so i ordered the xtc exhaust from them august 15 and its now nov. 2 and i have nothing and when i call them i get no answer when i email them no reply im getting a little worried that im getting ripped off should i be?

so i ordered the xtc exhaust from them august 15 and its now nov. 2 and i have nothing and when i call them i get no answer when i email them no reply im getting a little worried that im getting ripped off should i be?

You can post on their threads in the vendors section or PM them on this site. That might help.

ya thanks i need to get this figured out cause 600 bucks is alot of money to just be sitting on

yea prolly an honest mistake somewhere they seem like really cool people :cssNET:

You might want to pm donna, she will take care of it. Never had a single problem with them, or products.

To be honest I have had problems with them but in the end they came through.

well after 1.5 months kenny emailed me saying that he had emailed me and well gave excuses such as im getting a new bender, cant find the right mufflers and so on

i would pm badgrl...from wut i know kenny is out at sema...im not sure wut happened with your exhaust..but nothing but great guys over there. i mite be there 2nite..ill try to find out for u

Yeah, Kenny is gone all week. U can try Donna but she may have gone with him. He mentioned to me that the XTC exhaust setup wasn't ready or something of that nature, because I had inquired about it myself. They're good peeps, as soon as he gets back give em a call. I believe its better to talk over the phone rather then email.

ya i would prefer to talk also but when that doesnt work what else can you do but email them. on there web site they shouldnt have even put it up if there was no product made yet, they should have waited until they had them in stock

so i ordered the xtc exhaust from them august 15 and its now nov. 2 and i have nothing and when i call them i get no answer when i email them no reply im getting a little worried that im getting ripped off should i be?


You ordered it in August and still have not recieved it?!?!?!?!?! Good luck man.

hmmm well sounds like they have ran into snags...i understand what you mean by they shouldnt sell if they dont have in stock...and i understand the paranoia from sitting around for almost 2 months waiting for something that you spent 600$ on...i'd say just relax a little from what i hear there good people over there and i wouldnt expect them to rip you or anyone off...im sure they will have a full explanation wether or not its what you want to hear but good luck on it

Amazing that a few people on here stand by Cobalt-Addiction and support them constantly... and everyone else seems to have trouble.

no its more of an understanding...as a buisness owner i know complications can stop the process of lots of things wether it deals with construction or automotive...and from what i've seen on this thread 2 people had problems and 1 person had a problem but it got taken care of...so from what i understand silver...thats 2 problems...outta how many people have bought from cobalt-addiction...

What I would be worried about is why they're suppsedly selling an exhaust setup or even a few other products that are not being manufactured and ready to ship. To me that is bad buisness to sell something that is not truley available and to top if off take your money before its been made.

And SilverStreak your right, I've heard of a lot of problems from them but yet a select few sware by them.

no its more of an understanding...as a buisness owner i know complications can stop the process of lots of things wether it deals with construction or automotive...and from what i've seen on this thread 2 people had problems and 1 person had a problem but it got taken care of...so from what i understand silver...thats 2 problems...outta how many people have bought from cobalt-addiction...

Since you've only been on here for.... oh... 2 days... lemme enlighten you.

I see about one thread per month where someone is complaining about something from Cobalt-Addiction. And I've been here a little while.

Not pointing fingers here... or saying anything bad about C-A as I have not dealt with them personally... but they do seem to get a disproportinate amount of negative feedback on here.

Personally... e-bay is my first choice for mods. Sellers on there have prices that even our sponsoring vendors would be hard pressed to beat.

Though I will take this moment to mention that Crate Engine Depot gets an A+ in my book. If you ever need anything GMPP... order from them.

cobalt addicition is awesome. im usually down there every weekend..but since the cobalts over here are fucked up...havent been there in awhile. kenny is always running around doing shit for other guys. tryin to get orders straightened..the other guys there totally help him. he is away still i believe at SEMA. i hate these threads like this..lets just complain bout this and that....stupid. i wud call him. he gets soo many emails...im sure u will get it soon.

I dunno man... I"ll be there monday night I"ll find out whats up

Since you've only been on here for.... oh... 2 days... lemme enlighten you.

I see about one thread per month where someone is complaining about something from Cobalt-Addiction. And I've been here a little while.

Not pointing fingers here... or saying anything bad about C-A as I have not dealt with them personally... but they do seem to get a disproportinate amount of negative feedback on here.

Personally... e-bay is my first choice for mods. Sellers on there have prices that even our sponsoring vendors would be hard pressed to beat.

Though I will take this moment to mention that Crate Engine Depot gets an A+ in my book. If you ever need anything GMPP... order from them.

