouldn't pay extra for it!
I did that for a year and I saved almost 1k.
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Old Nov 26, 2010 | 01:28 AM
  #32  
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Originally Posted by arman14
I did that for a year and I saved almost 1k.
If I did that, I'd save $1440 for a year! But with my luck my car would get stolen or a tree would fall on it or something and I'd be screwed, LOL.
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Old Nov 26, 2010 | 01:37 AM
  #33  
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I don't mean to start a pissing contest, I really don't. I'm sure your customer service is good, and I appreciate that you maintain a presence here. But simply put, I cannot see paying $170 bucks for a bixenon kit compared to a BiX DDM kit at ~$35.

Also, how big of a deal is it to ship some bulbs back-if that's what's found wrong? It'd cost about 4 dollars in a priority envelope. Even so, an entire new kit could be purchased, in fact, nearly five complete kits could be purchased versus one of the $170 BiX kits. A pair of replacement bulbs are just over ten bucks, so its not really worth it. You could literally BUY a spare kit just in case (LIKE I DID) and spend only a third of what other sites would charge. People really eat that **** up don't they? All that mud slinging and what not. I've read a few reactions to some issues some fellow members have had on this forum, as well as a scion forum, and frankly, I don't appreciate the level of disrespect given to the average do-it-yourselfer. It's as though the kit is never wrong, its only the person-and the way that mentality was conveyed was unsavory.
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Old Nov 26, 2010 | 01:40 AM
  #34  
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Originally Posted by kidcrash603
If I did that, I'd save $1440 for a year! But with my luck my car would get stolen or a tree would fall on it or something and I'd be screwed, LOL.
I never got into any accident, I was lucky enough.
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Old Nov 26, 2010 | 01:42 AM
  #35  
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Originally Posted by kidcrash603
Yep. I said that.

"Sure the initial price for DDM is cheaper, and IF YOU DON'T HAVE ISSUES with your set, it will always be cheaper. Lots of people use DDM and they obviously work, and lots of people have had them for over a year with no issues.... BUT LOTS OF PEOPLE HAVE HAD PROBLEMS TOO. We aren't flawless, OF COURSE we've had problems, which we've always done our best to correct, but the ratio of customers who've had GREAT experiences is just as good, if not better, than DDM's."


You know what? You should cancel your car insurance! I mean, I've never had an accident or needed insurance, so YOU shouldn't pay extra for it!
That's why you have options with car insurance like everything else. Would you pay more for the same coverage?
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Old Nov 26, 2010 | 02:05 AM
  #36  
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Originally Posted by 07metallicsc
that's why you have options with car insurance like everything else. Would you pay more for the same coverage?


newp!!
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Old Nov 26, 2010 | 09:44 AM
  #37  
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Originally Posted by 07MetallicSC
That's why you have options with car insurance like everything else. Would you pay more for the same coverage?
There are times when I would actually. Being able to go to a local office for example, would be worth more to me...

But regardless, the ENTIRE POINT of my post, which you've obviously failed to grasp, is that you're paying THE SAME FOR THE SAME SERVICE. Just because you may not need a part of DDMs service now, doesn't mean you won't pay for it when you do need it.
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Old Nov 26, 2010 | 09:53 AM
  #38  
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Oh, and Nacademus, if you read more of DDMs fine print, they want you to put insurance on anything you send them, so now you're looking at around $18 to send there and back. If you need headlights right away and can't wait a week to get them back, add on the $15 advanced return fee...

So now you've paid $75.81 total for a single beam kit with warranty. Ours are cheaper at $66.99! Even if you bought a spare kit as you suggested, that's $72.81 ( assuming they dont add to the shipping), and we're still cheaper...
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Old Nov 26, 2010 | 01:13 PM
  #39  
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Well what you've failed to. Grasp from what I've said is I've never had a problem with them so I continue to reccomend them and will buy again from.
Like my relationship with Yamaha. Had their four-wheelers for years and now their streetbikes, they've never done me wrong either so I will do the same with them. You probably sell a great product I'm sure but until then I'm staying where I'm at. Product quality and price are right for me

Last edited by 07MetallicSC; Nov 26, 2010 at 02:37 PM. Reason: Automerged Doublepost
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Old Nov 26, 2010 | 01:44 PM
  #40  
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This thread fails on so many levels haha.
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Old Nov 26, 2010 | 04:25 PM
  #41  
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Originally Posted by kidcrash603
Oh, and Nacademus, if you read more of DDMs fine print, they want you to put insurance on anything you send them, so now you're looking at around $18 to send there and back. If you need headlights right away and can't wait a week to get them back, add on the $15 advanced return fee...

