problem with zzp!!!!!
problem with zzp!!!!!
so i bought the supercharger kit for my car.. processed my payment.. its said decliened please confirm info. so i fixed it and it wouldnt let resubmitt payment because it was viewed as a duplicate from the previous transaction... so i looked in my zzp order basket nothing grrrrrr. than i looked at my credit card and payment was sent and taken from my balance.. i call zzp really early talk to a women who was nice but said she would have someone call me.. no one called. i called 15 different times no one answers. i sent two emails no response... they 2 gs of my credit and no one has the courtsy to call or respond help
They dont pick up the phone around there I know cause I call quite a bit but E-mail Kyla@zzperformance.com she gets back to E-mails pretty quick
PM Matt M. He usually responds same day and gets stuff needed done quickly. I have PM'd him before and even though handling orders isn't his job, he takes car of the issue or gets someone to help you.
When a charge is declined for various reasons your bank puts a hold on the funds. ZZP cannot see this or control it or release it because we don't have it. Calling us will not help. It's standard with any company or declined transaction and can only be released by the bank. Normally this happens automatically in 48-72 hrs but I have heard of customers calling their bank to speed up the process.
Senior Member
Joined: 02-08-09
Posts: 1,529
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From: North Carolina
That's because people are calling "15 times" and we have 100's of customers trying to contact us daily.
When a charge is declined for various reasons your bank puts a hold on the funds. ZZP cannot see this or control it or release it because we don't have it. Calling us will not help. It's standard with any company or declined transaction and can only be released by the bank. Normally this happens automatically in 48-72 hrs but I have heard of customers calling their bank to speed up the process.
When a charge is declined for various reasons your bank puts a hold on the funds. ZZP cannot see this or control it or release it because we don't have it. Calling us will not help. It's standard with any company or declined transaction and can only be released by the bank. Normally this happens automatically in 48-72 hrs but I have heard of customers calling their bank to speed up the process.
Senior Member
Joined: 12-28-08
Posts: 3,891
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From: The Twip, MI
had same "problem" with another vendor. had $800+ in account and declined for about $600. tried paying 3 diff ways: credit on their site, pay pal, my credit thru pay pal. Worked out a way for me to pay cash since i'd like to pick it up.
i would call the bank to see if they'll give zzp the money. if u don't buy online with that card often, they may have thought it was stolen
i would call the bank to see if they'll give zzp the money. if u don't buy online with that card often, they may have thought it was stolen
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