Hp tuner not allowing to connect

Reply Subscribe

Thread Tools

Search this Thread

09-01-2018, 07:01 PM

sS07NA

Member

Thread Starter

Join Date: 06-17-10

Location: california

Posts: 237

Likes: 1

Received 1 Like on 1 Post

Hp tuner not allowing to connect

Long story short 08 lnf with k04r with a previous hptuner tune wont connect with hptuner, bought 2 credits to try to retune for 91 and says its licensed but when we try to write it says it's not a licensed vehicle. Tried uninstalling it, old versions and different tunes and nothing. Thx in advance

Reply Like

09-01-2018, 07:10 PM

ECaulk

Senior Member

iTrader: (6)

Join Date: 07-19-10

Location: Houston, Texas

Posts: 26,574

Likes: 162

Received 836 Likes on 733 Posts

Contact hptuners support and open a ticket. Could be a software issue.

Reply Like

09-01-2018, 07:12 PM

sS07NA

Member

Thread Starter

Join Date: 06-17-10

Location: california

Posts: 237

Likes: 1

Received 1 Like on 1 Post

Quote:

Originally Posted by ECaulk

Contact hptuners support and open a ticket. Could be a software issue.

We have been going back and forth with them and nothing

Reply Like

09-01-2018, 07:40 PM

sS07NA

Member

Thread Starter

Join Date: 06-17-10

Location: california

Posts: 237

Likes: 1

Received 1 Like on 1 Post

Quote:

Originally Posted by HGT

So you downloaded the current tune into HPTuner
Made changes
Tried to upload new tune

That's when it should prompt you to use one of your licenses. Maybe take pics of the screens as you go through the process.

We have tried to buy two credits and use the new mpvi2 and I just got to tune it and it won't let me use it say I have 0 credits when I have 2 credits because I just bought them

Last edited by sS07NA; 09-01-2018 at 07:55 PM.

Reply Like

09-01-2018, 08:41 PM

ECaulk

Senior Member

iTrader: (6)

Join Date: 07-19-10

Location: Houston, Texas

Posts: 26,574

Likes: 162

Received 836 Likes on 733 Posts

You have to update your software for the new credits, the application key.

Reply Like

09-01-2018, 08:43 PM

Sharkey

Senior Member

iTrader: (1)

Join Date: 10-27-07

Location: Abbotsford BC, Canada

Posts: 5,683

Likes: 8

Received 263 Likes on 222 Posts

so you havent actually assigned the credits to vehicle yet, hp tuners is saying you have no credits?

did you update your licence key in hp tuners with the one they emailed to you? if you did and it still shows 0 credits then its a problem on hp tuners end.