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How Long *Should* a warranty part take to get in?

Old Sep 7, 2005 | 08:58 AM
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How Long *Should* a warranty part take to get in?

well it's been over a month now since my shifter just randomly broke below the ball. I've been driving it as is until they get me a new shifter. The service department at the dealership says my part is still on back order.... funny... they are building almost several hundred of these cars a month but they have a back order on the shifter? I smell B.S here. I got all my other parts in such as my stock replacement rear valance and the coolant mount that holds my coolant lines in front of the supercharger but no shifter.

This thing broke on me before I went on vacation that was August 5th. It's now September 7th. Anyone have a number to call GM? I feel like reporting my dealership to them for giving me a run around. They told me two weeks ago it would be in and then they keep changing there story.

I just want the damn thing in one piece before I put it in storage for the winter . Suggestions?
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Old Sep 7, 2005 | 09:09 AM
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What dealer are you going to ? Why not try and go down to dealer on maple (mike something?) ? Your in the detroit metro area.. there is crapload of chevy dealers in that area... Maybe somebody can actually get you the part you need ?
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Old Sep 7, 2005 | 09:11 AM
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Call Chevy's Customer Assistance: 1-800-222-1020

Call them on the BS. That shifter is also used in SAABs as well (can't remember the model...my friend's dad has one in his convertible), it's not like it's a specialty part and like you said they make thousands of these vehicles.
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Old Sep 7, 2005 | 11:34 AM
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it took my dealer about 2 weeks to get in the sunroof clip and something else for it in.
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Old Sep 7, 2005 | 11:37 AM
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Originally Posted by ExHondaMan
What dealer are you going to ? Why not try and go down to dealer on maple (mike something?) ? Your in the detroit metro area.. there is crapload of chevy dealers in that area... Maybe somebody can actually get you the part you need ?
The other dealerships are worse then this one. Thats why I am not going to other dealerships.
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Old Sep 8, 2005 | 12:15 AM
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1-888-4lemons..........'nuff said.
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Old Sep 8, 2005 | 11:56 PM
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the car is a lemon because it is taking too long to get a part?
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Old Sep 9, 2005 | 12:02 AM
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Originally Posted by sneaky
well it's been over a month now since my shifter just randomly broke below the ball. I've been driving it as is until they get me a new shifter. The service department at the dealership says my part is still on back order.... funny... they are building almost several hundred of these cars a month but they have a back order on the shifter? I smell B.S here. I got all my other parts in such as my stock replacement rear valance and the coolant mount that holds my coolant lines in front of the supercharger but no shifter.

This thing broke on me before I went on vacation that was August 5th. It's now September 7th. Anyone have a number to call GM? I feel like reporting my dealership to them for giving me a run around. They told me two weeks ago it would be in and then they keep changing there story.

I just want the damn thing in one piece before I put it in storage for the winter . Suggestions?

Just get a B&M shifter from Gravanatuning.com................the part number is 45187 from B&M and It will rock..............!!!!!
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Old Sep 9, 2005 | 12:08 AM
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Originally Posted by philco_3
it took my dealer about 2 weeks to get in the sunroof clip and something else for it in.
Yup, sunroof clip fell off once.................got it fixed................twice................got it fixed..............three times!!!!.....ordered a new one...............just fell off the other day.....pushed it back in......seems to be ok for now...........If it falls off agian they can take the whole assembly, switch and all and shove it up their asses and I'll find someone else who can put on a whole new one.
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Old Sep 9, 2005 | 12:19 AM
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im auto tech for a local chevy dealer and had to order a door panel and a trim panel for my and tell you that it could take that long if not longer. it was about three months for my parts to come in and me working there i know they werent lying.
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Old Sep 9, 2005 | 12:41 AM
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Originally Posted by chevtech
the car is a lemon because it is taking too long to get a part?
Well Chevtech, ya just got here and the guy has had nothing but problems with this car. And I might add, he is dealing with them very well. I would've chucked it into the river by now. Do a search on Sneaky posts, it reads like a TSB bulletin.
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Old Sep 9, 2005 | 12:51 AM
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Originally Posted by BlueSSupercharged
im auto tech for a local chevy dealer and had to order a door panel and a trim panel for my and tell you that it could take that long if not longer. it was about three months for my parts to come in and me working there i know they werent lying.
Well, they won't send any more trim panels as they are being re-designed at GM. At least, for the passanger side...Any panels that were re-installed are just the same as the original and will F***up just like the other. When GM fixes the prob. they will call me up and let me know.....................

Also had the muffler changed after the baffles went on the old one..............but feels great now..........even better than before.!!!!!!!!
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Old Sep 10, 2005 | 12:11 AM
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if a part is backordered, there isn't a thing the dealer can do about it! Why would a dealer give u the runaround? if its back ordered that means there isn't any around to sell, ya they are still building cars with the parts, but thats cuz they have enough to build the new cars just not to sell. Yes it sucks, but you could buy a B&M shifter and then go to the dealer and tell them that you just couldn't wait any longer and that you thing GM should refund you for having to buy after market stuff. i have had guys that had to buy starters and other things at jobber shop to get them going and GM has given them there money back.
Yes i do work at a Chevrolet dealer, i go through this **** every day. at least you can drive your car. try having your duramax that cost 60000 CND sit on the lot for 5 weeks cuz it needs injectors and there are none anywhere.
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Old Sep 10, 2005 | 09:45 AM
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Originally Posted by MichiganMike
Well Chevtech, ya just got here and the guy has had nothing but problems with this car. And I might add, he is dealing with them very well. I would've chucked it into the river by now. Do a search on Sneaky posts, it reads like a TSB bulletin.
yeah no ****....crazy stuff..


anyways. found out this shifter is on national backorder per GM Customer service. There is one shifter at an AZ dealership but there not going to sell it to me
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Old Sep 12, 2005 | 12:05 PM
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Good news, the AZ dealership finally said **** it we will sell you the shifter. it's en route and I will have everything on my car fixed again Thursday. yay!
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