That's because people seem to tend to forget to praise companies for their good customer service and all. All everyone hears about are the bad things. No one is answering the emails...They're not answering the phones...Why isn't my product here yet, it shipped out weeks ago??? It's not always the vendors fault. I admit, things happend and sometimes vendors slip too, they're people also. Anywayz..I have met Kenny and dealt with CA, and personally...I would go back in a heartbeat. Good people, very informative and when I was up there they did what they could to look after me. :twothumbs to CA and the guys and gals up there. You too Paul...lol

thanks man.... these are the things that should be posted up..

no its more of an understanding...as a buisness owner i know complications can stop the process of lots of things wether it deals with construction or automotive...and from what i've seen on this thread 2 people had problems and 1 person had a problem but it got taken care of...so from what i understand silver...thats 2 problems...outta how many people have bought from cobalt-addiction...

Sure snags happen, but business owners tend to overlook one very important thing - COMMUNICATING WITH THEIR CUSTOMERS!!!. If the guy who wrote this thread was getting updates on his product, do you think he would have posted in the first place?? Let's get real people, retail businesses fail not becuase they have product issues, it's becuase they have customer issues. Take car of the customer FIRST, and then worry about getting them their product later if problems with suppliers arise. :)

Anytime Paul...As far as the business owner keeping the customer posted on updates, do you have any idea on how that could be humanly possible if they own a true business?? I mean, they are constantly coming up with new products and you expect them to call and/ or email EVERYONE that has something ordered with them?? Come on now..I'm not trying to say that updates shouldn't be given when asked for, but that would be like you ordering something through the dealership and them calling to say..We ordered it...then calling again to say...They got the order, then calling again to say...your order should be at the dealership in a week...Just an example. Give em a break and wait till they get back in town and you can talk with them on the phone or something before posting all this negative feedback on a business owner that isn't even in the local area to his shop. Believe it or not, he may even be out looking for new and improved ideas for us. He went to SEMA for crying out loud. Sorry for the long rant, but I know them personally and don't see Kenny or anyone else there purposely avoiding or blowing anybody off.

there are a few rules of business that if you don't follow you WILL NOT stay in business...

1) Communication
2) Communication
3) Don't take on more than you can handle
4) Don't take on too much too soon.
5) Customer service comes FIRST

These are the golden rules. If you do not have the customer service to handle the amount of customers you have, than you have a problem. The issue i hear all the time is how long it takes to get stuff. If they were to give a quick call and say, "Hey bud, sorry for the delay. We're doing our best to get it out to you as soon as possible. If there's any other issues i'll let you know."

that call would take MAX minute and a half, and people would be happy. repeat business is something that most people overlook, and it's stupid!! it's so much easier to keep a customer happy than to find a new one.. and if someone if buying something for their car, chances are they'll be buying more... do you know how far a quick call afterwards would go?

"Hey bro... just wanted to see how you like that new downpipe?"

that would make someones day, and no doubt next time they needed something they wouldn't hesitate to call...

that's why you hear so many great things about turbotech... lightning fast communication... they go out of their way to show you that you're more than a dollar sign;.. and it goes a long way

there are a few rules of business that if you don't follow you WILL NOT stay in business...

1) Communication
2) Communication
3) Don't take on more than you can handle
4) Don't take on too much too soon.
5) Customer service comes FIRST

These are the golden rules. If you do not have the customer service to handle the amount of customers you have, than you have a problem. The issue i hear all the time is how long it takes to get stuff. If they were to give a quick call and say, "Hey bud, sorry for the delay. We're doing our best to get it out to you as soon as possible. If there's any other issues i'll let you know."

that call would take MAX minute and a half, and people would be happy. repeat business is something that most people overlook, and it's stupid!! it's so much easier to keep a customer happy than to find a new one.. and if someone if buying something for their car, chances are they'll be buying more... do you know how far a quick call afterwards would go?

"Hey bro... just wanted to see how you like that new downpipe?"

that would make someones day, and no doubt next time they needed something they wouldn't hesitate to call...

that's why you hear so many great things about turbotech... lightning fast communication... they go out of their way to show you that you're more than a dollar sign;.. and it goes a long way

wow i hate these threads. lets just trash all the vendors. every single thread like this one, something negative has to be said. kenny and everyone at cobalt addiction are awesome guys(u too donna), and they run it great. kenny has dealt with some many of u guys on here and made your cars faster and better and most of u have to talk sh*t. its unfair to them to see this and for others to view. u dont give them a chance. me and paul have been there so many times and they are always busy helpin u guys. too see people on this forum site talkin crap bout them or any vendor is not needed. how bout we all just grow up. i hate seein this crap on this. kenny has been there for me and the other guys by his shop that are there all the time. so for all u guys, dont talk sh*T on this site bout vendors. its just stupid. cobalt addiction has great customer service(always willing to help everyone out) and have awesome products....no more of this crap..thanks guys..u 2 paul(your the man too)