So now you've paid $75.81 total for a single beam kit with warranty. Ours are cheaper at $66.99! Even if you bought a spare kit as you suggested, that's $72.81 ( assuming they dont add to the shipping), and we're still cheaper...
think your qoutes are a bit off.

I had to send one of my ddm ballasts back. It cost me 5 bucks to send the ballast back and they actually ended up covering it even though it was past the original 7 days or whatever.

And they didnt add any extra shipping to my kit when I ordered the 2 kits together.
you have a point but your prices are a bit exaggerated. Luckily for me when my ballast went out I just swapped the foglight ballast upto the lowbeam bulb and ran it that way. Since all ddm ballasts use the same connector for the ballast side just a different connector for whatever bulb at the other end.

But im at almost a year and no problems. And I even bought mine during their crazy backorder so I expected a problem or 2 from them rushing things together.
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Old Nov 26, 2010 | 04:40 PM
  #42  
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No point in arguing with 07, hes hated me for no reason forever

But Theres a difference with there bi-xenons and ours. Ours are the TRUE bi-xenon and do not have "fake High beams" i call it. There bulbs, go in and out and basicly ever so slightly change the pattern of the light which really doesnt make high beams. Our Bi-Xenon bulbs tilt, by tilting the bulb, since its longer then a halogen it will produce a true high beam and will always produce a father beam of light. Also where are my bi-xenons 170? They have been 129.99 forever with our coupon that never expires. and now are 109.99 for the weekend. Its a pointless argument we just support the site and hope you all support us. After all we are all cobalt owners!
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Old Nov 26, 2010 | 05:34 PM
  #43  
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I never once mentioned your name Mike. Don't get it twisted
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Old Nov 26, 2010 | 06:14 PM
  #44  
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Originally Posted by 07MetallicSC
I never once mentioned your name Mike. Don't get it twisted
You may not have mentioned my name..but its tied together with buyhids.com. that's all.
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Old Nov 26, 2010 | 06:44 PM
  #45  
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I'm simply backing what I believe is. A good buy as are you promoting your product. No shots against your company personally have I made any? Nope. Don't say its personal directly or indirectly.
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Old Nov 26, 2010 | 07:15 PM
  #46  
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Originally Posted by 07MetallicSC
I'm simply backing what I believe is. A good buy as are you promoting your product. No shots against your company personally have I made any? Nope. Don't say its personal directly or indirectly.
Yes and no, most threads with buyhids mentioned you say ddm this or that. Not hating on ya.
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Old Nov 26, 2010 | 07:25 PM
  #47  
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Anyway, the problem only seems to occur when i turn my highs on and back to lows. it doesn't just randomly turn off
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Old Nov 26, 2010 | 07:27 PM
  #48  
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Originally Posted by Nacademus
I don't mean to start a pissing contest, I really don't. I'm sure your customer service is good, and I appreciate that you maintain a presence here. But simply put, I cannot see paying $170 bucks for a bixenon kit compared to a BiX DDM kit at ~$35.

Also, how big of a deal is it to ship some bulbs back-if that's what's found wrong? It'd cost about 4 dollars in a priority envelope. Even so, an entire new kit could be purchased, in fact, nearly five complete kits could be purchased versus one of the $170 BiX kits. A pair of replacement bulbs are just over ten bucks, so its not really worth it. You could literally BUY a spare kit just in case (LIKE I DID) and spend only a third of what other sites would charge. People really eat that **** up don't they? All that mud slinging and what not. I've read a few reactions to some issues some fellow members have had on this forum, as well as a scion forum, and frankly, I don't appreciate the level of disrespect given to the average do-it-yourselfer. It's as though the kit is never wrong, its only the person-and the way that mentality was conveyed was unsavory.
do you really feel comfortable cheaping out on a product that could very well burn your car to the ground? You get what you pay for man...this is true for almost everything in life.
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Old Nov 26, 2010 | 07:56 PM
  #49  
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Originally Posted by kingg5
do you really feel comfortable cheaping out on a product that could very well burn your car to the ground? You get what you pay for man...this is true for almost everything in life.
Does buyhids pay for my car in the event that their product fails and torches it?
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Old Nov 26, 2010 | 08:16 PM
  #50  
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Originally Posted by Nacademus
Does buyhids pay for my car in the event that their product fails and torches it?
No but wouldnt that be nice! This thread isnt DDM vs Us. Lets end it please.
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