I have had my carbon fiber hood on order with them since March. Its now November and still havent gotten it to the shop yet. I just ordered Stainless brake lines from them too. I was going to order the throttle body plate for the water meth but not sure yet because i still have no word on the hood.

yea man but i mean i heard companies are having a hard time actually getting carbon fiber right now cuz of the war or something, i ordered header from them a day or two ago, i guess well see what happens

wow i hate these threads. lets just trash all the vendors. every single thread like this one, something negative has to be said. kenny and everyone at cobalt addiction are awesome guys(u too donna), and they run it great. kenny has dealt with some many of u guys on here and made your cars faster and better and most of u have to talk sh*t. its unfair to them to see this and for others to view. u dont give them a chance. me and paul have been there so many times and they are always busy helpin u guys. too see people on this forum site talkin crap bout them or any vendor is not needed. how bout we all just grow up. i hate seein this crap on this. kenny has been there for me and the other guys by his shop that are there all the time. so for all u guys, dont talk sh*T on this site bout vendors. its just stupid. cobalt addiction has great customer service(always willing to help everyone out) and have awesome products....no more of this crap..thanks guys..u 2 paul(your the man too)

We really should be thanking these guys for supporting our car. :nono: If we show no appreciation, then we won't have any parts to mod our cars, and that would suck.

I'm sorry but nothing good can come out of a thread like this. Asking people if they are out of town or if they seem a bit busy is one thing but to mention how much you spent, what you bought and making publically your full situation is another thing.

If YOU have an issue, you should deal with it yourself, alone and you contact them fully.

By making a thread like this, you haven't come to a fully conclusion to find out what is going on from their perspective. Things go on back order and all type of other things occur.

I've seen this so many times. Person says "whats going on with this company and my order!?" then people say "I've had no problems with them" and then some people say "well to be honest, they aren't that great" and then soon afterwards (hours/days later) they have a resolution and find out what was going on.

By you making posts like this without a full resolution, you are possibly effecting their companys sales and reputation. Just cause you had an issue, you make it public and this may sway someones future possible purchase. Think before you post.

Now my question to you is...why are you now inquiring this over a month after your original purchase?

amen adam

seriously word to that.

i havent gotten any PMs about a missing item. im usually right on top of my PMs when i can be since i work and try to check the board often if problems arise.
we at CA have john who answers calls from 10 am - 7 M-F he doesnt avoid calls etc. if you dont get him, chances are he is on the phone with another customer or a manufacturer. try again later on in the day. Calling back every 2 minutes will just bring you back to the voicemail if he is still on the phone.

as for emails, kenny has been away at sema. i cannot check his mail which is why i request people go through PM for me. I have been away since wednesday night without cell or internet service however. I know kenny has been trying to stay on top of emails and usually gets them answered within 24-48 hrs.

PLEASE KEEP IN MIND...we do have a FAQ section on the site...please please please read it.
We get about 100 emails a week asking the same stuff which is covered in that section.
It clogs the email box and slows down the answering process.
If your item does not get to you within 10 business days (and by 10 business days i mean 2 FULL weeks as sat and sunday and non shipping days) contact us. DO NOT wait a month.
there may be a problem with your order meaning we may not have received it etc.

so again to recap to people new here :

1. we are no a company who rips people off. our shipping time for in stock items is 7-10 business days (14 total days or 2 weeks)
2. contact info:
kenny - sales@cobalt-addiction.com or call 631-903-3400 m-f 10 am - 7 pm, closed sat and sunday and holidays
me- PM badg1rl IM- xxkrazy4u
and my work email if you guys promise not to bombard it and is to be used as a last resort - deschrich@millerenv.com

3. before making a post please contact us.

Thanks ;-)

Well said....

thank u donna for settin all these guys straight.

You go girl...

I was waiting for ya to chime in there Donna..

any word on the out come?

I have sent emails to the customer in question about his exhaust . Whether his spam blocker / email software gets it is a whole nother thing . We can't guarantee everyone gets our emails . That is why we do have a phone number listed which many sites do not . You may not get through every time but you can always try back .
The exhaust we did list on the site and have been workign on . We have been trying to release an actual quiet exhaust for the cobalt which noone else has been able to do . We have had 2 complete systems done but were not happy with there sound output . Every cobalt exhaust is loud and in our opinion a bit unacceptable. We have gone through all different mufflers and combinations and just arent happy yet . We have emailed everyone waiting for the exhaust and told them we can refund them there money , switch for a different exhaust or they can wait till its fully released. Those are the options , if we dont hear anything back we assume they are waiting. If we dont know about the problem we can't do anything about it .
Many people on this forum will just coem on here and complain before ever calling us or emailing us directly. We have the most open lines of communication as we list our AIM , forum names, phone numbers, and email addresses. If one means doesnt work then try another till you get us .
Emails are never guaranteed that we recieve them as for spam blockers/ filters or wrong addresses. If you dont recieve a reply within 2 business days we probably didnt get your email as i check them every morning and respond throughout the day.
many of the complaints we get are because many peopel do not read are FAQ listed on the website or that they just ASSUME that things are a certain way. We cannot assume responsibility foir the shipping companies or time in transit. Once the package leaves are hands there isn't much we can do .
We are here to work with everyone and help the community . Problems do happen no matter how good the communication and everyone needs soemwhere to complain about something .
We do get the most complaints probably because we ship out the most items and carry the most items out of any vendor. There are product delays as we cannot always stock every 200+ items 24 hours a day , 7 days a week . Thats business , and we do let our customers know of any delays outside the normal shipping times. We try and make everyone happy and do work with everyone for a good resolution ...thats why we are still here and still a vendor with a great proven track record.

wow i hate these threads. lets just trash all the vendors. every single thread like this one, something negative has to be said. kenny and everyone at cobalt addiction are awesome guys(u too donna), and they run it great. kenny has dealt with some many of u guys on here and made your cars faster and better and most of u have to talk sh*t. its unfair to them to see this and for others to view. u dont give them a chance. me and paul have been there so many times and they are always busy helpin u guys. too see people on this forum site talkin crap bout them or any vendor is not needed. how bout we all just grow up. i hate seein this crap on this. kenny has been there for me and the other guys by his shop that are there all the time. so for all u guys, dont talk sh*T on this site bout vendors. its just stupid. cobalt addiction has great customer service(always willing to help everyone out) and have awesome products....no more of this crap..thanks guys..u 2 paul(your the man too)

why did you quote me? i wasn't knocking anyone...

DONNA just said stfu in the nicest possible way :guns: thats kick ass:lol:

C-A rocks my socks. They are a great bunch of guys and are out there trying to create an aftermarket...errr market...for us. They make some good stuff and shouldn't get knocked cause you failed at getting in touch with them. If you'd actually met Kenny and seen the hours he puts in and the effort he puts forth towards making customers happy you would have never started this thread to begin with.


:lock: :lock: :lock: :lock: :lock:

All i have to say is that I'm not suprised at the outcome of what happend. A bunch of jumping to conclusion and lack of response on the customers side which ended up blaming the vendor.

Freakin Great.

All i have to say is that I'm not suprised at the outcome of what happend. A bunch of jumping to conclusion and lack of response on the customers side which ended up blaming the vendor.

Freakin Great.
yes jumping to conclusions you sure are, why dont you read all of the coments, then post

yes jumping to conclusions you sure are, why dont you read all of the coments, then post


WTH are you talking about? He's stated before that the guy shoulda done a better job of trying to get in touch with C-A before he posted a thread bashing them. Maybe YOU should read the posts first and then comment. OK Thanks. Bye now.:bye:

yes jumping to conclusions you sure are, why dont you read all of the coments, then post

I did smart guy. My comment was talking about the original situation where he did not follow through early enough and didn't try hard enough to resolve this earlier on.

I know whats going on, do you?

WTH are you talking about? He's stated before that the guy shoulda done a better job of trying to get in touch with C-A before he posted a thread bashing them. Maybe YOU should read the posts first and then comment. OK Thanks. Bye now.:bye:
well im the guy that started this thread and i tried 2 ways in contacting them calling and emails after 3 weeks at least once a week, so there was no doing a better job on my part unless i wanted to be a pest, and just to clear this up for everyone I WAS NOT BASHING THEM just wanted to get some feed back an CA just to boost my confidence that i wasn't gettin ripped off, because oviously i trust them or else i would have gotten my money refunded 2 months ago

WTH are you talking about? He's stated before that the guy shoulda done a better job of trying to get in touch with C-A before he posted a thread bashing them. Maybe YOU should read the posts first and then comment. OK Thanks. Bye now.:bye:

hahaha thank you

Do not bash our vendors. Period.
It is against the site rules. Call them and they will help you!
http://cobaltss.net/rules.php